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IAOS 2018 - Trust in institution/data and its measurement, G. Ruzic

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IAOS-OECD 2018 conference, 19-21 September 2018, Paris. More information at: http://www.oecd.org/iaos2018/

Data & Analytics
1 of 8
Trust in institution/data and its measurement Genovefa Ružić Acting Director-General IAOS 2018
People trust us if… • we deliver reliable data and services • we are responsive • we are open and transparent If we adhere to the principles
Reliable/trustful data • Professional independence – specification in the law is precondition – exercise all the time • Impartiality – equal access to statistical releases – pre-releases – perception of political interference Could whole statistical community abolish pre-release?
Responsive - relevant • Respond to user needs, to user feedback • Anticipate needs  Satisfaction with data/services  Usability tests of products  Provide analysis/experimental statistics
User satisfaction survey, SURS, 2010 0 1 2 3 4 5 6 7 8 9 10 SURS carefully protects data about single persons or organizations. How much do you trust SURS as organization? How much do you trust the statistical data published by SURS? SURS fulfilled my expectations. In general I am satisfied with SURS.
Slovenian public opinion survey 2010 - Trust in institutions 0 1 2 3 4 5 MEDICAL CHAMBER POLITICAL PARTIES JUDICIARY SYSTEM CHURCH AND CLERGY GOVERNMENT PARLIAMENT TRADE UNIONS PRIME MINISTER CONSTITUTIONAL COURT HEALTH SYSTEM BANK OF SLOVENIA MEDIA ANTI-CORRUPTION… EU POLICE SURS PRESIDENT OF THE REPUBLIC EDUCATIONAL SYSTEM MAYOR OMBUDSMAN MILITARY EURO INFORMATION COMMISSIONER PERSONAL PHYSICIAN FIRE BRIGADE Source: http://www.cjm.si/sites/cjm.si/files/file/raziskava_pb/pb_1_10.pdf
Explicit trust and implicit trust in government Source: What are the drivers of trust in Slovenia. Evidence from Trustlab. OECD.
Measurement of trust: - how (detailed, simplified, self-reported, etc.), - how often (more frequent, less frequent), - who, - for what purpose? Could whole statistical community abolish pre-release?

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IAOS 2018 - Trust in institution/data and its measurement, G. Ruzic

  • 1. Trust in institution/data and its measurement Genovefa Ružić Acting Director-General IAOS 2018
  • 2. People trust us if… • we deliver reliable data and services • we are responsive • we are open and transparent If we adhere to the principles
  • 3. Reliable/trustful data • Professional independence – specification in the law is precondition – exercise all the time • Impartiality – equal access to statistical releases – pre-releases – perception of political interference Could whole statistical community abolish pre-release?
  • 4. Responsive - relevant • Respond to user needs, to user feedback • Anticipate needs  Satisfaction with data/services  Usability tests of products  Provide analysis/experimental statistics
  • 5. User satisfaction survey, SURS, 2010 0 1 2 3 4 5 6 7 8 9 10 SURS carefully protects data about single persons or organizations. How much do you trust SURS as organization? How much do you trust the statistical data published by SURS? SURS fulfilled my expectations. In general I am satisfied with SURS.
  • 6. Slovenian public opinion survey 2010 - Trust in institutions 0 1 2 3 4 5 MEDICAL CHAMBER POLITICAL PARTIES JUDICIARY SYSTEM CHURCH AND CLERGY GOVERNMENT PARLIAMENT TRADE UNIONS PRIME MINISTER CONSTITUTIONAL COURT HEALTH SYSTEM BANK OF SLOVENIA MEDIA ANTI-CORRUPTION… EU POLICE SURS PRESIDENT OF THE REPUBLIC EDUCATIONAL SYSTEM MAYOR OMBUDSMAN MILITARY EURO INFORMATION COMMISSIONER PERSONAL PHYSICIAN FIRE BRIGADE Source: http://www.cjm.si/sites/cjm.si/files/file/raziskava_pb/pb_1_10.pdf
  • 7. Explicit trust and implicit trust in government Source: What are the drivers of trust in Slovenia. Evidence from Trustlab. OECD.
  • 8. Measurement of trust: - how (detailed, simplified, self-reported, etc.), - how often (more frequent, less frequent), - who, - for what purpose? Could whole statistical community abolish pre-release?