Salah Mostafa Mohamed Said is an Egyptian national born in 1986 who is married with completed military status. He has a Bachelor's degree in commerce from Cairo University and diplomas in operations management, customer service, and freight forwarding and logistics. Salah has worked as an operations executive and contact center agent for Aramex International and as a receptionist for two hotels in Egypt. His areas of interest include customer service, supply chain, logistics, and freight.

1. Curriculum vitae
First name: Salah Mostafa Mohamed Said
Date of birth: 23rd
August 1986
Nationality: Egyptian
Civil status: Married
E. Mail: Salahmostafa99@Yahoo.com
Salahmostafa99@Hotmail.com
Telephone: +20(0)2 33861831
Mobile: +20(0) 1000032782
Military Status: Completed
Career Objective:
A challenging career with leading company with opportunity for growth and development,
where my qualification can achieve their requirements.
Qualifications:
Institution
[ Date from - Date to ]
Degree(s) or Diploma(s) obtained:
Alison Academy
( March , 2016 )
Diploma in Operation Management (Online)
Alison Academy
( Febraury, 2016 )
Diploma in Customer Service (Online)
Arab Academy for Science, Technology
& Maritime Transport
( October , 2015 )
FIATA Diploma in freight forwarding and
logistics.
Aura Center,
(February, 2008)
International Computer Driving License
(ICDL).
Vodafone Egypt,
( November, 2008)
"Communicating for Impact" workshops as
part of the youth leadership initiative (YLI)
Vodafone Egypt,
( March, 2008)
“Achieving A Personal Victory" workshops
as part of the youth leadership initiative
(YLI)
Cairo University
(19 – 26 November 2006)
“The Basics of Capital Market” course
(Certificate)
Cairo University (July - November, 2007) Standard English Language courses and
conversation skills;
(Certificates)
Faculty of Commerce, Cairo University,
Cairo, Egypt (2003 – 2007)
B.Sc. in Commerce with major in accounting,
(Good grade).
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2. Language skills: Indicate competence on a scale of 1 to 5 (1 - excellent; 5 - basic)
Language Reading Speaking Writing
Arabic 1 1 1
English 1 2 1
Experience:
 From 1/2014 to date: Working at Aramex international as an Operation Executive.
Responsibilities:
• Handle emergency orders and emergency alternate procedure.
• Follow-up on delivery to be sure that customer received his product.
• Handle returns and refusals.
• Issue reports and follow-up on results.
• Communicate with colleagues in local offices, contractors and other partner agencies as
appropriate to resolve enquiries.
• Managing customers accounts
 From 2/2012 to 12/2013 : Working at Aramex international as contact center agent.
Responsibilities:
• Receive inbound calls including transferred sales leads and calls from current and
potential customers.
• Make outbound follow-up calls to meet customer satisfaction.
• Answer questions about the product details, the company, and issues with account for
the customers.
• Meet Quality Assurance Requirements and other key performance metrics
 From 1/2011 to 2/2012: Worked as a receptionist in Amarante Pyramids Hotel ( 5
Stars )
Responsibilities:
• greeting visitors and directing them to the correct person or department
• managing the visitors book
• answering enquiries in person, by phone and on email
• providing or sending out information
• managing a booking system
• keeping the reception area tidy
 From 12/2009 to 1/2011: Worked as a receptionist in Caroline crillon Hotel.
( 3 Stars )
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3. Other skills:
 Computer literate; including basic programming.
 Project management skills.
 Leadership and management skills.
Areas of interest
 Customer services.
 Supply chain.
 Logistics and warehousing.
 Freight.
Key qualifications:
 Very good in English plus mother tongue of the Arabic.
 Outstanding communication skills.
Highlights of Qualification:
 Ability to work well under pressure.
 Ability to learn how to do tasks quickly.
 Ability to deal with all levels of management.
Hobbies:
 Surfing Internet.
 Listening Music.
 Walking.
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