1. TAMARA CAMPBELL3732 Williams Cove Springdale AR 72764 | 479-295-4716 | camptaz@yahoo.com
Professional Summary
· Manager with over 20 years of experience. Including overseeing Operations, Transportation, Marketing,
Customer Service and employee development. Managing many fortune 500 companies,
· Looking for a forward moving company with potential for growth.
Work History
CUSTOMER SERVICE MANAGER 02/26/2010-05/05/2016 PAM TRANSPORTATION-
TONTITOWN AR
· Reported and Managed Carrier-performance, KPI and Customer score cards. Conducted customer
onboarding calls to set up new customer lanes and understand their needs and input where needed.
Interviewed and trained personnel. Created step by step manual for training purposes and developed a
training system so each employee would cross train with other departments to better understand their role.
Review and monitor employee’s behavior, attendance, sick time, and vacation. Teaching proper habits to
maintain Superior Customer Service to all Customers. Created folders on each desk for SOP on each
customer so another could take over if the need arose. Directly responsible for all employee growth and
guidance, offering support as needed. Creating a more Team- Family Environment. Relationships are the
key to good Customer Care and I enacted a program, “Getting To Know Your Contact”.
Actively sought customers for freight in under booked areas. Taught the staff balance and marketing trends
to be proactive as their market shifts.
MANAGER ON SITE 08/2006-11/2009 SWIFT TRANSPORTATION-
BENTONVILLE AR
· Established long-term customer relations through prompt and courteous service. Managed all billing issues
that arose with both Walmart and the Building on site. Managed the Employees for the Walmart, JIT, Tab,
Fixtures for new stores and Seasonal Freight including Black Friday event and conventions. Staffing and
training development for the office. Directly responsible for improving on time service and troubleshooting
any issues that arose. Implemented use of EDI in place of Email load acceptance.
CUSTOMER SERVICE REP 06/2000-08/2006 SWIFT TRANSPORTATION-
Phoenix AZ
Managed several fortune 500 customers. Managed JIT freight for Tyco Health Care, Whirlpool,
Leiner Healthcare, Costco, Sears, Safeway, Kingsford Charcoal, Walmart and Fed EX. Building strong
Customer relations by traveling to each Corporate Headquarters Nationwide. Communicated any
delays and carrier schedule changes to customer and supervisors. Maintain an overall on time
percent of 98% for all customers.
Education
Associate Child Development March 1994 Arkansas State University