SlideShare a Scribd company logo
1 of 11
Download to read offline
TOPIC
CONFLICT MANAGEMENT
CONTENT
• Conflict
• Types Of Conflict
• Conflict Outcome
• Causes Of Conflict
• Conflict Management
• Effects of conflict on organization
• 5 CONFLICT MANAGEMENT STYLES
• IMPACT OF STYLES
CONFLICT
• A serious disagreement or argument between individuals or groups is known as
conflict
• Conflict is inevitable part of our daily and personal lives.
TYPES OF CONFLICT
• INTRAPERSONAL CONFLICTS: Those occurring within the person, involving
decisions that an individual must make about personal goals, use of time, moral
questions etc.
• INTERPERSONAL CONFLICTS: They occur between two or more individuals. They
can be fights,
arguments or difference of opinions .
CONFLICT OUTCOME
Win-Win Win-Lose
Lose-Win Lose-Lose
CAUSES OF CONFLICTS
• DIVERGENT GOALS
• PERCEPTUAL DIFFERENCE
• RESISTANCE TO CHANGE
• POOR COMMUNICATION
• PERSONALITY CLASHES
CONFLICT MANAGEMENT
• Conflict management is the process of limiting the negative aspects of conflict
while increasing the positive aspects of conflict.
• The aim of conflict management is to enhance learning and group outcomes,
including effectiveness or performance in an organizational setting.
Effects of conflict on organization
Constructive Conflict Destructive conflict
Stress Improve decision quality
Staff turnover Encourage interest
De motivation Stimulates creativity
Non-productivity
5 CONFLICT MANAGEMENT STYLES
• ACCOMMODATING :
• AVOIDING
• COLLABORATING
• COMPETING
• COMPROMISING
IMPACT OF STYLES
• Accommodation:
Plus: Reduce conflict situation
Minus: Does not fully engage participants.
• Compromise:
Plus: a)Shows good will
b)Establish friendship
Minus: a)No one gets what they want
b)May feel deadend
CONTINUE
• Collaboration:
Plus: Everyone wins
Minus: Hard to achieve
• Completion:
Plus: a)The winner is clear
b)Winners usually experience gains
Minus: May cause worthy competitors to withdraw or leave the organization

More Related Content

What's hot

Conflict Management Kn
Conflict Management  KnConflict Management  Kn
Conflict Management KnIbrahimFares
 
The Art of Negotiation
The Art of NegotiationThe Art of Negotiation
The Art of NegotiationCem Tozar
 
Conflict management presentation
Conflict management presentationConflict management presentation
Conflict management presentationMal Cocklin
 
Conflict management
Conflict  managementConflict  management
Conflict managementNCDB
 
Conflict Resolution
Conflict ResolutionConflict Resolution
Conflict Resolutionsayaleepote
 
Conflict management in teams
Conflict management in teamsConflict management in teams
Conflict management in teamsNeha Kumar
 
Conflict Management
Conflict ManagementConflict Management
Conflict ManagementAisha Shaikh
 
What Got You Here Wont Get You There
What Got You Here Wont Get You ThereWhat Got You Here Wont Get You There
What Got You Here Wont Get You ThereArun Rao
 
Conflict Management and conflict resolution techniques
Conflict Management and conflict resolution techniquesConflict Management and conflict resolution techniques
Conflict Management and conflict resolution techniquesHemanth M
 

What's hot (20)

Conflict management
Conflict managementConflict management
Conflict management
 
Conflict management
Conflict managementConflict management
Conflict management
 
CONFLICT MANAGEMENT
CONFLICT MANAGEMENTCONFLICT MANAGEMENT
CONFLICT MANAGEMENT
 
Conflict Management Kn
Conflict Management  KnConflict Management  Kn
Conflict Management Kn
 
The Art of Negotiation
The Art of NegotiationThe Art of Negotiation
The Art of Negotiation
 
Conflict management presentation
Conflict management presentationConflict management presentation
Conflict management presentation
 
Habit 4 think win win
Habit  4 think win winHabit  4 think win win
Habit 4 think win win
 
Conflict management
Conflict  managementConflict  management
Conflict management
 
The Five Dysfunctions of a Team
The Five Dysfunctions of a TeamThe Five Dysfunctions of a Team
The Five Dysfunctions of a Team
 
Conflict Resolution
Conflict ResolutionConflict Resolution
Conflict Resolution
 
Conflict Management ELAB6814
Conflict Management ELAB6814Conflict Management ELAB6814
Conflict Management ELAB6814
 
Conflict management in teams
Conflict management in teamsConflict management in teams
Conflict management in teams
 
The 5 Dysfunctions of a Team
The 5 Dysfunctions of a TeamThe 5 Dysfunctions of a Team
The 5 Dysfunctions of a Team
 
Conflict management
Conflict managementConflict management
Conflict management
 
Workplace conflict
Workplace conflictWorkplace conflict
Workplace conflict
 
Conflict Management
Conflict ManagementConflict Management
Conflict Management
 
What Got You Here Wont Get You There
What Got You Here Wont Get You ThereWhat Got You Here Wont Get You There
What Got You Here Wont Get You There
 
Conflict Management and conflict resolution techniques
Conflict Management and conflict resolution techniquesConflict Management and conflict resolution techniques
Conflict Management and conflict resolution techniques
 
Conflic resolution
Conflic resolution Conflic resolution
Conflic resolution
 
Batna negotiation
Batna  negotiationBatna  negotiation
Batna negotiation
 

Similar to Conflict management

Conflict management
Conflict managementConflict management
Conflict managementArham Bothra
 
Conflict resolution
Conflict resolutionConflict resolution
Conflict resolutionshweta_1712
 
Green, lyneisha youteach ppt
Green, lyneisha youteach pptGreen, lyneisha youteach ppt
Green, lyneisha youteach pptLyneisha Green
 
Conflict management1
Conflict management1Conflict management1
Conflict management1renudhawan
 
CONFLICT MANAGEMENT.pptx
CONFLICT MANAGEMENT.pptxCONFLICT MANAGEMENT.pptx
CONFLICT MANAGEMENT.pptxJusticeYegon1
 
Conflict Management.pptx
Conflict Management.pptxConflict Management.pptx
Conflict Management.pptxVivekSagar69
 
Conflict managemnet.pptx
Conflict managemnet.pptxConflict managemnet.pptx
Conflict managemnet.pptx21BEE088SANKALP
 
Conflict management
Conflict managementConflict management
Conflict managementPayal Deep
 
Conflicts Resolution.ppt
Conflicts Resolution.pptConflicts Resolution.ppt
Conflicts Resolution.pptNatungaRonald1
 
Sources of conflict, conflict resolution and impact on Project Performance
Sources of conflict, conflict resolution and impact on Project PerformanceSources of conflict, conflict resolution and impact on Project Performance
Sources of conflict, conflict resolution and impact on Project PerformanceSameer Dhurat
 
Conflict- causes and strategies.pptx
Conflict- causes and strategies.pptxConflict- causes and strategies.pptx
Conflict- causes and strategies.pptxThrishask
 
Conflict mamagement...piyush sharma DAIMSR nagpur
Conflict mamagement...piyush sharma DAIMSR nagpurConflict mamagement...piyush sharma DAIMSR nagpur
Conflict mamagement...piyush sharma DAIMSR nagpurPiyush Sharma
 
Intergroup Conflict Management.pptx
Intergroup Conflict Management.pptxIntergroup Conflict Management.pptx
Intergroup Conflict Management.pptxSatya P. Joshi
 
Organizational Conflict
Organizational Conflict Organizational Conflict
Organizational Conflict Hayat Farag
 

Similar to Conflict management (20)

Conflict management
Conflict managementConflict management
Conflict management
 
Conflict resolution
Conflict resolutionConflict resolution
Conflict resolution
 
Green, lyneisha youteach ppt
Green, lyneisha youteach pptGreen, lyneisha youteach ppt
Green, lyneisha youteach ppt
 
Conflict management1
Conflict management1Conflict management1
Conflict management1
 
Conflict resolution
Conflict resolutionConflict resolution
Conflict resolution
 
Conflict management
Conflict managementConflict management
Conflict management
 
Conflict final
Conflict finalConflict final
Conflict final
 
Conflict management
Conflict management Conflict management
Conflict management
 
Conflict management
Conflict management Conflict management
Conflict management
 
CONFLICT MANAGEMENT.pptx
CONFLICT MANAGEMENT.pptxCONFLICT MANAGEMENT.pptx
CONFLICT MANAGEMENT.pptx
 
Conflict Management.pptx
Conflict Management.pptxConflict Management.pptx
Conflict Management.pptx
 
Conflict managemnet.pptx
Conflict managemnet.pptxConflict managemnet.pptx
Conflict managemnet.pptx
 
Conflict management
Conflict managementConflict management
Conflict management
 
Conflicts Resolution.ppt
Conflicts Resolution.pptConflicts Resolution.ppt
Conflicts Resolution.ppt
 
Sources of conflict, conflict resolution and impact on Project Performance
Sources of conflict, conflict resolution and impact on Project PerformanceSources of conflict, conflict resolution and impact on Project Performance
Sources of conflict, conflict resolution and impact on Project Performance
 
Conflict- causes and strategies.pptx
Conflict- causes and strategies.pptxConflict- causes and strategies.pptx
Conflict- causes and strategies.pptx
 
397561808.pdf
397561808.pdf397561808.pdf
397561808.pdf
 
Conflict mamagement...piyush sharma DAIMSR nagpur
Conflict mamagement...piyush sharma DAIMSR nagpurConflict mamagement...piyush sharma DAIMSR nagpur
Conflict mamagement...piyush sharma DAIMSR nagpur
 
Intergroup Conflict Management.pptx
Intergroup Conflict Management.pptxIntergroup Conflict Management.pptx
Intergroup Conflict Management.pptx
 
Organizational Conflict
Organizational Conflict Organizational Conflict
Organizational Conflict
 

More from UnKnown

Stress management
Stress managementStress management
Stress managementUnKnown
 
Strategic management
Strategic managementStrategic management
Strategic managementUnKnown
 
Small medium enterprise
Small medium enterpriseSmall medium enterprise
Small medium enterpriseUnKnown
 
Risk management
Risk managementRisk management
Risk managementUnKnown
 
Un principles
Un principlesUn principles
Un principlesUnKnown
 
Elimination of all form of force are compulsory
Elimination of all form of force are compulsoryElimination of all form of force are compulsory
Elimination of all form of force are compulsoryUnKnown
 
Organizational Culture and Environment
Organizational Culture and EnvironmentOrganizational Culture and Environment
Organizational Culture and EnvironmentUnKnown
 
Management History
Management HistoryManagement History
Management HistoryUnKnown
 
INTRODUCTION TO MANAGEMENT AND ORGANIZATIONS
INTRODUCTION TO MANAGEMENT AND ORGANIZATIONSINTRODUCTION TO MANAGEMENT AND ORGANIZATIONS
INTRODUCTION TO MANAGEMENT AND ORGANIZATIONSUnKnown
 
Globalization and its impacts
Globalization and its impactsGlobalization and its impacts
Globalization and its impactsUnKnown
 
Knowledge management
Knowledge managementKnowledge management
Knowledge managementUnKnown
 
Swot analysis & BCG Mtrix
Swot analysis & BCG MtrixSwot analysis & BCG Mtrix
Swot analysis & BCG MtrixUnKnown
 

More from UnKnown (13)

Stress management
Stress managementStress management
Stress management
 
Strategic management
Strategic managementStrategic management
Strategic management
 
Small medium enterprise
Small medium enterpriseSmall medium enterprise
Small medium enterprise
 
Risk management
Risk managementRisk management
Risk management
 
HRM
HRMHRM
HRM
 
Un principles
Un principlesUn principles
Un principles
 
Elimination of all form of force are compulsory
Elimination of all form of force are compulsoryElimination of all form of force are compulsory
Elimination of all form of force are compulsory
 
Organizational Culture and Environment
Organizational Culture and EnvironmentOrganizational Culture and Environment
Organizational Culture and Environment
 
Management History
Management HistoryManagement History
Management History
 
INTRODUCTION TO MANAGEMENT AND ORGANIZATIONS
INTRODUCTION TO MANAGEMENT AND ORGANIZATIONSINTRODUCTION TO MANAGEMENT AND ORGANIZATIONS
INTRODUCTION TO MANAGEMENT AND ORGANIZATIONS
 
Globalization and its impacts
Globalization and its impactsGlobalization and its impacts
Globalization and its impacts
 
Knowledge management
Knowledge managementKnowledge management
Knowledge management
 
Swot analysis & BCG Mtrix
Swot analysis & BCG MtrixSwot analysis & BCG Mtrix
Swot analysis & BCG Mtrix
 

Recently uploaded

Characteristics of professional in professional ethics
Characteristics of professional in professional ethicsCharacteristics of professional in professional ethics
Characteristics of professional in professional ethicsmourale176
 
Advancing Enterprise Risk Management Practices- A Strategic Framework by Naga...
Advancing Enterprise Risk Management Practices- A Strategic Framework by Naga...Advancing Enterprise Risk Management Practices- A Strategic Framework by Naga...
Advancing Enterprise Risk Management Practices- A Strategic Framework by Naga...Nagarjuna Reddy Aturi
 
From Red to Green: Enhancing Decision-Making with Traffic Light Assessment
From Red to Green: Enhancing Decision-Making with Traffic Light AssessmentFrom Red to Green: Enhancing Decision-Making with Traffic Light Assessment
From Red to Green: Enhancing Decision-Making with Traffic Light AssessmentCIToolkit
 
The Role of Histograms in Exploring Data Insights
The Role of Histograms in Exploring Data InsightsThe Role of Histograms in Exploring Data Insights
The Role of Histograms in Exploring Data InsightsCIToolkit
 
Digital PR Summit - Leadership Lessons: Myths, Mistakes, & Toxic Traits
Digital PR Summit - Leadership Lessons: Myths, Mistakes, & Toxic TraitsDigital PR Summit - Leadership Lessons: Myths, Mistakes, & Toxic Traits
Digital PR Summit - Leadership Lessons: Myths, Mistakes, & Toxic TraitsHannah Smith
 
Hajra Karrim: Transformative Leadership Driving Innovation and Efficiency in ...
Hajra Karrim: Transformative Leadership Driving Innovation and Efficiency in ...Hajra Karrim: Transformative Leadership Driving Innovation and Efficiency in ...
Hajra Karrim: Transformative Leadership Driving Innovation and Efficiency in ...dsnow9802
 
Overview PMI Infinity - UK Chapter presentation
Overview PMI Infinity - UK Chapter presentationOverview PMI Infinity - UK Chapter presentation
Overview PMI Infinity - UK Chapter presentationPMIUKChapter
 
HOTEL MANAGEMENT SYSTEM PPT PRESENTATION
HOTEL MANAGEMENT SYSTEM PPT PRESENTATIONHOTEL MANAGEMENT SYSTEM PPT PRESENTATION
HOTEL MANAGEMENT SYSTEM PPT PRESENTATIONsivani14565220
 
Operations Management -- Sustainability and Supply Chain Management.pdf
Operations Management -- Sustainability and Supply Chain Management.pdfOperations Management -- Sustainability and Supply Chain Management.pdf
Operations Management -- Sustainability and Supply Chain Management.pdfcoolsnoopy1
 
The Role of Box Plots in Comparing Multiple Data Sets
The Role of Box Plots in Comparing Multiple Data SetsThe Role of Box Plots in Comparing Multiple Data Sets
The Role of Box Plots in Comparing Multiple Data SetsCIToolkit
 
Adapting to Change: Using PEST Analysis for Better Decision-Making
Adapting to Change: Using PEST Analysis for Better Decision-MakingAdapting to Change: Using PEST Analysis for Better Decision-Making
Adapting to Change: Using PEST Analysis for Better Decision-MakingCIToolkit
 
Leveraging Gap Analysis for Continuous Improvement
Leveraging Gap Analysis for Continuous ImprovementLeveraging Gap Analysis for Continuous Improvement
Leveraging Gap Analysis for Continuous ImprovementCIToolkit
 
Management 11th Edition - Chapter 11 - Adaptive Organizational Design
Management 11th Edition - Chapter 11 - Adaptive Organizational DesignManagement 11th Edition - Chapter 11 - Adaptive Organizational Design
Management 11th Edition - Chapter 11 - Adaptive Organizational Designshakkardaddy
 
Flowcharting: The Three Common Types of Flowcharts
Flowcharting: The Three Common Types of FlowchartsFlowcharting: The Three Common Types of Flowcharts
Flowcharting: The Three Common Types of FlowchartsCIToolkit
 
Exploring Variable Relationships with Scatter Diagram Analysis
Exploring Variable Relationships with Scatter Diagram AnalysisExploring Variable Relationships with Scatter Diagram Analysis
Exploring Variable Relationships with Scatter Diagram AnalysisCIToolkit
 
Mind Mapping: A Visual Approach to Organize Ideas and Thoughts
Mind Mapping: A Visual Approach to Organize Ideas and ThoughtsMind Mapping: A Visual Approach to Organize Ideas and Thoughts
Mind Mapping: A Visual Approach to Organize Ideas and ThoughtsCIToolkit
 
How Technologies will change the relationship with Human Resources
How Technologies will change the relationship with Human ResourcesHow Technologies will change the relationship with Human Resources
How Technologies will change the relationship with Human ResourcesMassimo Canducci
 
The Final Activity in Project Management
The Final Activity in Project ManagementThe Final Activity in Project Management
The Final Activity in Project ManagementCIToolkit
 
BoSUSA23 | Chris Spiek & Justin Dickow | Autobooks Product & Engineering
BoSUSA23 | Chris Spiek & Justin Dickow | Autobooks Product & EngineeringBoSUSA23 | Chris Spiek & Justin Dickow | Autobooks Product & Engineering
BoSUSA23 | Chris Spiek & Justin Dickow | Autobooks Product & EngineeringBusiness of Software Conference
 

Recently uploaded (19)

Characteristics of professional in professional ethics
Characteristics of professional in professional ethicsCharacteristics of professional in professional ethics
Characteristics of professional in professional ethics
 
Advancing Enterprise Risk Management Practices- A Strategic Framework by Naga...
Advancing Enterprise Risk Management Practices- A Strategic Framework by Naga...Advancing Enterprise Risk Management Practices- A Strategic Framework by Naga...
Advancing Enterprise Risk Management Practices- A Strategic Framework by Naga...
 
From Red to Green: Enhancing Decision-Making with Traffic Light Assessment
From Red to Green: Enhancing Decision-Making with Traffic Light AssessmentFrom Red to Green: Enhancing Decision-Making with Traffic Light Assessment
From Red to Green: Enhancing Decision-Making with Traffic Light Assessment
 
The Role of Histograms in Exploring Data Insights
The Role of Histograms in Exploring Data InsightsThe Role of Histograms in Exploring Data Insights
The Role of Histograms in Exploring Data Insights
 
Digital PR Summit - Leadership Lessons: Myths, Mistakes, & Toxic Traits
Digital PR Summit - Leadership Lessons: Myths, Mistakes, & Toxic TraitsDigital PR Summit - Leadership Lessons: Myths, Mistakes, & Toxic Traits
Digital PR Summit - Leadership Lessons: Myths, Mistakes, & Toxic Traits
 
Hajra Karrim: Transformative Leadership Driving Innovation and Efficiency in ...
Hajra Karrim: Transformative Leadership Driving Innovation and Efficiency in ...Hajra Karrim: Transformative Leadership Driving Innovation and Efficiency in ...
Hajra Karrim: Transformative Leadership Driving Innovation and Efficiency in ...
 
Overview PMI Infinity - UK Chapter presentation
Overview PMI Infinity - UK Chapter presentationOverview PMI Infinity - UK Chapter presentation
Overview PMI Infinity - UK Chapter presentation
 
HOTEL MANAGEMENT SYSTEM PPT PRESENTATION
HOTEL MANAGEMENT SYSTEM PPT PRESENTATIONHOTEL MANAGEMENT SYSTEM PPT PRESENTATION
HOTEL MANAGEMENT SYSTEM PPT PRESENTATION
 
Operations Management -- Sustainability and Supply Chain Management.pdf
Operations Management -- Sustainability and Supply Chain Management.pdfOperations Management -- Sustainability and Supply Chain Management.pdf
Operations Management -- Sustainability and Supply Chain Management.pdf
 
The Role of Box Plots in Comparing Multiple Data Sets
The Role of Box Plots in Comparing Multiple Data SetsThe Role of Box Plots in Comparing Multiple Data Sets
The Role of Box Plots in Comparing Multiple Data Sets
 
Adapting to Change: Using PEST Analysis for Better Decision-Making
Adapting to Change: Using PEST Analysis for Better Decision-MakingAdapting to Change: Using PEST Analysis for Better Decision-Making
Adapting to Change: Using PEST Analysis for Better Decision-Making
 
Leveraging Gap Analysis for Continuous Improvement
Leveraging Gap Analysis for Continuous ImprovementLeveraging Gap Analysis for Continuous Improvement
Leveraging Gap Analysis for Continuous Improvement
 
Management 11th Edition - Chapter 11 - Adaptive Organizational Design
Management 11th Edition - Chapter 11 - Adaptive Organizational DesignManagement 11th Edition - Chapter 11 - Adaptive Organizational Design
Management 11th Edition - Chapter 11 - Adaptive Organizational Design
 
Flowcharting: The Three Common Types of Flowcharts
Flowcharting: The Three Common Types of FlowchartsFlowcharting: The Three Common Types of Flowcharts
Flowcharting: The Three Common Types of Flowcharts
 
Exploring Variable Relationships with Scatter Diagram Analysis
Exploring Variable Relationships with Scatter Diagram AnalysisExploring Variable Relationships with Scatter Diagram Analysis
Exploring Variable Relationships with Scatter Diagram Analysis
 
Mind Mapping: A Visual Approach to Organize Ideas and Thoughts
Mind Mapping: A Visual Approach to Organize Ideas and ThoughtsMind Mapping: A Visual Approach to Organize Ideas and Thoughts
Mind Mapping: A Visual Approach to Organize Ideas and Thoughts
 
How Technologies will change the relationship with Human Resources
How Technologies will change the relationship with Human ResourcesHow Technologies will change the relationship with Human Resources
How Technologies will change the relationship with Human Resources
 
The Final Activity in Project Management
The Final Activity in Project ManagementThe Final Activity in Project Management
The Final Activity in Project Management
 
BoSUSA23 | Chris Spiek & Justin Dickow | Autobooks Product & Engineering
BoSUSA23 | Chris Spiek & Justin Dickow | Autobooks Product & EngineeringBoSUSA23 | Chris Spiek & Justin Dickow | Autobooks Product & Engineering
BoSUSA23 | Chris Spiek & Justin Dickow | Autobooks Product & Engineering
 

Conflict management

  • 2. CONTENT • Conflict • Types Of Conflict • Conflict Outcome • Causes Of Conflict • Conflict Management • Effects of conflict on organization • 5 CONFLICT MANAGEMENT STYLES • IMPACT OF STYLES
  • 3. CONFLICT • A serious disagreement or argument between individuals or groups is known as conflict • Conflict is inevitable part of our daily and personal lives.
  • 4. TYPES OF CONFLICT • INTRAPERSONAL CONFLICTS: Those occurring within the person, involving decisions that an individual must make about personal goals, use of time, moral questions etc. • INTERPERSONAL CONFLICTS: They occur between two or more individuals. They can be fights, arguments or difference of opinions .
  • 6. CAUSES OF CONFLICTS • DIVERGENT GOALS • PERCEPTUAL DIFFERENCE • RESISTANCE TO CHANGE • POOR COMMUNICATION • PERSONALITY CLASHES
  • 7. CONFLICT MANAGEMENT • Conflict management is the process of limiting the negative aspects of conflict while increasing the positive aspects of conflict. • The aim of conflict management is to enhance learning and group outcomes, including effectiveness or performance in an organizational setting.
  • 8. Effects of conflict on organization Constructive Conflict Destructive conflict Stress Improve decision quality Staff turnover Encourage interest De motivation Stimulates creativity Non-productivity
  • 9. 5 CONFLICT MANAGEMENT STYLES • ACCOMMODATING : • AVOIDING • COLLABORATING • COMPETING • COMPROMISING
  • 10. IMPACT OF STYLES • Accommodation: Plus: Reduce conflict situation Minus: Does not fully engage participants. • Compromise: Plus: a)Shows good will b)Establish friendship Minus: a)No one gets what they want b)May feel deadend
  • 11. CONTINUE • Collaboration: Plus: Everyone wins Minus: Hard to achieve • Completion: Plus: a)The winner is clear b)Winners usually experience gains Minus: May cause worthy competitors to withdraw or leave the organization