This resume is for Matthew Alphonse, who has over 15 years of experience as an automotive technician and shop foreman specializing in Mazda vehicles. He is currently the Working Shop Foreman at Action Mazda of Flemington, where he investigates complex technical issues, dispatches work, and provides hands-on training to other technicians. Previously he held similar roles at two other Mazda dealerships and is an ASE Master Technician certified by Mazda Training Institute.

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M A T T H E W A L P H O N S E
OBJECTIVE
Business professional with an extensive automotive background, providing assistance to
technicians, dealers, and management in diagnostic complex problems. Excellent customer
service skills. ASE Master Technician Certified and proficient in Microsoft Office - Excel, Word,
PowerPoint.
EXPERIENCE

2. Sept. 2015 – Current Action Mazda of Flemington Flemington, NJ
Working Shop Foreman Sept. 2015 – Current
 Master Certified Mazda Technician
 Investigate and analyze technical automotive conditions that occur at the dealership that cannot be resolved.
 Dispatch daily and carry over work
 Plan, organize, and control the work operation.
 Provide and perform effective vehicle repairs and inspections.
 Provide hands on technical training to fellow team members.
 Part of the Fix It Right the First Time 100% Club

3. June 2013 – Sept. 2015 Maple Shade Mazda of Turnersville Turnersville, NJ
Technician 2013 - 2014
Shop Foreman June 2014 – Sept. 2015
 Master Certified Mazda Technician
 Dispatch daily and carry over work
 Plan, organize, and control the work operation.
 Overlooked completed jobs to ensure safe and correct repairs.
 Hands on training.

4.  Part of the Fix It Right the First Time 100% Club
2011 - 2013 Lexus of Cherry Hill Mt. Laurel, NJ
Technician
 Responsibilities of a team leader; which included managing a team by distributing an effective workflow.
 Overlooked completed jobs to ensure safe and correct repairs.
 Highly qualified technician that accurately diagnoses the clients concerns.
 Perform the appropriate repair or maintenance work to properly fix the vehicle right the first time.

5. 2009 - 2011 Pearson Toyota Newport News, VA
Technician
 18 months experience
 Highly qualified technician that accurately diagnoses the clients concerns.
 Perform the appropriate repair or maintenance work to properly fix the vehicle right the first time.
 Training and certifications accomplished during employment at Toyota.
EDUCATION

6. 2013 - Current Mazda Training Institute Somerset, NJ
2009 - 2012 Toyota Technical Institute Glen Burnie, MD
2006 - 2009 Lexus Headquarters, Commitment to Perfection Parsippany, NJ
August 2005 Warwick High School Newport News, VA
REFERENCES
Dave Fenske Bob Aspenleiter
Field Technical Specialist, Mazda District Service and Parts Manager, Mazda

7. (732) 259 - 6393 (732) 547 - 8597