Conflict management

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Conflict management

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  • controversy : a contentious speech act; a dispute where there is strong disagreementQuarrel: have a disagreement over something; "We quarreled over the question as to who discovered America"; "These two fellows are always scrapping over something"
  • تسبب الإحباط بسبب انعدام القرار
  • أعراض النزاع
  • اختلال علاقات العمل
  • ضعف عملية التحسين
  • ارتفاع روح العمل الجماعي
  • Unassertive and cooperativeغير ثابت او متعاونSacrifice own viewpoint in order to satisfy that of another = التضحية وجهة النظر الخاصة من أجل إرضاء أن آخر
  • حزما والتعاونيةمحاولة لايجاد حل عن طريق توافق
  • تقييم الصراعدون تدخل، ماذا سيحدث لأداء الفريق؟
  • المبادئ البناءة لحل النزاعات
  • عقلانيةالثقةالتأثير الغير قسريالنية الحسنة
  • النظر في العواقب
  • Conflict management

    1. 1. Conflict Management<br />
    2. 2. It's easy to get the players but Getting team to play together that's the hard part<br />“Casey Stengel”<br />Dillon "Casey" Stengel nicknamed "The Old Professor", was an American Major League Baseball outfielder and manager<br />
    3. 3. وربما أوجب استقصاؤنا النظر عدولاً عن المشهور والمتعارف ، فمن قَرَعَ سمعه خلافُ ما عهده فلا يبادرنا بالإنكار ، فذلك طيشٌ . فرُبَّ شَنِعٍ حَقٌّ ، ومألُوفٍ محمودٍ كاذبٌ . والحقُّ حقٌّ في نفسه ، لا لقول الناس له . ولنذكر قولهم: إذا تساوت الأذهانُ والهِمَمُ ، فمتأخِّر كُلِّ صناعةٍ ، خَيْرٌ مِن متقدمها .<br />ابن النفيس (607هـ/1213م، دمشق - 687هـ/1288 م)<br />
    4. 4. Conflict Management <br />Mind Map<br />
    5. 5. After this presentation we will be able to<br /> “or suppose” <br />
    6. 6. Define and diagnose team conflict<br />
    7. 7. Identify the outcomes of team conflict<br />
    8. 8. Describe productive uses of conflict behavior<br />
    9. 9. Explain constructive conflict resolution<br />
    10. 10. Apply principled negotiation techniques<br />
    11. 11. Describe the role of managed conflict<br />
    12. 12. What is Conflict?<br />
    13. 13. What is Conflict?<br />A fight or battle<br />A controversy or quarrel<br />Opposition between interests or principles (a conflict of interest; conflicting opinions)<br />Discord of action, feeling, or effect (conflicting emotions)<br />Interference of one event or activity with another (a conflict in schedule)<br />A mental struggle arising from opposing demands or impulses<br />A collision <br />
    14. 14. What is Conflict?<br />A fight or battle<br />A controversy or quarrel<br />Opposition between interests or principles (a conflict of interest; conflicting opinions)<br />Discord of action, feeling, or effect (conflicting emotions)<br />Interference of one event or activity with another (a conflict in schedule)<br />A mental struggle arising from opposing demands or impulses<br />A collision <br />
    15. 15. What is Conflict?<br />A fight or battle<br />A controversy or quarrel<br />Opposition between interests or principles (a conflict of interest; conflicting opinions)<br />Discord of action, feeling, or effect (conflicting emotions)<br />Interference of one event or activity with another (a conflict in schedule)<br />A mental struggle arising from opposing demands or impulses<br />A collision <br />
    16. 16. What is Conflict?<br />A fight or battle<br />A controversy or quarrel<br />Opposition between interests or principles (a conflict of interest; conflicting opinions)<br />Discord of action, feeling, or effect (conflicting emotions)<br />Interference of one event or activity with another (a conflict in schedule)<br />A mental struggle arising from opposing demands or impulses<br />A collision <br />
    17. 17. What is Conflict?<br />A fight or battle<br />A controversy or quarrel<br />Opposition between interests or principles (a conflict of interest; conflicting opinions)<br />Discord of action, feeling, or effect (conflicting emotions)<br />Interference of one event or activity with another (a conflict in schedule)<br />A mental struggle arising from opposing demands or impulses<br />A collision <br />
    18. 18. What is Conflict?<br />A fight or battle<br />A controversy or quarrel<br />Opposition between interests or principles (a conflict of interest; conflicting opinions)<br />Discord of action, feeling, or effect (conflicting emotions)<br />Interference of one event or activity with another (a conflict in schedule)<br />A mental struggle arising from opposing demands or impulses<br />A collision <br />
    19. 19. What is Conflict?<br />A fight or battle<br />A controversy or quarrel<br />Opposition between interests or principles (a conflict of interest; conflicting opinions)<br />Discord of action, feeling, or effect (conflicting emotions)<br />Interference of one event or activity with another (a conflict in schedule)<br />A mental struggle arising from opposing demands or impulses<br />A collision<br />
    20. 20. Causes of Conflict<br />
    21. 21. Causes of Conflict<br />Different values, goals and methods <br />The tasking seems Impossible<br />Issues of group control<br />Communication<br />Problems<br />Functional loyalties<br />Personality<br />characteristics<br />Status-seeking rather than team focus<br />Frustration caused by lack of resolution<br />
    22. 22. Causes of Conflict<br />Different values, goals and methods <br />The tasking seems Impossible<br />Issues of group control<br />Communication<br />Problems<br />Functional loyalties<br />Personality<br />characteristics<br />Status-seeking rather than team focus<br />Frustration caused by lack of resolution<br />
    23. 23. Causes of Conflict<br />Different values, goals and methods <br />The tasking seems Impossible<br />Issues of group control<br />Communication<br />Problems<br />Functional loyalties<br />Personality<br />characteristics<br />Status-seeking rather than team focus<br />Frustration caused by lack of resolution<br />
    24. 24. Causes of Conflict<br />Different values, goals and methods <br />The tasking seems Impossible<br />Issues of group control<br />Communication<br />Problems<br />Functional loyalties<br />Personality<br />characteristics<br />Status-seeking rather than team focus<br />Frustration caused by lack of resolution<br />
    25. 25. Causes of Conflict<br />Different values, goals and methods <br />The tasking seems Impossible<br />Issues of group control<br />Communication<br />Problems<br />Functional loyalties<br />Personality & characteristics<br />Status-seeking rather than team focus<br />Frustration caused by lack of resolution<br />
    26. 26. Causes of Conflict<br />Different values, goals and methods <br />The tasking seems Impossible<br />Issues of group control<br />Communication<br />Problems<br />Functional loyalties<br />Personality & characteristics<br />Status-seeking rather than team focus<br />Frustration caused by lack of resolution<br />
    27. 27. Causes of Conflict<br />Different values, goals and methods <br />The tasking seems Impossible<br />Issues of group control<br />Communication<br />Problems<br />Functional loyalties<br />Personality & characteristics<br />Status-seeking rather than team focus<br />Frustration caused by lack of resolution<br />
    28. 28. Causes of Conflict<br />Different values, goals and methods <br />The tasking seems Impossible<br />Issues of group control<br />Communication<br />Problems<br />Functional loyalties<br />Personality & characteristics<br />Status-seeking rather than team focus<br />Frustration caused by lack of resolution<br />
    29. 29. Causes of Conflict<br />Different values, goals and methods <br />The tasking seems Impossible<br />Issues of group control<br />Communication<br />Problems<br />Functional loyalties<br />Personality & characteristics<br />Status-seeking rather than team focus<br />Frustration caused by lack of resolution<br />
    30. 30. Symptoms of Conflict<br />
    31. 31. Symptoms of Conflict<br />Members are impatient.<br />Ideas are attacked before they are Completely expressed.<br />Members take sides.<br />Comments are made with emotion.<br />Anger and dislike are expressed<br />
    32. 32. Symptoms of Conflict<br />Members are impatient.<br />Ideas are attacked before they are Completely expressed.<br />Members take sides.<br />Comments are made with emotion.<br />Anger and dislike are expressed<br />
    33. 33. Symptoms of Conflict<br />Members are impatient.<br />Ideas are attacked before they are Completely expressed.<br />Members take sides.<br />Comments are made with emotion.<br />Anger and dislike are expressed<br />
    34. 34. Symptoms of Conflict<br />Members are impatient.<br />Ideas are attacked before they are Completely expressed.<br />Members take sides.<br />Comments are made with emotion.<br />Anger and dislike are expressed<br />
    35. 35. Symptoms of Conflict<br />Members are impatient.<br />Ideas are attacked before they are Completely expressed.<br />Members take sides.<br />Comments are made with emotion.<br />Anger and dislike are expressed<br />
    36. 36. Positive Outcomes of Conflict<br />
    37. 37. Positive Outcomes of Conflict<br />Increases energy and creativity<br />Clarifies ideas<br />Increases understanding<br />Improves ground rules<br />
    38. 38. Positive Outcomes of Conflict<br />Increases energy and creativity<br />Clarifies ideas<br />Increases understanding<br />Improves ground rules<br />
    39. 39. Positive Outcomes of Conflict<br />Increases energy and creativity<br />Clarifies ideas<br />Increases understanding<br />Improves ground rules<br />
    40. 40. Positive Outcomes of Conflict<br />Increases energy and creativity<br />Clarifies ideas<br />Increases understanding<br />Improves ground rules<br />
    41. 41. Negative Outcomes of Conflict<br />
    42. 42. Negative Outcomes of Conflict<br />Decreased productivity<br /> Lack of communication<br />Negative emotions about teamwork<br /> Poor decision making<br />Dysfunctional working relationships<br />Impaired process improvement<br />
    43. 43. Negative Outcomes of Conflict<br />Decreased productivity<br /> Lack of communication<br />Negative emotions about teamwork<br /> Poor decision making<br />Dysfunctional working relationships<br />Impaired process improvement<br />
    44. 44. Negative Outcomes of Conflict<br />Decreased productivity<br /> Lack of communication<br />Negative emotions about teamwork<br /> Poor decision making<br />Dysfunctional working relationships<br />Impaired process improvement<br />
    45. 45. Negative Outcomes of Conflict<br />Decreased productivity<br /> Lack of communication<br /> Negative emotions about teamwork<br />Poor decision making<br />Dysfunctional working relationships<br />Impaired process improvement<br />
    46. 46. Negative Outcomes of Conflict<br />Decreased productivity<br /> Lack of communication<br /> Negative emotions about teamwork<br /> Poor decision making<br />Dysfunctional* working relationships<br />Impaired process improvement<br />* Dysfunctional : incorrectly <br />
    47. 47. Negative Outcomes of Conflict<br />Decreased productivity<br /> Lack of communication<br /> Negative emotions about teamwork<br /> Poor decision making<br />Dysfunctional working relationships<br />Impaired* process improvement<br />*Impaired: hardly move<br />
    48. 48. Conflict Identification<br />
    49. 49. Conflict Identification<br />Productive<br />Team reaches decisions<br />Cooperative climate<br />Disagreement is a common problem<br />Commitment to team goals<br />High esprit de corps<br />Disagreement on issues only<br />Members listen<br />
    50. 50. Conflict Identification<br />Productive<br />Team reaches decisions<br />Cooperative climate<br />Disagreement is a common problem<br />Commitment to team goals<br />High esprit de corps<br />Disagreement on issues only<br />Members listen<br />
    51. 51. Conflict Identification<br />Productive<br />Team reaches decisions<br />Cooperative climate<br />Disagreement is a common problem<br />Commitment to team goals<br />High esprit de corps<br />Disagreement on issues only<br />Members listen<br />
    52. 52. Conflict Identification<br />Productive<br />Team reaches decisions<br />Cooperative climate<br />Disagreement is a common problem<br />Commitment to team goals<br />High esprit de corps<br />Disagreement on issues only<br />Members listen<br />
    53. 53. Conflict Identification<br />Productive<br />Team reaches decisions<br />Cooperative climate<br />Disagreement is a common problem<br />Commitment to team goals<br />High esprit de corps<br />Disagreement on issues only<br />Members listen<br />
    54. 54. Conflict Identification<br />Productive<br />Team reaches decisions<br />Cooperative climate<br />Disagreement is a common problem<br />Commitment to team goals<br />High esprit de corps<br />Disagreement on issues only<br />Members listen<br />
    55. 55. Conflict Identification<br />Productive<br />Team reaches decisions<br />Cooperative climate<br />Disagreement is a common problem<br />Commitment to team goals<br />High esprit de corps<br />Disagreement on issues only<br />Members listen<br />
    56. 56. Conflict Identification<br />Unproductive<br />Team is deadlocked<br />Competitive climate<br />Disagreement is win-lose<br />Commitment to individual goals<br />No esprit de corps<br />Members see own views<br />Personal attacks<br />
    57. 57. Conflict Identification<br />Unproductive<br />Team is deadlocked<br />Competitive climate<br />Disagreement is win-lose<br />Commitment to individual goals<br />No esprit de corps<br />Members see own views<br />Personal attacks<br />
    58. 58. Conflict Identification<br />Unproductive<br />Team is deadlocked<br />Competitive climate<br />Disagreement is win-lose<br />Commitment to individual goals<br />No esprit de corps<br />Members see own views<br />Personal attacks<br />
    59. 59. Conflict Identification<br />Unproductive<br />Team is deadlocked<br />Competitive climate<br />Disagreement is win-lose<br />Commitment to individual goals<br />No esprit de corps<br />Members see own views<br />Personal attacks<br />
    60. 60. Conflict Identification<br />Unproductive<br />Team is deadlocked<br />Competitive climate<br />Disagreement is win-lose<br />Commitment to individual goals<br />No esprit de corps<br />Members see own views<br />Personal attacks<br />
    61. 61. Conflict Identification<br />Unproductive<br />Team is deadlocked<br />Competitive climate<br />Disagreement is win-lose<br />Commitment to individual goals<br />No esprit de corps<br />Members see own views<br />Personal attacks<br />
    62. 62. Conflict Identification<br />Unproductive<br />Team is deadlocked<br />Competitive climate<br />Disagreement is win-lose<br />Commitment to individual goals<br />No esprit de corps<br />Members see own views<br />Personal attacks<br />
    63. 63. Basic Types of Conflict<br />
    64. 64. Basic Types of Conflict<br />Within the individual<br />Between individuals<br />Between an individual and the team<br />Between factions<br />No esprit de corps<br />Members see own views<br />Personal attacks<br />
    65. 65. Basic Types of Conflict<br />Within the individual<br />Between individuals<br />Between an individual and the team<br />Between factions<br />No esprit de corps<br />Members see own views<br />Personal attacks<br />
    66. 66. Basic Types of Conflict<br />Within the individual<br />Between individuals<br />Between an individual and the team<br />Between factions<br />No esprit de corps<br />Members see own views<br />Personal attacks<br />
    67. 67. Basic Types of Conflict<br />Within the individual<br />Between individuals<br />Between an individual and the team<br />Between factions<br />No esprit de corps<br />Members see own views<br />Personal attacks<br />
    68. 68. Basic Types of Conflict<br />Within the individual<br />Between individuals<br />Between an individual and the team<br />Between factions<br />No esprit de corps<br />Members see own views<br />Personal attacks<br />
    69. 69. Basic Types of Conflict<br />Within the individual<br />Between individuals<br />Between an individual and the team<br />Between factions<br />No esprit de corps<br />Members see own views<br />Personal attacks<br />
    70. 70. Basic Types of Conflict<br />Within the individual<br />Between individuals<br />Between an individual and the team<br />Between factions<br />No esprit de corps<br />Members see own views<br />Personal attacks<br />
    71. 71. Conflict Behavior<br />
    72. 72. Conflict Behavior<br />Conflict Behavior "Competing"<br />I win, you lose (competition—A)<br />- Assertive and uncooperative<br />- Pursue own concerns at others' expense<br />- Power oriented; trying to win<br />
    73. 73. Conflict Behavior<br />Conflict Behavior "Avoiding = wait/See ”<br />- Unassertive and uncooperative<br />- Will not address the conflict<br />- Withdrawal<br />
    74. 74. Conflict Behavior<br />Conflict Behavior “Accommodating* = Lose/Win "<br />I lose or give in (accommodate — B)<br />- Unassertive and cooperative<br />- Opposite of competing<br />- Sacrifice own viewpoint in order to satisfy that of another<br />* Accommodating : helpful in bringing about a harmonious adaptation (استيعابي)<br />
    75. 75. Conflict Behavior<br />Conflict Behavior "Compromising = Lose/win"<br />We both get something (compromise — C)<br />- The median between assertiveness<br />- And cooperativeness<br />- Finds a mutually acceptable solution<br />- That will partially satisfy all parties<br />
    76. 76. Conflict Behavior<br />Conflict Behavior "Collaborating=win/win”<br />We both “win”(collaborate—D)<br />- Assertive and cooperative<br />- Opposite of avoiding<br />- An attempt to find a solution by Consensus<br />
    77. 77. Conflict Assessment<br />How does each team member define the issue?<br />How do the parties pursue their objectives?<br />Is each individual aware of the effect of his or her behavior on the other?<br />Without intervention, what will happen to the team's performance?<br />What is the win-win outcome?<br />
    78. 78. Constructive Conflict Resolution Principles<br />
    79. 79. Constructive Conflict Resolution Principles<br />- Rationality<br />- Understanding<br />- Communication<br />- Reliability<br />- Noncoerciveinfluence<br />- Acceptance<br />- Goodwill<br />
    80. 80. The Contract Negotiator’s Competencies Model<br />
    81. 81. The Contract Negotiator’s Competencies Model<br />Contract negotiations “Essential Elements”<br />
    82. 82. Final Pointers<br />- Maintain an open atmosphere<br />- Keep conflict resolution inside the team<br />- Examine past conflict behaviors<br />- Consider the consequences<br />
    83. 83.
    84. 84. Conclusion <br />Define and diagnose team conflict<br />Identify the outcomes of team conflict<br />Describe productive uses of conflict behavior<br />Explain constructive conflict resolution<br />Apply principled negotiation techniques<br />Describe the role of managed conflict<br />

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