Steven Gibson has over 30 years of experience as an automotive technician and service manager. He has worked for several Volvo dealerships in various roles, most recently as the Service Manager at Taggarts Motor Group since 2010. He has extensive training and qualifications in Volvo service and repair. His skills include customer service, team leadership, and ensuring high quality and efficient service operations.

1. Curriculum Vitae
Steven Gibson
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Personal Profile
I am a hard working, conscientious individual who will give 100% in
job application and interest. I enjoy working under pressure and as
part of a busy service team. I am flexible with a ‘can do’ attitude and
have the ability to work to tight deadlines. I am self driven and and
relish learning new skills.
Skills
• Excellent Telephone Manner
• Good customer service skills both telephone and face to face
• Confident, self motivated and enthusiastic
• Problem solver
• Good interpersonal skills
• Team Player
• Hands on approach
• Quick learner
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2. • Open to change and new technology
Training and Qualifications
• Volvo level 1 & 2 Technician - completed 1997
• Volvo level 3 Diagnostician - completed 1998
• Volvo Master Technician - completed 1999
• Volvo level 1 Service Advisor - completed 2000
• Volvo level 2 Service Advisor - completed 2001
• Assistant Aftersales Management Diploma - completed 2002
• Volvo Customer Champion Accreditation 2013
• Volvo professional Leader Association Accreditation –
completed 2013
Motherwell Technical College – 1984 - 1986
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3. • Certificate in motor vehicle engineering parts 1 & 2
Previous Employment & Work Experience
Taggarts Motor Group (Volvo, Glasgow)
2010 - Present
Job Title: Service Manager
I am responsible for the smooth running of a very busy Service
Department within Taggarts Motor Group. My duties are as follows:
• Budget Control
• Overtime Payments
• Absence
• Technician Training
• New starter processing
• Staff Appraisals
• Purchase Ledger
• Collating relevant month end reports accurately and on time
• Monthly forecasting
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4. • Ensure all staff develop and maintain a good working
relationship with Customers and a high level of Customer
satisfaction
• Encourage staff to up-sell additional work identified during
routine servicing and repair work
• Liaison with Manufacturer
• Implementing Manufacturer recommendations
2006 – 2010
Taggarts Motor Group (Volvo, Glasgow)
Job Title: Senior Service Advisor.
My duties were as follows:
• Assisting the Service Manager in overseeing the day to day
operation of the Service Department
• Dealt with customer issues
• Administer warranty claims
• Keeping work in progress to an acceptable level
• Covered Workshop Control in the event of sickness and
holidays
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5. 2003 – 2006
Murray Motor Group (Volvo, Glasgow)
Job Title: Workshop Foreman/Master Technician
My duties were as follows:
• Responsible for development and training of two apprentices
• Quality control checks
• Customer contact face to face
• Pre visit phone calls to aid in successful diagnosis and repair of
customer vehicles Keeping work in progress to an acceptable
level
1990 – 2003
Linn Motor Group (Volvo, Hamilton)
Job Title: Service Technician
My duties were as follows:
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6. • Carrying out service and repairs on customer vehicles
• Attended training courses in Daventry
• Achieved competence levels 1, 2, 3 & 4
• Achieved Master Technician status
1986 – 1990
James Watson (Strathaven)
Job Title: Service Technician
1983 – 1986
George Wilson (Stonehouse) Ltd
Job Title: Served Apprenticeship
Hobbies & Interests
I enjoy socialising, football and being with family and friends.
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7. References
Available on request.
Contact Information
Address: 28 Bowhill Road
Chapelhall
Airdrie
ML6 8WL
Mobile No: 07890 816119
Email Address: 1966gibbo.20@gmail.com
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