1. Steven Harper 14205 S. 220th
E Ave.
Coweta, Ok. 74429
harperranch1@windstream.net 918-284-1692 cell
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Polished and accomplished sales professional - offering over twenty years of sales experience in the service industry. Sales
experience in automobile and climate control service. Effective communicator, with excellent interpersonal and relationship
building skills. Highly effective and efficient customer relationship skills. These skills lead to a loyal and strong customer base.
Tenacious, while offering proper options to meet the customers concerns. My number one desire is to meet the customer’s needs
with a quality product.
∞ Sales ∞ Project Manager ∞ Customer Service ∞ Communicator ∞ Mediator ∞ Management
∞ Leadership ∞ Customer Retention ∞ Sales Projections ∞ Budgets ∞ Encourager ∞
Professional History
 Hunter Engineering Corp 5-15 through present
• Manufactures Representative – Met with current Hunter customers to make sure that all of their needs were
being addressed to their satisfaction by the equipment that they purchased. I also served as a business consultant
to determine how our most up to date equipment, could solve any concerns that were not currently being met. I
handled all of the training for my customers as well as established a loyal and trusting relationship with each of
them. Spending time getting to know my customers is very important to me.
 Ferguson Buick/GMC 6-12 through 5-15
 Service Sales Consultant - Promote proper communications with customer to determine repairs and services
needed. Produce clear repair order to convey items in need of repair in a clear concise manner. Contact customer
about necessary repairs with options. Close the sale of the proper repair and acquire customer approval for any
additional repairs and maintenance. Manage each customer project until repairs are complete and deliver finished
and renewed product to customer.
o Produced 12-25 customer repair orders per day.
o Produced sales 500-6000 per day
o Total sales per month 89k-141k
o Top Service Sales Consultant 2013 and 2014
 Miller Edwards Buick GMC 2-11 through 6-12
 Service Manager/Service Sales Consultant- Managed and lead a team of, 7 employees, produced weekly
payroll, monthly sales reports, and monthly budgets, and provided quality control over all warranty repair
submission. Promoted proper communications with customer to determine repairs and services needed. Produced
repair order to convey items in need of repair in a clear concise manner. Contacted customer about necessary
repairs with options. Managed each customer project until repairs were complete and delivered a finished and
renewed product to customer.
 Danny Beck Chevrolet 12-07 through 2-11
 Service Manager/Service Sales Consultant - Managed and lead a team of, 7 employees, produced weekly
payroll, monthly sales reports, and monthly budgets, and provided quality control over all warranty repair
submission. Promoted proper communications with customer to determine repairs and services needed.

2. Contacted customer about necessary repairs with options. Managed each customer project until repairs were
complete and delivered a finished and renewed product to the customer.
 Jim Norton Buick GMC 10-05 through 12-07
 Service Manager/Service Sales Consultant - Managed and lead a team of, 6 employees. Provided all
managerial duties to the service department. Consulted customers as to the proper repair for their vehicle and
closed the sale for the repairs as well as any additional repairs and maintenance needed.
OTHER WORK EXPERIENCE
Heath club repairs and maintenance as maintenance director for a fitness company for over 10 years, erect metal buildings 2 years,
carpentry as a hobby 25 years, sheetrock installation and finishing 1 year full time as well as a hobby over the last 25 years, limited
concrete experience, and limited HVAC installation experience during 7 year period as a service manager for HVAC company.
EDUCATION
University of Missouri Columbia Bachelor of Science Degree-Agriculture 1978
GM Certified Service Manager trained 6years.
Ford Certified Service Manger trained 1 year.