1. 1
Mohamed Adel Omar.
49 Dokki Street - Dokki, Giza
Phone: 02 38271425
Cell Phone: 0100 70 666 20
E-mail: Mohamed_Aomar@Efinance.com.eg
3adel.fair@gmail.com
Career Objective I aim at being professional in communication, gaining experience at your organization, using my analytical
skills and commitment to perform quality work.
Education
Work experience
ESLSCA Business School
MIBA in International Finance. Giza, Egypt 2013
ESLSCA Business School Giza, Egypt 2010 - 2011
 Post Graduate Studies: Graduate Diploma.
 Major: International Finance.
 Grade: Good
ESLSCA is a private and independent institution of higher education. ESLSCA is a Grande Ecole; Currently, ESLSCA has over
10000 graduates worldwide from 40 different nationalities and its programs in Egypt have been the leading programs in
the area over the past 10 years. ESLSCA in Egypt offers MBAs (Master of Business Administration) and GDs (Graduate
Diplomas) in different specializations. Specialties Post Graduate Education, MBA. Managerial Accounting-Portfolio
management-Banking-Derivatives- International Finance.
Cairo University Giza, Egypt 2008
BSC– faculty of commerce.
Major: Accounting.
Grade: Good.
Secondary education: Jamal Abdel Nasser language school "2003"
From July 2015 – Till Present E-finance Giza, Egypt
POS Reconciliation Officer, Team Leader, Back Office
 Prepare reconciliation & settlement requirements of Traffic payments project throw e-finance POS, and
implement settlement solution.
 Manage and revise the day to day POS reconciliation Process.
 Review the daily settlement reports.
 Guarantee sending to the external entities on time.
 Prepare daily & monthly & yearly statistics and reports to reflect the POS Settlement service.
 Monitoring the Investigation of customers’ complaints and reply on time within the SLA.
 Responsible revise and approve of the management of Chargeback Process.
 Manage Daily Issuer reconciliation & settlement Process.
 Manage Daily Acquirer (POS) reconciliation & settlement Process.
 Design enhances and implements back office business process & procedures of new POS projects.
 Participate in the analysis of Settlement requirements of any new payments service throws POS.
 Review and release business related invoices to collect service fees from the different entities.

2. 2
Work experience  Deliver daily Reports to the different entities (service providers and payment institution) regarding to
the business need.
 Responsible of annual goals setting and manpower planning of the POS Team.
From January 2012 – July 2015 Network International (NPC Egypt). Giza, Egypt
Position: Settlement , Reconciliation ,POS & Quality Management Senior Officer
Network International is a company that provides electronic payment processing services to banks and any other electronic
fund transfer business entities.
Network International can offer the client banks a relatively, higher speed to market for new services for the reasons of
specialization with minimum up front investments/capital investment.
Network International offers a range of services to its clients such as card issuance and solutions for POS/ATM Acquiring.
The diverse services are offered in a "Menu" manner, where each bank can choose all or any "item/service" that the bank
wishes to outsource, Network International is a processor for the Arab African International Bank (AAIB), and also the
owner of the brand of Dinners club of Egypt.
Job description:-
Acquirer's reconciliations & settlement
 Responded to operations inquiries & handle requests for all banks on a daily basis.
 Checked the collection from the settlement reports of (VISA & MasterCard) on a daily basis.
 Carried out financial reconciliation for credit cards on a daily basis as well as to Diners franchise.
 Handled the rejected transactions after the settlement process, and remedy according to the reasons of
reject.
 Processing the adjustments on the card holder's accounts according to the banks confirmation.
 Preparing Quarter Reports for acquirer Banks (VISA & MasterCard).
 Handled the blocked and suspected transactions and confirming to proceed on a daily basis.
 Manually entered transactions into the system Support merchants as well as respond their inquiries and
complaints.
 Carried out the reconciliation for JCB brand.
 PWS Report (daily to Call center).
Issuer's reconciliations & settlement
 Matching incoming files with ITM (files of our system) to confirm that it's matched, Handling any
differences in the end of day.
 Handling rejected transactions.
 Process payment to the Cardholder accounts upon bank request.
 Process adjustments on the cardholder accounts upon bank request.
 Activate cards, and cancel cards upon bank request.
 Close accounts upon bank request.

3. 3
 Preparing Quarter Reports for Issuer Banks (VISA & MasterCard)
POS & Merchant setup:
• Creating New Merchant according to the Bank Request Normal POSs & MIGS.
• Implementing all the POS including add, replace, delete, option, and DCC.
• Performing all the terminals reports required to create the customer invoice and management quality
reports
From April 2009 till January 2012Network Processing Company (NPC Egypt). Giza, Egypt
Position: Senior POS and Merchant Support Center.
Job description:-
 To manage, on the spot, regular as well as disputed transactions for Dinners club of Egypt for all the
issuers of the brand.
 To manage, on the spot, regular as well as disputed transactions for AAIB merchants.
 Authorizing merchants' transactions, and performing referrals (via VISA international and MasterCard
international) when applicable, also follow up any issues or enquires related to the merchant complains
or to secure and confirm the transactions.
 Providing information about Authorization history, transaction history.
 Basic troubleshooting POS terminals for common malfunction and forwarding insolvent cases to
maintenance department (by mail or telephone) and follow up to confirm the merchant satisfaction.
 Canceling authorizations upon merchants' request by fax and reporting cancellation faxes status on
daily basis.
 Managing the attendance and perform schedules, vacation, swaps, KPI"s reports and overtime issues for
all members of the department.
 Tracing fraud cards and fraud cases.
Aug 2008-April 2009. ABC Bank
Position: Sales Representative.
Job description:-
Collecting data about customers and their needs.
Cater all requests & provide required service for walk-in customers.
Proactive in accessing financial needs of customers
Demonstrates all access channels to customer
Selling the products of the bank from Credit cards, Auto loans, Personal loans and any other
products requested.
July 2006-Aug 2006 Misr International Bank Giza, Egypt
Position: Trainee
I had two months training in Misr International Bank's Credit Department.

4. 4
Computer
knowledge
Language
skills
Other skills
Events:
Honors and
Awards
Personal info
References
Operating systems
Good experience at:-
Microsoft operation systems (Windows editions)
Microsoft Office  applications
SQL Studio Management.
1. Arabic: Mother tongue
2. English: Very Good.
Excellent reputation with clients, working staff.
Strong communication skills.
Planning and Organization Skills.
Attention to detail and ability to learn quickly.
Ability to work independently.
Good understanding and demonstrated support of organization business objectives.
Very Good presentation skills.
Confidence in presenting technical and marketing data to clients.
A positive attitude to dealing with people.
Ability to work in teamwork.
Ability to work under stress.
 Customer Relation Management and Team Building course at Hands out consultant and
management solutions.
 Complete the TOEFL Test at 25-03-2011.
 Employee of the month award for February, July, September 2010 and February 2011 at NPC.
Date of Birth: 19-Feb-1986
Nationality: Egyptian
Marital status: Married.
Military status: Exempted
References furnished upon request.
Respectfully yours,
Mohamed Adel.