Conflict management

1. TOPIC
CONFLICT MANAGEMENT

2. CONTENT
• Conflict
• Types Of Conflict
• Conflict Outcome
• Causes Of Conflict
• Conflict Management
• Effects of conflict on organization
• 5 CONFLICT MANAGEMENT STYLES
• IMPACT OF STYLES

3. CONFLICT
• A serious disagreement or argument between individuals or groups is known as
conflict
• Conflict is inevitable part of our daily and personal lives.

4. TYPES OF CONFLICT
• INTRAPERSONAL CONFLICTS: Those occurring within the person, involving
decisions that an individual must make about personal goals, use of time, moral
questions etc.
• INTERPERSONAL CONFLICTS: They occur between two or more individuals. They
can be fights,
arguments or difference of opinions .

5. CONFLICT OUTCOME
Win-Win Win-Lose
Lose-Win Lose-Lose

6. CAUSES OF CONFLICTS
• DIVERGENT GOALS
• PERCEPTUAL DIFFERENCE
• RESISTANCE TO CHANGE
• POOR COMMUNICATION
• PERSONALITY CLASHES

7. CONFLICT MANAGEMENT
• Conflict management is the process of limiting the negative aspects of conflict
while increasing the positive aspects of conflict.
• The aim of conflict management is to enhance learning and group outcomes,
including effectiveness or performance in an organizational setting.

8. Effects of conflict on organization
Constructive Conflict Destructive conflict
Stress Improve decision quality
Staff turnover Encourage interest
De motivation Stimulates creativity
Non-productivity

9. 5 CONFLICT MANAGEMENT STYLES
• ACCOMMODATING :
• AVOIDING
• COLLABORATING
• COMPETING
• COMPROMISING

10. IMPACT OF STYLES
• Accommodation:
Plus: Reduce conflict situation
Minus: Does not fully engage participants.
• Compromise:
Plus: a)Shows good will
b)Establish friendship
Minus: a)No one gets what they want
b)May feel deadend

11. CONTINUE
• Collaboration:
Plus: Everyone wins
Minus: Hard to achieve
• Completion:
Plus: a)The winner is clear
b)Winners usually experience gains
Minus: May cause worthy competitors to withdraw or leave the organization