This document provides a summary of the applicant's work experience, including positions as an Independent Contractor/Writer, Human Resources Generalist, Communications and Event Coordinator, and Dental Office Manager/Certified Application Counselor. The applicant has over 10 years of experience in writing, communications, human resources, and dental office management. She has worked with a dental prosthetics company and a community health center.

1. P. Diane Hercher
8358 Pebble Creek Way #203 Highlands Ranch, CO 80126
hercherdiane@gmail.com 630.247.8438
Independent Contractor/Writer
LSK121 Oral Prosthetics
July 2015-May 2016
Under direct report to the President and Owner of the business, remotely and independently discuss
and compose dental articles and other internal or external communication pieces for the business.
Duties for the Independent Contractor/Writer include:
 Work with a variety of outside magazine editors or external sales personnel to initiate
communication and understanding of procedures and products before beginning the
writing process
 Procedure or product web research for further clarification, as needed
 Provide distinct image descriptions
 Edit and re-write publications, as necessary, per instruction from the publishing editor’s
directive or upon internal review
 Process and edit written company web content
 Collaborate with the internal company Graphic Designer/Web Developer for best possible
written outcome
 Accurately write workshop, course and seminar descriptions and objectives
 As necessary, be on-site to attend to details, per the owner’s request
 Respect deadlines and submit all requested documents in the timely manner expected
Human Resources Generalist
LSK121 Oral Prosthetics
June 2014 – June 2015
Duties included the planning and administration of LSK121 Oral Prosthetic's internal company
policies relating to all phases of Human Resources activity.
* In conjunction with the outside company Paychex, identify legal requirements and
government reporting regulations affecting human resources functions and ensure policies,
procedures, and reporting are in compliance
* Work with and assist all manager regarding employees and their performance – both positive

2. and negative -through performance write-ups and evaluations
* Post all empty new job recruitment ads when necessary, through the various websites
designated for such activity
* Assess and interview employees to fill vacant positions, in collaboration with all department
managers
* Plan and conduct new employee orientation to foster positive attitude toward company goals
* Record benefits plans outlining employee participation for areas such as: insurance and
pension plan, personnel transactions - such as hires, promotions, transfers, performance
reviews - terminations, and employee statistics for government reporting
* Coordinate management training regarding interviewing, hiring, terminations, promotions,
performance review, safety, and sexual harassment
* Advise management in appropriate resolution of employee relations issues
* Respond to inquiries regarding policies, procedures, and programs
* Administer performance review program to ensure effectiveness, compliance, and equity
within organization
* Administer benefits programs such as life, health, dental and disability insurances, pension
plans, vacation, sick leave, leave of absence, and employee assistance, to ensure compliance
maximum participation, and cost effectiveness
* Investigate accidents and prepare reports for insurance carrier
* Prepare employee separation notices and related documentation, and conduct exit interviews
to determine reasons behind employee decided separations
* Prepare reports and recommend procedures to reduce absenteeism and turnover
* Represent organization in Human Resources area at outside events
* Help owner with all dental journal case article and course communication written work
Communications and Event Coordinator
LSK121 Oral Prosthetics
March 2007- December 2012
The main focus of the Communications and Event Coordinator is to positively expose perspective clients
to LSK121 Oral Prosthetics through use of electronic and print media as well as show the lab to its
advantage during training/educational events when dental personnel are present.
* Excellent verbal, written and listening communication skills

3. * Responsible for all original written material on behalf of LSK121:
- 6-12 researched dental articles published in various journals yearly
- Outgoing email correspondence and business letters
* First point of professional contact for all parties who call or email LSK121 with interest in
lab services or ordering LSK media/follow-up
* Heavily involved in decision making on all promotional/marketing follow-up
* Handle any article/advertising contracts signed and secured by the owner
* Effectively write all advertising and website text for the Graphic Design Department
* Work closely with interested parties, such as implant or other dental supply companies, to
implement and secure the dates, times and speakers for any courses to be held in the
LSK121 Midwest Training Center
* Schedule, plan, register and secure payment for training courses, follow up with RSVP and
directional information for all participants
* Coordinate and order all food and beverages to be served during the event
* Required attendance of any outside LSK121 sponsored events as decided by owner,
presenting a friendly and professional image through personal contact with concerned
parties, thereby encouraging interest in the lab’s services
* Help introduce new business to the lab, create a referral base and promote lab services to
all outside dental parties
Dental Office Manager/Certified Application Counselor
Community Health Center of Central Wyoming
December 2012-April 2014
It is the Dental Office Manager's responsibility to oversee the daily operations of the dental clinic in the
Community Health Center of Central Wyoming. This involves staff hiring, counseling,
separating from and problem solving within the dental area. Problem solve quickly and efficiently
when presented with a situation needing attention.
* Responsible for solving questions regarding insurance claims, billing, scheduling, ill
employees, upset patients and time off requests
* Member of CQI, PCMH, Patient Relations, Six Sigma and Social Committees
* Understand HIPAA laws
* Discuss and help patients resolve problem insurance or Medicaid claims
* Work with other Department Managers regarding claims within the system, scheduling and

4. billing issues
* Present a positive attitude and presence when communicating with employees, the public
and the clinic at large in order to represent the Dental area with professionalism, courtesy
and respect
* CHAMPS CORE Competency Managerial Training Class Certification April – July 2013
* Trained as a Certified Application Counselor for the Affordable Health Care Act to assist
consumers with insurance/Medicaid application and enrollment process
* Publicly present information about Healthcare reform through Power Point sessions for the
Casper and surrounding communities
Volunteer Assignments
* Holy Spirit Catholic Community Church, Naperville, IL
Communications Committee Member 2007-2009
Event Coordinator - As part of the opening of the new church building, I researched,
organized and implemented ceramic tile decorating project for approximately 300 families.
The painted tiles are organized and hung in the church nursery.
Education
Governors State University
Governors Park, IL
BA, English Education/Honors Graduate