1. Ahmed Mahmoud Atta
CELL (+971) 506603237 • E-MAIL ahmed.atta89@yahoo.com
Personal profile
Nationality: Egyptian
Sex: Male
Age: 26 years
Marital Status: Single
Military Status: exempted
Visa status: Tourist visa
Education
Bachelor of tourism and hospitality
Mansoura University
Graduated 2010
Courses certificates
International computer driving license (I.C.D.L)
Diploma in Customer service and customer relation management
The Art of Dealing with Others
Effective Communications Skills
E Marketing
Business administration diploma
Work experience

2. Company name: Aramex (UAE)
Period: Nov 2012 till Sep 2015
position: senior customer service Executive / contact center executive
Responsibilities:
Answers calls as per company standards
Provides information about every service that company provides
Arrange customer deliveries domestically and internationally
Handling the special needs of Account Customers
Handling issues and complaints with providing solutions to the customers and Maintain
confidentiality of the valuable information
Anticipating problems and needs of the customers
maintain the balance in between a customer’s requirements and business
recommends potential products or services to Customers
Company name: Regent palace hotel (UAE)
Period: Mar 2011 till Sep 2012
Position: Receptionist and client relation agent
Responsibilities:
Maintains company standards during all interactions
Receives and remedies on-site customer complaints and grievances and escalates these
to supervisor when necessary.
Meets or exceeds a weekly quota of new subscribers to company loyalty program.
Maintains logbook of generated and received orders
Schedules product installation appointments for customers
Deliver excellent customer service, at all times
Assist in keeping the hotel reception area clean and tidy, at all times
Administer all reservations, cancellations and no-shows, in line with company policy
Conduct regular security checks throughout the day and report any security issues to
line manager.
Languages & Computer skills:
1- Languages :
Arabic a native speaker
Fluent in English
Intermediate in Italian
2- Computer Skills - Microsoft Office
References Available upon demand