This document discusses conflict management and resolution. It defines conflict and outlines various types of conflicts including interpersonal, leadership, interdependency-based, work style differences, cultural, personality clashes, task, and miscommunication conflicts. It lists potential root causes and symptoms of conflicts. The effects of unresolved conflicts in an organization are explained as decreased productivity, negativity, frustration, and employee turnover or violence. Methods for resolving conflicts are described as avoidance, shifting from reaction to response, compromise, and achieving win-win solutions. The document provides a conflict resolution matrix and suggests collaboration as the preferred approach.

1. Conflict Management.

2. What is conflict ?

3. Types of conflicts
• .

4. • Interpersonal conflict refers to a conflict between two
individuals.
• Leadership Conflict Dealing with different leadership
styles, may cause irritation and confusion.
• Interdependency-based Conflict Often times an
employee has to depend on someone else's co- operation,
input or output to get their job done.

5. • Work Style Differences
Everyone has a different style
of working to complete
assigned tasks.
• Cultural-based Culture is
defined as a set of values,
practices, traditions or beliefs
a group shares.
• Personality Clashes
Personality clashes at a workplace
are generally fueled by
perceptions about someone’s
actions, character or motives.

6. Task Conflict occurs when two
parties are unable to move
forward on a task due to
differing needs, organizational
policies, distribution of
resources, or means of
completing a task.
Miscommunication Conflict
A lack of communication can
lead to misunderstanding, which
in turn can lead to mistakes and
missed deadlines.

7. Root Causes of Conflicts
• Tone of Voice
• How we perceive things
• React quickly
• Cultural differences
• Difference in values
• Casual Attitude

8. Symptoms of conflict
Avoidance
 Absenteeism, hiding out, yessing the boss
 Self – centeredness
 Hiding behind the rules
Stress
ill health, Irregular productivity, low
satisfaction, irritability

9. Symptoms of conflict
Reactive
Flashes of anger, non cooperation
Stealing and destruction, counter organization,
strikes

10. The Effects of Conflict Within an
Organization
Negative Effects
• Decrease in Productivity
• Weak concentration
• Spread Negativity in the org.
• damage organization’s goodwill
• Employees become frustrated
• Employees Leave Organization
• Violence

11. The Effects of Conflict Within an
Organization
Video

12. How to solve conflicts
• Avoidance
Control emotions, Look the other way, run,
quit etc.
• Shift from reaction to respond
• Compromise
Submission- one partner give in to what
the other wants

13. The conflict is resolved in one
of the three ways
Lose-Lose
Win-Lose
Win-Win

14. Are you a Lion, Turtle, Zebra,
Chameleon or Dolphin ?

15. Avoid Dealing with Enemy

16. I have to win always

17. I am fine winning sometimes &
also loosing sometimes

18. Its really ok for me to loose

19. I prefer that we both win

20. Concern for other
Concern for
self
High
Low
Low High
Avoiding
Competition
Compromise
Accommodation
Collaboration

21. Suggestions on how we as a team
can be prepared to make use of
team work to solve problems and
conflicts so that we are productive.