1. AMANDA M. MATTER
AMATTER4480@GMAIL.COM
(419) 357-4480
342 W Parish St • Sandusky, OH 44870
OBJECTIVE
Seeking a senior management position that will utilize my experience in health information management,
workflow development, staff training, computer technology, customer service, end user training, project
management, quality assurance, and report development/analysis.
EDUCATION
Capella University
Bachelors in Information Technology, anticipated completion date Sprint 2018
Bowling Green State University, Huron, OH
Associates Degree of Applied Science for Health Information Technology, 1998
Associates Degree of Science, 1998
RELEVANT EXPERIENCE
Northern Ohio Medical Specialists, Sandusky, Ohio
Process Flow Specialist, Sandusky, Ohio, May 2008 - Present
Trained and implemented the EClinicalWorks, NextGen and Centricity Systems. Participated in the on-
boarding of several new office locations and physicians. Developed workflows and templates to
incorporate into the electronic health record taking into consideration the requirements of the Accountable
Care Organization, Patient Centered Medical Home and Meaningful Use. Implemented and trained staff
on CMS Incentive Programs; E-Prescribing, Physician Quality Reporting System and Meaningful Use.
Monitored provider progress in each of these programs and communicated results to the providers and
administration. Implemented patient portal and kiosk check-in systems. Managed the implementation of
lab and diagnostic interfaces. Monitored table maintenance and system security. Project lead for security
risk analysis. Created reports and validated data for the various programs NOMS participates in.
Helpdesk support and troubleshooting of user questions and problems with using the software and
networking.
Central Billing Office Coordinator, April 2005 - May 2008
Appointed Central Billing Office Coordinator, reporting to the Central Billing Office Director and CEO in
2008. Analyzed insurance reimbursements to ensure they aligned with insurance contracts. Developed

2. and analyzed aging and reimbursement reports. Performed insurance billing, follow up and appeal.
Guided office staff on coding and billing of office and ambulatory services.
Billing and Coding Specialist, November 1998 - April 2005
Performed CPT and ICD-9 coding of surgical and outpatient charts and entered the billing information
into the practice management system as well as performing the insurance claims follow up. Developed
and implemented a payment plan process for patient responsibility items and balances.
Sandusky Adult Education, Sandusky, Ohio
Coding and Billing Instructor, Fall Semester 2008
Instructor for Insurance and Coding Class in adult education program.
SKILLS AND COMPETENCIES
eClinicalWorks Software
• Electronic Health Record
• Practice Management Software
• EBO
• Kiosk
• E-Touch
• Patient Portal
Helpdesk
Project Management
NextGen Certified Professional
• Electronic Health Record
• Enterprise Practice Management
• ICS
• Patient Portal
Phreesia Kiosk
Centricity Practice Management Software
Report Development and Analysis
Accountable Care
Patient Centered Medical Home
Meaningful Use
Microsoft Office Suite - Word, Excel, PowerPoint, Access
Workflow Development
Medical Billing
Medical Coding
ICD-9 and ICD-10
CPT4 and HCPCS