Allan Lobo is seeking a role where he can utilize his 2+ years of experience in facilities management, asset management, customer service, and team management. He has worked for Inaya Facility Management and Diya Systems in technical support roles involving software operations, database administration, and customer service. Allan holds a bachelor's degree in business management and has strong skills in Microsoft Office, Active Directory, and troubleshooting software issues.

1. Allan Christopher Lobo
Present Address:
Al Raffa Street
AL Fardhan building
Bur Dubai – 74147
Dubai
Mob : 0509560778
Email: christallan29@yahoo.com
Career Objective
I would like to be an integral part of your team within your organization. Ideally would like to take part in numerous
projects from the initial strategic development stage through to the final customer impact phase so that I may utilise
my creativity to further the success of my employer and personal goals.
Work experience
1. Inaya Facility Management: Part of Belhasa Group, one of the UAE’s most ESTABLISHED group of
companies, we have both the resources and solid financial base to offer our leading expertise while
mitigating business risk. Through a solid and sustainable growth path, we continue to secure and further
build our market reputation as a leading and dependable FM partner.
Designation: Process Associate (14 October 2014)
• Over 2 years of experience in Facilities Management Administration, Software Enterprise
Asset Management (EAM / CAFM), Construction Database Administration, Customer
Service, Client Relationship, and Team Management.
• Excellent professional communication skills,
• Superior attention to detail, calm under pressure, proactive and confident.
• Standing ability to develop and maintain constructive and cooperative working
relationships with individuals at all levels of the organization.
• Management, data development, Issues resolution, Training and Development.
• Computer literate and internet savvy.
FUNCTIONAL EXPERIENCE
Functional
Experience
Specialist Area Years of
Experience
Construction/Facil
ities Management
MEP/Civil Asset
Management/Residential/
Mall Management
2 year

2. KPO/Software
Database
Operations/CRM/Oracle,
SQL Management Studio
EAM/CAFM support ,SAP,
Maximo
3 years
• Working on interface of EAM and CAFM application for diversified project i.e- a
MEP/Civil residential & commercial project
Handling premium projects of Nakheel i.e: The Gardens,
• Discovery gardens, Dragon Mart, IBN Battuta Mall, Dar Al Wasl & Union Properties
• Functional knowledge of Oracle EAM and SAP CAFM.
• Processing Asset tagging in CAFM
• Creating process documents
• Creating Work orders in EAM/CAFM interface
• Troubleshoot EAM/CAFM application
• Assigning PPM (Plan Preventive Management) work to the technical team
• Asset Management report and CRM report
• Auditing calls and providing customers feedback.
• Training Delivery and Management Instructional Design
• Generating QMS process documents
• Drafting newsletter, quotation, and business proposal
• Maintaining Customer service report& monthly dashboard
• Administrating assets of residential and business premises
• Interacting with the clients and customers
• Handled the content development process for training modules.
• Managed the process linked with client interface, designing of updates and modules as
per the standards set by the client.
• Developed online repository of product knowledge and updates.
• Maintain current product knowledge for each CRM member by taking calls, attending
team meeting
• Conducted Dipsticks and monthly assessments to assess the floor health
• Quality analysis for the team
• Updating the Weekly and Monthly reports to Client
• Check listing the data, which are fed into the System
Trend analysis of the MEP/Civil Jobs
2. Diya Systems : Diya Systems is a fully owned subsidiary of GlowTouch Technologies, an award-winning
technology services firm delivering custom technology services to business of all sizes around the globe. It provides
hosting and domains to its clients and server monitoring.
Designation: Senior Engineer- Technical support (05 May 2014 -08 Oct 2014)
Job Description:
• Providing client assistance on call for customers of Hostgator, Bluehost,
• Editing .htaccess codes for clients
• Designing websites using tool basekit
• Working within the allotted SLA
• Installing and upgrading php versions
• Monitoring server applications and checking for the problems

3. • Checking the load time on server
• Providing customer support on call and on chat
• Technical experience working on Unix and Linux server
• Email assistance for Squirrel mail, Thunder bird
2. Envoy mortgage Ltd. : Envoy Mortgage, Ltd. operates as a mortgage bank in the United States. It offers
mortgage lending services, including underwriting, closing, and funding; LIBOR adjustable rate mortgages, VA and
jumbo loans, federal housing administration loans, and fixed rate mortgages; and reverse mortgage services.
Designation: Process Associate (29 July 2013 to 30 April 2014)
Job Description:
• Verifying uploaded loan documents
• Cross checking the information provided and entering the same in excel sheet
• Calculation of loan amount, asset amount and incomes provided
• Working within the allotted SLA
• Contacting US employers for verifying Employee details
• Interacting with US team for Mortgage discussion
3. Mphasis An HP Company : offering encompasses the entire lifecycle of ITSM and beyond. We have deep capabilities
with cross vendor tools implementation, customization, migration and support.
We recognize the fact that IT needs to keep pace with rapidly changing business environment. The transformational services
prepares the IT organization for improved responsiveness, compliance and better service level management - thereby moving
ahead on the ITSM journey – Faster, Swifter.
Designation: SR Service desk analyst (15 NOV 2010 to 7th
April 2013)
Job Description:
Role: Sr. Technical Associate (Level 2) Bank of America Service Desk
• Provided client support function and site based Desktop Support and technical advice for Bank of America
employees who are located in North America, South America, Europe & Asia.
• Strong client relationships by providing timely and professional service.
• Troubleshooting on PC, Outlook, MASVPN, Cisco any Connect, Merrill Connect, Easylink
Teleworker and Mainframe applications.
• Supporting access issues for Mainframe applications like AS400, BOSS, TSO.
• Resolving issues related to User access and User profile maintenance
• Installing and configuring the applications in user’s machine which is provided by bank.
• Assisting the user’s to retrieve the data through Connected Backup software.
• Troubleshooting on Outlook 2007. Requesting mailbox, configuring and creating profiles in Outlook.
• Adding the users to remote desktop machines through Active Directory.
• Performed troubleshooting if the domain controller is down in the system.
• Installing and configuring the Enterprise applications in Blackberry, IPhone and IPad.
• Mapping the network printers and local printers on user’s machine.
• Mapping share drives on users’ system and adding shared mailbox in Outlook profile.
• Fixing errors in Excel, Word, PDF writer and Internet Explorer.
• Dispatching the tickets to HP and Onsite technicians for unresolved issues on calls.

4. • Contacting US network team for global outage issues and notifying across the Bank Of America helpdesk
sites.
• Worked on Citrix platform, IBM Maximo Ticketing Tool, Active Directory, Remote Desktop Tools and Support
Center Tools.
Software Packages: Microsoft office packages (03, 07), Skype, IBM Maximo, Microsoft Active directory, Citrix,
MacAfee (EEPC, DLP, HIP), connected backup PC, Cisco VPN client, Cisco Secure Services Client (CSSC),
Mainframe (AS400, QWS 3270).
Educational Qualification
Bachelor in Business Management (2010) from Mangalore University, St. Aloysius College, Mangalore.
Key skills
• Microsoft Office - Word, Excel, PowerPoint, Access, Tally (Accounting software).
• Analytical and Problem Solving Skills, Interpersonal skills, Self-motivator and quick learner, Quick to
appraise new situation and learn new assignments, Strong Work Ethic, Positive Attitude, Good
Communication Skills, Time Management Abilities, Problem-Solving Skills, Acting as a Team Player, Self-
Confidence, Ability to Accept and Learn From Criticism, Flexibility/Adaptability, Working Well Under
Pressure.
• Active Directory, Citrix, Easylink Teleworker, Remote Desktop tools and Support
Center tools, Cisco VPN client, Cisco Secure Services Client (CSSC).
• HR Administration
Achievements and Co-curricular Activities
• Actively participated in organizing national level Management Fest SPINOUT’ 2009-10.
• Active Member of Business Management Association
.
Personal Detail
Father’s Name : Joseph Lobo
Date of Birth :29-03-1989
Nationality : Indian
Marital Status : Single
Religion : Christian
Languages known : English, Hindi, Kannada, Konkani and Tulu
Passport Number : J4641390 Valid Till 20/01/2021
I declare that the above particulars filled in by me are correct and true to the best of my knowledge and belief.

5. Signature
(Allan Lobo)

6. Signature
(Allan Lobo)