2. People trust us if…
• we deliver reliable data and services
• we are responsive
• we are open and transparent
If we adhere to the principles
3. Reliable/trustful data
• Professional independence
– specification in the law is precondition
– exercise all the time
• Impartiality
– equal access to statistical releases
– pre-releases – perception of political interference
Could whole statistical community abolish pre-release?
4. Responsive - relevant
• Respond to user needs, to user feedback
• Anticipate needs
Satisfaction with data/services
Usability tests of products
Provide analysis/experimental statistics
5. User satisfaction survey, SURS, 2010
0 1 2 3 4 5 6 7 8 9 10
SURS carefully protects data about single persons or
organizations.
How much do you trust SURS as organization?
How much do you trust the statistical data published
by SURS?
SURS fulfilled my expectations.
In general I am satisfied with SURS.
6. Slovenian public opinion survey 2010 - Trust in institutions
0 1 2 3 4 5
MEDICAL CHAMBER
POLITICAL PARTIES
JUDICIARY SYSTEM
CHURCH AND CLERGY
GOVERNMENT
PARLIAMENT
TRADE UNIONS
PRIME MINISTER
CONSTITUTIONAL COURT
HEALTH SYSTEM
BANK OF SLOVENIA
MEDIA
ANTI-CORRUPTION…
EU
POLICE
SURS
PRESIDENT OF THE REPUBLIC
EDUCATIONAL SYSTEM
MAYOR
OMBUDSMAN
MILITARY
EURO
INFORMATION COMMISSIONER
PERSONAL PHYSICIAN
FIRE BRIGADE
Source: http://www.cjm.si/sites/cjm.si/files/file/raziskava_pb/pb_1_10.pdf
7. Explicit trust and implicit trust in government
Source: What are the drivers of trust in Slovenia. Evidence from Trustlab. OECD.
8. Measurement of trust:
- how (detailed, simplified, self-reported, etc.),
- how often (more frequent, less frequent),
- who,
- for what purpose?
Could whole statistical community abolish
pre-release?