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Conflict Management
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Conflict styles and management

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Conflict management

  1. 1. CONFLICT MANAGEMENT
  2. 2. Types of Conflict <ul><li>Within an individual </li></ul><ul><li>Between two individuals </li></ul><ul><li>Within a team of individuals </li></ul><ul><li>Between two or more teams within an organization </li></ul>
  3. 3. INTRA-PERSONAL CONFLICT A Conflict from Frustration Need Drive Goal Frustration (deficiency) (Deficiency with Direction) Barrier Overt Covert (Reduction of Drives and fulfils deficiency)
  4. 4. WAC’em method <ul><li>W hat’s bothering you? </li></ul>A - What do you want to Ask the person to do? C heck in to see if what you’ve asked for can happen
  5. 5. CONFLICT OUTCOMES I WANT YOU TO WIN LOSE WIN LOSE I WANT TO WIN-WIN WIN-LOSE LOSE-WIN LOSE-LOSE
  6. 6. <ul><li>Conflict - to fight; battle; contend; to be in opposition </li></ul><ul><li>Using an anagram write words you associate with conflict </li></ul>C - O - N - F - L - I - C - T -
  7. 7. Breaking the Conflict Loop <ul><li>Let’s review the elements to break a negative conflict loop (write this down) </li></ul>Be Aware Be Able to Support Be Willing Be Open to Learn If we want to break the Negative conflict loop, we must be able to: BE AWARE : of the patterns we are in and The fact that our personal responses to conflict can change, and probably should BE WILLING to change our behavior, to try new ways of dealing with conflict BE OPEN TO LEARN new skills that will help us respond to a new way when conflict occurs BE ABLE TO SUPPORT others who are trying to make the same changes we are trying to make
  8. 8. Types of Conflict <ul><li>Within an individual </li></ul><ul><li>Between two individuals </li></ul><ul><li>Within a team of individuals </li></ul><ul><li>Between two or more teams within an organization </li></ul>
  9. 9. Types of Conflicts <ul><li>Intra – within </li></ul><ul><li>Inter – between </li></ul><ul><li>Intrapersonal conflicts - those occurring within the person, involving decisions that an individual must make about personal goals, use of time, moral questions, etc. (someone who feels bad because he knows he should get out and watch TV has an intrapersonal conflict) </li></ul>
  10. 10. CAN BE MANAGED THROUGH <ul><li>SELF-ANALYSIS </li></ul><ul><li>DIAGNOSIS OF THE SITUATION </li></ul><ul><li>ACTIONS: </li></ul><ul><li>VALUS OF THE ORGANISATION </li></ul><ul><li>ROLE ANALYSIS </li></ul><ul><li>POLITICAL SKILLS </li></ul>
  11. 11. Types of Conflicts <ul><li>Intra – within </li></ul><ul><li>Inter – between </li></ul><ul><li>Intrapersonal conflicts - </li></ul><ul><li>Interpersonal conflicts - These are more visible to outsiders. They occur between two or more individuals. They can be fights, arguments, or differences of opinion. (Sandra wants to use the car to go to her after-school job but her mother plans to use the car to go grocery shopping. These two are having an interpersonal conflict because their needs conflict.) </li></ul>
  12. 12. DEFENSE MECHANISM <ul><li>Aggression </li></ul><ul><li>Displacement </li></ul><ul><li>Compensation </li></ul><ul><li>Identification </li></ul><ul><li>Withdrawal </li></ul><ul><li>Fixation </li></ul><ul><li>Compromise </li></ul>
  13. 13. Power Networks <ul><li>Equal Vs. Equal (Win-lose) </li></ul><ul><li>High Vs. Low </li></ul><ul><li>High Vs. Middle Vs. Low </li></ul>
  14. 14. Types of Conflicts <ul><li>Intra – within </li></ul><ul><li>Inter – between </li></ul><ul><li>Intrapersonal conflicts </li></ul><ul><li>Interpersonal conflicts </li></ul><ul><li>Intra-group conflicts - these conflicts occur between individual members of the same group (team, family.) A school facility that is divided over whether students should be allowed to leave at lunchtime is experiencing an intra-group conflict. </li></ul>
  15. 15. Types of Conflicts <ul><li>Intra – within </li></ul><ul><li>Inter – between </li></ul><ul><li>Intrapersonal conflicts </li></ul><ul><li>Interpersonal conflicts </li></ul><ul><li>Intra-group conflicts </li></ul><ul><li>Intergroup conflicts - these occur between groups, regardless of the size of the groups (classes, teams, nations). A conflict between two gangs, each representing a different neighborhood, would be an example of an intergroup conflict. </li></ul>
  16. 16. <ul><ul><ul><li>Identify which type of conflict each statement describes. </li></ul></ul></ul><ul><ul><ul><li>Inter personal Intra personal Inter group Intra- group </li></ul></ul></ul><ul><ul><ul><ul><ul><li>a. _____________Occurs between two individuals with equal power </li></ul></ul></ul></ul></ul><ul><ul><ul><ul><ul><li>b. _____________Occurs between groups. Regardless of the group’s size </li></ul></ul></ul></ul></ul><ul><ul><ul><ul><ul><li>c. _____________ Occurs within the individual </li></ul></ul></ul></ul></ul><ul><ul><ul><ul><ul><li>d. _____________ Occurs between individual members of the same group </li></ul></ul></ul></ul></ul><ul><ul><ul><ul><ul><li>e. _____________ The chicks and hens fight over the last inch of shade in the yard </li></ul></ul></ul></ul></ul><ul><ul><ul><ul><ul><li>f. _____________ Joseph and his brother disagree over the referee’s call </li></ul></ul></ul></ul></ul>
  17. 17. Human Relations Conflict <ul><li>The Causes of Conflict </li></ul><ul><ul><li>Resources </li></ul></ul><ul><ul><li>Psychological Needs * add the world emotional </li></ul></ul><ul><ul><li>Values </li></ul></ul><ul><li>Your oldest sister moves away from home, her room becomes available. You and your twin brother have shared a room your entire lives, and you want to move into your sister’s room, but your mom wants to use the space for her sewing room </li></ul><ul><ul><li>What causes this conflict? </li></ul></ul><ul><ul><li>Is this type easier to solve than others? Why? </li></ul></ul><ul><ul><li>What type(s) do you think are the most difficult to resolve? </li></ul></ul>
  18. 18. <ul><ul><ul><li>Match the cause to the conflict </li></ul></ul></ul><ul><ul><ul><ul><li>Psychological Needs (P) Resources ( R) Values (V) </li></ul></ul></ul></ul><ul><ul><ul><ul><ul><li>a. ________ Workers fight to keep the farm upon which they work </li></ul></ul></ul></ul></ul><ul><ul><ul><ul><ul><li>b. ________ Catholics and Protestants fight in the streets of Belfast </li></ul></ul></ul></ul></ul><ul><ul><ul><ul><ul><li>c. ________ Iraq attacks Kuwait for Kuwait’s huge oil reserves </li></ul></ul></ul></ul></ul><ul><ul><ul><ul><ul><li>d. ________ When her older sister goes off to college, Judith wants the bigger bedroom </li></ul></ul></ul></ul></ul><ul><ul><ul><ul><ul><li>e. ________ The people of Washington want the Redskins to win in order to show how great their city is </li></ul></ul></ul></ul></ul>
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Conflict styles and management

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