1. DONNETTE L. ANGLIN
59-30 108 St. Suite 5AA
Rego Park Queens NY 11368
Tel: 347-605-7169, 718-271-7902
Email donnette_anglin@yahoo.com
CAREER SUMMARY & ATTRIBUTES:
Brand Development, Customer Service/ Sales Specialist
Dedicated,accomplished professional with over15 years exceptional experience in Direct and B2B sales,product marketing and
development. Experienced in fast-paced wholesale & retailenvironments and LifeInsurance company administration. Highly
successful in working with teams to maximize the customer service experience, improving productivity, efficiency and
optimizing employee engagement in achieving major company goals.
AREAS OF EXPERTISE:
Fast- paced environs. Complaint handling Team building & Training
Customer experience satisfaction Front Office Supervision Sales and Order Fulfillment
Retail & Wholesale Management Décor Staging Life insurance administration
PROFESSIONAL EXPERIENCE
CUSTOMER CARE ASSOCIATE: part time Raymour & Flanigan Furniture Dec, 2014- May 2015
 Support showroom sales consultants in completing sales, by verifying information and credit processing.
 Customer inquiries and complaint handling in accordance with company’s guidelines and policies.
 Clerical duties such as directing calls to supporting departments; updating, maintaining and implementing
changes to existing accounts, filing documents and producing job specific daily reports.
 Cashiers functions such as collecting and applying payments to customer accounts, refunds, payment
adjustments, daily deposits using accounting software and other cash functions as may be necessary.
ADMINISTRATIVE ASSISTANT: temp 108 Street Owners Coop. April, 2014 – Dec 2014
 Manage tenant maintenance payments and collections in accounting database to maintain efficient accounting
record.
 Direct resident complaints and concerns to appropriate department and follow up on progress through to
resolution.
 Compose, print and post notices in a timely manner to establish effective communication and build rapport with
tenant /owners
 Chaperone prospective tenants/Owners to view building amenities and suites.

2. BRAND GENERAL MANAGER: Crown Distributors 2011 - March 2014
CUSTOMER SERVICE SUPERVISOR: Crown Distributors 1999 - March 2011
MARKETING CONSULTANT: Evergrow Garden Center 2012- March 2015
Key Accomplishments:
 Led a team of six employees consisting of Front Office Sales Associates, Receptionist and Cashiers to
provide exceptional front line customer service resulted in increased customer base, increased sales and
customer retention.
 Managed merchandise inventory and market demand changes, purchases and delivery of goods from local
and International suppliers to align inventory demand with supply.
 Proven success with customer relations training, fostering a motivated team and the delivery of exceptional
customer service, optimizing the customer’s experience and improved sales above 35% of sales target
within the first year of the department’s supervision.
 Reduced staff turnover by the implementation of employee motivational and incentive programs resulted
in a motivated team, increased staff morale, retention and company profitability.
 Proven success with customers account, customers retention and receivables management
 Conducted market research, developed market strategies, positioned product brand and messages to
increase brand awareness for an exclusive brand of electronics product comprising 1000 individual items
which now can be found in major retail outlets across the region and resulted in established clienteles,
increased company’s profitability between 15-25% above sales target for three consecutive years and
general business growth of 45% in three years.
CLAIM ADMINISTRATOR: Island Life Insurance Company 1993 – 1997
Key Accomplishments
 Coordinated underwriters, medical practitioners, legal practitioners, government and law investigation units
to resolved, settled and cleared over 85% of backlog claims within two years of supervising the portfolio.
 Provided support, superior customer service follow up with stakeholders/beneficiary regarding claim
progress that resulted in numerous referrals, leads and new business for the company.
EDUCATION:
B.A. BUSINESS MANAGEMENT in progress
The University of Wales
CERTIFICATE- INTERIOR DECORATOR, 2014
The International Association of Professions Career Colleges, Canada
TECHNICAL DIPLOMA. - PUBLIC RELATIONS, 1996
The University College of the Caribbean
TECHNICAL DIPLOMA - ACCOUNTING & MANAGEMENT, 1989
Duffs Business College & Everest Colleges, Pennsylvania