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EDUCATION
Bachelor of Science, Behavioral Healthcare, GPA 3.78, University of South Florida, Tampa, FL
■ Graduated August 2014
■ Dean’s list for “Scholars for Academic Excellence”
■ Focus in Adult Community Services
Associate of Arts, St. Cloud State University, St. Cloud, MN
■ Graduated May 2012
EXPERIENCE
Title Specialist, DEALER TAG AGENCY, Tampa, FL, October 2015-Current
■ Ensure accurate and efficient processing ofnew and used vehicle titles by collecting all proper
documentation needed
■ Verifying title information is legal and correct, maintaining knowledge of current laws, and interacting with
customers, dealerships,lienholders and regulatory agencies
■ Process and re-assign titles for wholesale transactions,post accounting entries and minor accounting
functions
■ Strong multitasking and organizational skills in a fast paced work environment
Assistant Billing Manager, BRANDON BRACE INC., Brandon, FL, November 2014-October 2015
■ Submitted accurate claims electronically and non-electronically from original, secondary,and supplemental
claims to all payers in accordance with procedures and regulatory guidelines for DME (durable medical
equipment), including worker’s compensation and motor vehicle accidents
■ Used ICD 9 and 10 coding data
■ Reviewed and appealed unpaid and denied claims as well as verifying insurance coverage
■ Filled patient orders and answered billing questions,including receiving and making payments
■ Used precision, integrity and dependability to ensure work was done in effective manner
Field Experience/Intern, GRACEPOINT, Tampa, FL, May 2014-November 2014
■ Case Management: Provided holistic and comprehensive case management services (caseload of 5-8
clients) including:
○ Intake assessment
○ Goal setting and long-term care plan development
○ Weekly case plan development
○ Daily progress monitoring and advocacy and referrals.
■ Activities Therapist: Planned, organized, directed and conducted client therapies programs and supervised
clients in recreational activities as part of a therapeutic psychiatric program. Worked with groups and
individual clients as part of their treatment program while coaching and supervising themand encouraging
participation.
■ Intake Assessment: Created files and paperwork as well as evaluated clients who were seeking services and
gathered information from clients before treatment was administered, including past/current/family medical
history.
■ 120 Hours of Field experience with holistic and comprehensive case managers, including 10 hours of
volunteer hours
■ Utilized critical thinking, communication, interpersonal and decisive skills
Server/Bartender, TURN 2, Lithia, FL, February 2009-February 2012
■ Duties included: answered phones,money management, employee training, accurately and skillfully
served/tookorders and tended bar
■ Customer service, de-escalation, multitasking, relationship building, and teamwork skills
CERTIFICATION/LICENSE/ORGANIZATIONS
■ NAPPI Certification
■ USF Alumni of College of Behavioral and Community Services
■ SCSU Alumni