The document discusses Oracle's InApp Guided Learning solution for providing on-the-job training to Oracle SaaS end users. It notes that business users typically learn 70% on the job, 20% from collaboration, and only 10% from formal learning. The InApp Guided Learning solution embeds interactive step-by-step guidance and walkthroughs directly into live application screens to guide users as they complete tasks. This helps users learn while working, reduces training time, and increases adoption and compliance. The solution includes contextual help, process overviews, and dashboards to track usage.

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InApp Guided Learning
for Oracle SaaS End Users
September 2016
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The Reality Of Business Users Training
Oracle Confidential – Internal/Restricted/Highly Restricted 2
Learning Comes From Doing
70% Learning on the Job
Learn & Develop Thru 0thers
20% Learning from collaboration
10% Formal Learning
1% of his time, is all a business user can spend on training

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Cloud Challenges for Business Users
I need to tailor reporting
I need compliance
I need to customize the way we
use the application
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I need to get the job done quickly
I need to keep up with the speed
of change
I need help, just in time
I need clean data in order to
make the right decisions
I need more automation
I need predictable expenses
End-User Manager Executives
But I don’t have time for training… But I have too many priorities… And I don’t understand why it takes so long…

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Learn As You Go with In-App Training
• At Oracle University we understand that Business users are short of time,
overwhelmed, and impatient
• We believe that learning comes from doing. That’s why our walkthroughs
help you complete your tasks and learn at the same time, right on the job
• We have a solution that is engaging, intuitive, and configurable. No
separate modules to take users away from using the application
• This end user training is ideal for first time users, creating instant users with
an immediate knowledge of completing cloud tasks. It’s a powerful tool to
increase compliance, and reduce the need for support
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Oracle InApp Guided Learning
Modern Learning at its Best
Step-by-step guidance
Context sensitive, Just-in-time assistance
Configurable content
Updated for new features with all new releases
Learning Usage Dashboard
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“Guided Learning” icon
embedded directly inside
the live application screen

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Guided Learning is
inclusive of your
business processes,
standards, company
policies and
additional training.
Step-by-step guided
assistance through
the live application
screen

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If you decide so, a
customizable pop-up is
displayed to enforce training
for new users or other
occurrences, such as release
changes, allowing it to show for
all users.
The training can
include assets for user
adoption such as
executive videos and
links to your LMS.

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Standard Pack
Oracle University In App Learning Solution
What does InApp Guided Learning include
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Contextual Help + Walk Thru + Process Overviews + Dashboard
Custom Pack
User Adoption Services
Time &
Material

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In App Training Solution Features and Customer Benefits
Oracle Confidential – Internal/Restricted/Highly Restricted 9
Learn as you Go with
Oracle In App Training Solution
Learn on the Job
Reduce Cost and
Support
Accelerate Adoption
Interactive and engaging
Walkthroughs will guide the user
while performing his work at the
same time
We help you create and publish
your own learning content in order
to match your company’s policies
and processes
Our standard content is updated
with every new release of the
application
Contextual help provides users
with the information they need in
order to be compliant and limit
human errors
Help is embedded directly in the
application screen and matches the
context of the task. This reduces the
need for support
We can set up standard content
very quickly (typically 48 hours) and
facilitate your global roll out
Personalize the experience of new
employees in order to accelerate On-
boarding
Use our dashboards to track and
analyze what users are using in order
to optimize the user experience

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Complete Oracle Cloud Training
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• On-demand high quality
training videos
• 24/7 access for 12 months
• Standard role-based training
designed to build basic
understanding & increase
adoption
• Structured digital learning
framework (customizable)
• Updated for new releases
• Available live at a learning
center, virtually, or onsite
• Build a knowledge baseline
and introduce the applications
and associated processes
• Customized training can be
delivered directly to end users
or via Train-the-Trainer
methodology
• Just-in-time training
• Step-by-step guidance
within the live application
• Covers business tasks and
processes
• Ability to embed company
policies and/or training
• Maintained by OU for all
release updates
Oracle Cloud Learning Subscriptions Classroom Training InApp Guided Learning

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Appendix - Solution Screenshots
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A non-disruptive “Guided
Learning” icon embedded
inside the live application

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Tasks are
displayed based
on user role and
location within
the application.

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The selected flow
will walk end users
through the required
steps in the live
application.
Allows the users to track
what step they are in within
the overall flow. In this
example, you are on Step
#2, clicking the icon moves
to step #3.

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The process is
completed within the
live application, and
validated by the
completion of the
guided assistance
confirmation.

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The Guided Learning
solution allows you to
draw attention to new
Features and/or Policies
with a flashing “Beacon”
that can include videos, or
training materials, for new
and existing users.

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Oracle Cloud Training for All users
Oracle Confidential – Internal/Restricted/Highly Restricted 17
Cloud Training - How and When You Want It
Customer Effort OptionsRoles
Power Users
End Users
Configured for customer
process, policies
Content developed and
maintained by OU
Occasional Users
Offerings
100% Hosted and
Maintained by OU
Oracle Cloud Learning
Subscriptions
InApp Guided Learning
Instructor Led Training
Train-the-Trainer