1. W. Jean Brickey
701 Smith Ave. - Richland, WA. 99352
Home: (509) 943-9467 - Cell: (509) 539-1528
jbrav12000@aol.com
General Clerk III/Customer Service Agent II /Sr. Records Management Clerk/
Administrative Support/Document Control clerk
SUMMARY:
A Professional performing a variety of Customer Service/Document Control &
Records/Clerical/Administrative Support responsibilities including: a working knowledge of related
policies and procedures, familiarity with technologies that impact the commitment to customer
service.
PROFESSIONAL WORK EXPERIENCE:
Indian Eyes LLC
Lockheed Martin
General Clerk III/Imaging Operations
February 17, 2015 – January 28, 2016
– Prepping documents for scanning
– Scanning and verifying the documents
– Indexing the documents into IDMS
– Scanner Maintenance
– Identifying Vital Records (OUO)
- Hanford HGET training
Amazon.com
bebe.com/Lacoste.com/Benefit Cosmetics/Kindle Tier 1/Textbook Rentals/CHAT
Customer Service Agent II
November 2005 to July 2014
- Customer Care and Sales.
- Strong attention to details.
- Technical Support.
- Account management.
- Web, audio and video conferencing services.
- Accounts receivable management.

2. - Interactive voice responses.
Kelly’s Services
Bechtel National
Document Control & Records clerk
July 2004 to June 2005
- Lotus Notes and Outlook worked with E-mail systems.
- Filing of the documents, drawings, etc.
- Data Entry and Scanned all Documents and Drawings into the Altris (Engineering
Management system) using scanning device into Info Works.
- Writing up step-by step guidelines.
- Verifying/Proofreading scanned documents.
- Customer service for requests (person-to-person, phone & e-mail).
Energy Northwest Company/Generating Station
Sr. Records Management clerk/Data Entry clerk
Aug. 1978 to Jan. 2003
- Performed records management inventory
- Experience in the handling of quality assurance records
- Performed the handling and identification of vital records
- Performed data entry utilizing databases and software applications (e.g., desktop
application such as Microsoft Office).
- Provide guidance/training to my peers.
- Accountable for work quality, personal adherence to instructions, procedures and meeting
established deadlines.
- Made recommendations for improvements to all work process and practices.
- Proven administrative capability including the ability to multitask while maintaining
attention to detail and accuracy.
- Experience in a training coordinator type role.
- Operate effectively in an extremely fast-paced, high energy environment.
- Perform a variety of administrative/clerical duties.
- Adjust priorities according to direction.
- Use judgment and initiative within guidelines and well-defined scope.
- Review incoming communications, work orders, and service requests for
subject matter content and route to appropriate person.
- As agreed to and determined by management, compose routine correspondence in response
to standard requests and answer inquiries from other groups.
- Collect, review, and distribute meeting agendas and information packets.

3. - Provide phone coverage for other departments.
- Gather data required for manager and take messages.
- Proofread and corrected standard forms, correspondence, reports (computer runs), data
entry for peers, etc.
- Perform data entry to maintain logs and track documentation.
- Assemble, copy and distribute documentation packages and prepare records for archiving.
- Receive, sort, and distribute mail; process incoming and outgoing facsimiles, transmittals,
and correspondence.
- Set up and/or maintain electronic and hard copy files.
- Maintain standard office supplies and standard forms.
- Maintain confidential files/filing/pulling those files as requested
- Assignment supervisor provides specific guidance on special assignments.
- Perform other tasks as needed.
- Work overtime as required.
- Ability to take direction from multiple sources.
- Coordinate and perform archival of documents identified for life time storage.
- Maintain Q clearance
Experience in: IDMS system, Imaging scanner, RIDS inventory, Microsoft Office (Word, Access,
Outlook, Excel), Corel (WP, Paradox), Lotus Notes, Altris, InforWorks, DocTrac, Firefox,
Customer Service Center (CSC), Internet, 10 key, Scanning gun