1. Combining Upgrade and Workflow for
Maximum Efficiency

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3. Project Overview
UT Medical Group -- The private practice arm of the University
of Tennessee Health Science Center located in Memphis TN.
• Supports over 400 providers
• Three partner organizations
• Over 900 registered users
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4. Project Overview
• Upgrade from IDX Character Cell to Web-based GE
Centricity
• Update to Ambulatory Visit Management
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5. Problem!
How do you get 900 users trained on a new computer system?
1. Employee the assistance of Superusers
2. Utilize a Blended Learning Approach
3. Get end-user buy in!!
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6. Super Users
• Specialized expertise in clinic/organization workflows
• Provide hands on critique on new product
• Unique perspective on existing product
• Help diagnosis areas for improvement
• Act as resource post Go-Live
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7. Blended Learning
Blended learning is the approach with which a combination of
instructor led training is integrated with online learning.
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8. Why Blended Learning?
Time Saving – Users have a base of knowledge
prior to class
Flexible – Learners can do online segments on their
own time
Support – Instructor led training (ILT) provides
opportunity for questions and explanations
Qualitative and Quantitative – provides the
instructor an opportunity to teach and assess the
learner
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9. User Buy-In – THIS IS IMPORTANT!!
End Users have unique stake in the process
End Users have opinions about the process
End Users want a say in the process
End Users have a personal relationship to processes
=
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10. What is an Idea?
According to Merriam Webster an idea is:
1. A thought, plan, or suggestion about what to do
2. An opinion or belief
3. Something that you imagine or picture in your
mind
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11. Make Your Idea…There Idea
Get down on to the users level
• Go to their work stations
• Sit at their desks
• Meet their providers
• Discuss their workflows
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12. Workflow Analysis
Every clinic has a unique process!!
1. Process out the steps
2. Juxtapose existing process with
AVM/Web
3. Be specific on areas of
improvement
4. Stay positive. Focus on the
improvements
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13. Train the Staff
1. Provide reference materials
2. Know what every button does
3. Understand your audience
4. Keep impeccable records!!!!
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14. 14
Questions