1. :E-mail shradha1mundhra@gmail.com :Phone +91 8128348259
:Address C/205, Astha Antaram, Chandlodia Ahmedabad, Gujarat., India
Citigroup Global Services Ltd. September 2006 — August 2008
TATA Consultancy Services Ltd. October 2008 — November 2009
The Bhawanipore Education Society
College
January 2011 — August 2011
Shradha Doshi
Objective
Self-starter with the ability to analyze business operations and recommend strategies to improve performance. Maintain
professionalism at all times and use discretion when handling confidential data. Competent “people person” with an
ability to work with people from different cultures. An unwavering commitment to customer service, with the ability to
build productive relationships, resolves complex issues.
Strategic-relationship/partnership-building skills -– listen attentively, solve problems creatively, and use tact and
diplomacy to find common ground and achieve win-win outcomes.
Work experience
Collection Executive
Day-to-day collections operations for credit card.
Monitor the accounts receivables, provide management with status reports.
Prepare timely resolution report for the allocation.
Resolve queries & grievances of customers regarding credit card.
Payment research (payment allocation, lost checks, payments in transit.
Monthly reconciliation of the resolution report.
Analyze delinquent accounts and prepare report for the same.
Maintain bad debt and bad debt recovery records.
Collection Specialist
Day-to-day collections operations for credit card.
Monitor the accounts receivables, provide management with status reports.
Prepare timely resolution report for the allocation.
Resolve queries & grievances of customers regarding credit card.
Payment research (payment allocation, lost checks, payments in transit.
Monthly reconciliation of the resolution report.
Analyze delinquent accounts and prepare report for the same.
Maintain bad debt and bad debt recovery records.
Admin. Executive
Serves as the liaison between an administrator and students, staff, faculty,
community organizations, governmental agencies, contractors, vendors and others by
providing information and assistance regarding various College programs,
schedules, procedures and requirements and resolving administrative problems (E)
• Receives and screens visitors and telephone calls (E)
Shradha Doshi 1

2. NEESA Security Solutions Pvt.
Ltd./Technodot Eng. Pvt. Ltd. (Venture of
NEESA Group)
February 2012 — November 2013
• Screens requests and schedules appointments with students, staff, faculty and others (E)
• Receives complaints and concerns from faculty, staff, students and others and
responds appropriately in accordance with College policy (E)
• Performs a variety of administrative support duties such as coordinating the
administrative details of programs such as planning, scheduling the use of College
vehicles, receiving and directing requests for building maintenance, and attending
meetings and preparing minutes of confidential negotiating sessions (E)
• Prepares and processes a variety of purchase orders and similar documents (E)
• Reviews and verifies a variety of transactions, payments and other data (E)
• Monitors budget allocations and expenditures, maintains financial and statistical
records and prepares financial reports (E)
• Assists in developing program budgets (E)
• Researches and compiles a variety of informational materials from sources both
inside and outside the office, including material for submission to the Governing
Board (E)
• Drafts, types, or word processes, edits and prepares agenda items for the Governing
Board (E)
• Assists in the selection of support staff or student assistants (E)
• May direct the work of assigned staff on a project or day-to-day basis (E)
• Provides work instruction as required (E)
• Opens and sorts mail, attaches pertinent back-up materials and prepares responses (E)
• Types or word processes drafts and a wide variety of finished documents including
instructional and administrative materials from stenographic notes, electronic
dictation, brief instructions or prior materials
EA to VP & Sr. Coordinator & Business Development
Assisting MD in day to day work
Manage all incoming & outgoing correspondence
Interact & coordinate with employees on various matters
Preparing various kinds of Reports
Planning, organizing & managing events
Arranging Itinerary
Assisting the MD by managing and following up with multiple projects simultaneously, conducting surveys and
Writing reports, managing all internal and external communication, managing the daily schedule and maintaining
all
Important databases and files, reply to all Emails
Planning, organizing and managing events on the MD's behalf, and booking meetings as and when required.
Preparing papers and presentations for meetings and preparing the minutes of the meetings.
Assisting in the general administrative functions, like, updating official websites and preparing the newsletters.
Attending events and meetings as the principals representative.
Independently can handle Business Correspondence
Handling Public Relation Work, Create Creative Website and Extensive use of
Digital Medium & Social Site
Handling Social Media in creative ways.
Reporting directly to the Managing Director, the Executive Assistant provides executive support in a one-on-one
working relations hip.
The Executive Assistant serves as the primary point of contact for internal and external constituencies on all
matters pertaining to the Office of the Managing Director.
The Executive Assistant also serves as a liaison to the board of directors and senior management teams;
organizes and coordinates executive outreach and external relations efforts; and oversees special projects.
The Executive Assistant must be creative and enjoy working within a small, entrepreneurial environment that is
mission-driven, results-driven and community oriented.
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3. The ideal individual will have the ability to exercise good judgment in a variety of situations, with strong written
and verbal communication, administrative, and organizational skills, and the ability to maintain a realistic balance
among multiple works. The Executive Assistant must be able to work under pressure at times to handle a wide
variety of activities and confidential matters with discretion.
All secretarial functions - Letter drafting, self-correspondence, meeting arrangements, coordination, travel
arrangements etc.
Manage the correspondence and communication - includes proper documentation, filing and retrieval of data.
Attending and screening the phone calls
To prepare letters - In order to ensure timely and accurate flow of the information and clear communication
Organize and Coordinate appointments, meetings & maintain daily log
Plan/ Manage engagements and ensure observance of appropriate protocol of leaders and eminent personalities
Maintain good relations with the key contacts with various external and internal Business Associates of the Group
Manage all travel arrangements effectively
Providing functional and administrative support to the Partner
Qualifications
B. Com Graduate (CPA) from the Bhawanipore Educational Society College
Diploma in Fashion Designing from IFTA - NIFT Concern
Interests
Music, Reading, etc.
References
Available upon request .
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