The document provides a summary of the candidate's work history and qualifications. It lists their roles and responsibilities in community outreach, customer advocacy, legal operations, client advocacy, collections, and human resources. Their experience spans over 15 years in the banking, mortgage, and healthcare industries. They also have relevant education in business communications, healthcare administration, and are currently a treasurer for a nonprofit organization.

1. Work History
Community Outreach Director May 2014– Current, Dignity Kids Inc.
Dignity Kids, Inc. is dedicated to preserving the dignity of our Arizona children. Our mission
statement is this: To educate and empower youth through fitness-based programs that teach STEM
concepts, encourage healthy lifestyles, and promote positive youth development through
opportunities to learn, succeed and belong.
Customer Advocate Feb 2013 – May 2014, Green Tree Mortgage Tempe, Arizona
Meticulously identified and rectified inconsistencies, deficiencies and discrepancies in medical/loan
documentation Manage collections claims for unpaid bills against the estates of debtors. Precisely evaluated
and verified benefits and eligibility. Answered an average of 200+ calls per day by addressing customer
inquiries and solving problems.
Ops Legal Specialist Jan 2012 - Feb 2013, WELLS FARGO BANK Chandler, Arizona
Responsible for reviewing aged legal order cases, and processing payouts and releases accordingly. Provide
ongoing support all areas of the Legal Order division with Senior Ops Specialists when time and workload
parameters become critical. Maintained updated knowledge of coding requirements, through continuing
education and certification renewal. Verified legal order claims status with Sheriffs, Plaintiff's attorney and
insurance agencies.
Client Advocate/Portfolio Specialist Mar 2008 - Jul 2011, WELLS FARGO EQUIPT FINANCE Tempe,
Arizona
Prepare repossession packages, charge-offs, reversals, waivers, journal vouchers and terminations- Submit
recommendations on complex accounts; resolve property and sales tax issues and forced placed insurance.
Researched questions and concerns from providers and provided detailed responses. Confidently and adeptly
handled claim denials and/or appeals. Compiled and tracked outstanding balances owed to medical
facilities.
Collections/Senior Level Nov 2004 - Mar 2008, WELLS FARGO FINANCE Tempe, Arizona
Manage and collect on a queue of 94 - 110 aged accounts. Performed qualitative analysis of records to
ensure accuracy, internal consistency and correlation of recorded data. Actively maintained current working
knowledge various coding principles, government regulation, protocols and third party requirements
regarding billing. Interacted with providers and professionals regarding billing and documentation policies,
procedures and regulations. HR
Tina L. Glover
255 S. Kyrene Blvd. Unit # 226, Chandler, Arizona 85226
(C) 602-290-8098| love.tinag@gmail.com
Objective
Management professional bringing extensive call center experience in billing and extensive collections. Desiring
a pivotal role in the exciting growing healthcare environment.
 Office management professional
 Behavioral health billing and collections
 Insurance and collections procedures
 Familiar with commercial and private insurance
carriers
 Advanced oral and written communication skills
 Types 65 WPM
 Finance and accounting
 Negotiations expert
 Trained in HIPPA compliance
 CLIA & OSHA compliance
Core Competencies

2. Collections Generalist May 2000 - Aug 2004, AMERICREDIT FINANCIAL SERVICES Chandler, Arizona
Provided assistance to senior staff management with evaluating and determining group training needs. Updated
key human resource metrics, including turnover and terminations, using reporting tools on the HRMS database.
Acted as liaison between employees and insurance carriers to resolve problems and clarify benefits. Promoted
to HR Collections Generalist within 9 months.
Education Business Communications Phoenix College/ South Mountain Community College
Coursework in Healthcare Management Coursework in Business, Accounting
Healthcare Administration Volunteer
N.O.B.L.E National Organization of Black Law Enforcement Executives Board Member- Treasurer, October
2009 - Present
Carry out the responsibilities of a member of the Board of Directors, lead budget planning and preparations To
monitor the budget and inform the Board as to whether projections are turning out as predicted in order that
joint decisions can be made on appropriate adjustments. Ensure the Board's financial policies are being
followed. Report to the Board of Directors and the general membership on finances.