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M A T T H E W A L P H O N S E
OBJECTIVE
Business professional with an extensive automotive background, providing assistance to
technicians, dealers, and management in diagnostic complex problems. Excellent customer
service skills. ASE Master Technician Certified and proficient in Microsoft Office - Excel, Word,
PowerPoint.
EXPERIENCE
2. Sept. 2015 – Current Action Mazda of Flemington Flemington, NJ
Working Shop Foreman Sept. 2015 – Current
Master Certified Mazda Technician
Investigate and analyze technical automotive conditions that occur at the dealership that cannot be resolved.
Dispatch daily and carry over work
Plan, organize, and control the work operation.
Provide and perform effective vehicle repairs and inspections.
Provide hands on technical training to fellow team members.
Part of the Fix It Right the First Time 100% Club
3. June 2013 – Sept. 2015 Maple Shade Mazda of Turnersville Turnersville, NJ
Technician 2013 - 2014
Shop Foreman June 2014 – Sept. 2015
Master Certified Mazda Technician
Dispatch daily and carry over work
Plan, organize, and control the work operation.
Overlooked completed jobs to ensure safe and correct repairs.
Hands on training.
4. Part of the Fix It Right the First Time 100% Club
2011 - 2013 Lexus of Cherry Hill Mt. Laurel, NJ
Technician
Responsibilities of a team leader; which included managing a team by distributing an effective workflow.
Overlooked completed jobs to ensure safe and correct repairs.
Highly qualified technician that accurately diagnoses the clients concerns.
Perform the appropriate repair or maintenance work to properly fix the vehicle right the first time.
5. 2009 - 2011 Pearson Toyota Newport News, VA
Technician
18 months experience
Highly qualified technician that accurately diagnoses the clients concerns.
Perform the appropriate repair or maintenance work to properly fix the vehicle right the first time.
Training and certifications accomplished during employment at Toyota.
EDUCATION
6. 2013 - Current Mazda Training Institute Somerset, NJ
2009 - 2012 Toyota Technical Institute Glen Burnie, MD
2006 - 2009 Lexus Headquarters, Commitment to Perfection Parsippany, NJ
August 2005 Warwick High School Newport News, VA
REFERENCES
Dave Fenske Bob Aspenleiter
Field Technical Specialist, Mazda District Service and Parts Manager, Mazda
