Please find attached file your reference.

1. Assignment and Activity
1. Objective : To help you appreciate the various dimensions of quality
and relate it to your real life scenario.
2. This assignment involves you to select a product or service from your
existing industry or institution.
3. If you are a student or non-employed, then choose a product or
service that you understand very well or use very often.
4. Study that product or service and identify the eight dimensions of
quality for that product/service and write it down in the template as in
the following pages.
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2. Assignment and Activity
5. Be creative and add as much non-confidential information (Images,
etc) as you can. If you wish to compile your assignment as a video
instead of PPT that will be great too.
6. Submission Procedure :
1. Upload it as PPT or Video in any socially shareable sites such
as Slideshare/Youtube/Vimeo/Facebook.
2. Share the link in the Course Feed and request for views and
comments of co-learners
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3. Assignment and Activity
7. Grading and Evaluation:
1. Good News: This assignment does not involve any
credit/marks. But I would recommend you to attempt this
assignment to gain maximum from this course.
2. Evaluation is qualitative. You will learn when you create your
own and also when you review what others are sharing and
share your views in Course Feed discussions.
7. Submission Deadline: In order to keep the group together and we
will encourage to submit assignment before 2nd
Feb.
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4. Dimensions of Quality
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Gain from the Power of Lean Six Sigma – MOOC
By Nilakantasrinivasan
Assignment Submission of : ______________

5. Product or Service Selected :
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Repair of compressors for industrial refrigeration
systems

6. Performance
Features
Conformance
Dimensions of Quality
Reliability
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Main features of the service, such as compressor operation to
generate the set temperature.
Secondary features added to attract customers, as the absence of noise
or vibration in the compressor, low energy consumption, and delivery and
installation of the compressor at no cost to the customer.
Compliance with industry standards, such as use of refrigerants that
do not affect the ozone layer, and compliance with regulations on
electrical installations.
Consistency of performance over time, as the compressor works
correctly every time it is turn on.

7. Experience
Aesthetics
Dimensions of Quality
Durability
Service
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What is pleasing to the senses , as a clean installation of
compressor and well finished, with electric wires and pipes well
organized.
Kindness to answer the phone, the customer service representative
can listen to the customer, with patience.
Timely and appropriate resolution of complaints, problems and the
other needs of the customer .
Service life of compressor over time, as the uninterrupted operation
for a long time.