its my seminar presentation on conflict management.i am piyush sharma,student of one of the best institute of vidarbha DAIMSR nagpur..

1. SEMINAR
ON CONFLICT
MANAGEMENT TECHNIQUE
BY: PIYUSH
SHARMA

2. MEANING OF CONFLICT
According to JOE KELLY, “CONFLICT is
defined as opposition or dispute between
persons, groups or ideas”.

3. Nature of Conflict
Conflict is natural occurrence in
everyday life, we should not
avoid conflict
• Conflicts are Natural
• Conflict is Multidimensional
• Conflict is Universal
• Conflict involves Disagreement

4. Types of Conflict
• Substantive Conflicts – disagreement over
goals,resources,rewards,policies,
procedures and job assignments.
• Emotional Conflicts – results from feelings
of anger, distrust, dislike ,fear as well as
relationship problem

5. Levels of Conflict
Conflicts can be at
• Intra-personal level (conflict within the
individual)
• Inter-personal level (individual to individual
conflict.
• Intra-group level.
• Inter-group level.
• Intra-organizational level.
• Inter-organizational level.

6. Main sources of conflict
• Misunderstandings
• Personality clashes
• Competition for resources
• Authority issues
• Lack of co-operation
• Differences of opinion
• Low performance
• Values or goal differences

7. Effects of conflict

8. Positive
Effects of
Conflict

9. increased
creativity

10. It forces people to clarify
their views

11. It can produce
constructive
social change

12. It gives people the opportunity
to test their capacities

13. •development of group and
organization cohesion

14. •Negative
Effects of
Conflict

15. Violence

16. breakdown of relationships

17. A breakdown of
collaborative ventures
(Fragmentation)

18. Lack of new ideas

19. 5 ways to manage conflict
• Avoidance
• Competition/Forcing (A)
• Accommodation (B)
• Compromise (C)
• Collaboration (D)
I wIn, you lose (competItIon—A)
I lose or gIve In (AccommodAte—B)
we Both get somethIng (compromIse—c)
we Both “wIn”(collABorAte—d)
A B c d

23. thAnK you