1. Stefanie Marasco
527 Ontario Dr., Ontario, NY 14519
sm.marasco@gmail.com
tel: 609.613.8998
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Accomplished, personable, and objective-driven recent Honors Graduate interested in growing within the
Human Resource career field.
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QUALIFICATIONS
!• Exceptional interpersonal and team leading skills with the ability to build rapport with a diverse range of people.
• Dynamic, vibrant, and compatible personality that positively radiates into a work environment.
• Willing to learn and grow within a challenging position that allows for meaningful contributions to a business’
success.
• Ability to effectively prioritize multiple tasks in a fast paced environment.
• Talent for quickly resolving issues prior to escalation.
• Experience in business computer applications including the MS Office Suite.
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EDUCATION
!Rider University (2012- 2014)
B.S. in Human Resource Management
• Graduated Magna Cum Laude - 3.7 GPA.
• Vice President - HR Student Chapter.
• Recipient of Superior Merit Award.
!Mercer County Community College (2011 - 2012) - Course work in Business Administration
New York School of Interior Design (2010 - 2011) - Certificate of Interior Design
Community College of the Air Force (2006 - 2010) - Course work in Information Management
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EXPERIENCE
!UNITED STATES AIR FORCE — August 2006 - August 2010
!CLIENT SUPPORT ADMINISTRATOR
!• Performed, supervised, and managed a variety of communications and information management tasks and
activities including staff support, records management, forms and reports preparation, and administrative
communications for executive operations to the Base Wing Commander and the joint base McGuire-Dix-Lakehurst.
• Received, prioritized, and delegated calls for the Base Wing Commander and entire Wing Command Section.
• Served as records manager for the Wing Command section including Wing Protocol, Inspector General, Wing
Safety, Operations Group Executives, and the Wing Commander to ensure compliance and standardization.
• Recognized for the ability to effectively multitask in an executive environment, and provide exceptional support.
!IT SUPPORT SPECIALIST
!• Personally selected to man the Help-Desk for distinguished interpersonal skills and phone etiquette.
• Provided Help-Desk technical assistance and support related to computer systems, hardware, and software for
30,000+ reserve and active-duty Air Force, Army, and Navy personnel. Answered to queries, ran diagnostic
programs, isolated problems, and determined and implemented solutions.
• Provided IT technical support to maintain base computer systems, both hardware and software and other
peripheral equipment to ensure optimal performance of computer operation systems. Tasks included receiving,
prioritizing, documenting, diagnosing and actively resolving end user help requests. Problem resolution activities
included installing, configuring, repairing, and upgrading equipment.
• Recognized by the Command Chief Master Sergeant and Wing Commander for excellence; one of two Airmen
base-wide that were chosen to attend an honorary, “Order of the Sword” ceremony.
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