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Marilize Roux
Marilizeroux02@gmail.com - 1 East Village, Leander Street, Olympus, Pretoria - 0827271888
I am a dedicated, organized and methodical individual. I have good interpersonal skills, am an excellent
team worker and am keen and very willing to learn and develop new skills. I am reliable and dependable
an often seek new responsibilities within a wide range of employment areas. I have an active and
dynamic approach to work and getting things done. I am determined and decisive, I identify and develop
opportunities.
Personal Information:
Date of birth: 02 November 1976
ID Number: 761102 0059 082
Marital Status: Married
Dependents: None
Home Language: Afrikaans, but fluent in English
Drivers license: Code 08
Health Status: Excellent
Key Skills and Abilities:
 Great at interpersonal communications, effective coordinator, excellent verbal and written
communications skills.
 Enthusiastic team player.
 Able to work under pressure and meet targets deadlines.
 Reliable and Loyal.
 Good punctuality and attendance record.
 Computer literate (Office - Word, Excel, Access and Outlook).
 Problem solving skills.
 Tolerant, helpful and friendly.
 Able to work in busy office environment that often demand high levels of concentration, while
coping with frequent interruptions.
 Able to respond effectively to changing priorities.
 Superb organization skills.
 Conscientious when serving customers.
 Creative when solving problems
 Flexible and quick learner yet disciplined and detail oriented.
 Computer proficient + experienced with relevant technology and software.
Marilize Roux
Marilizeroux02@gmail.com - 1 East Village, Leander Street, Olympus, Pretoria - 0827271888
 Pleasant and presentable appearance, phone demeanor and strong customer-oriented
communications skills.
 Upbeat personality.
 Leadership abilities.
 Creative, insightful and innovative.
 Analytical.
Education:
School Name: Langenhoven High School (Riversdale – Cape Province).
Highest Standard Past: Standard 10 (1995)
College Name: Stellenbosch College (Now Boland College)
Course Name: Public Relations (Did not complete course due to personal reasons).
Experience:
Dr. PW du Toit – Riversdale
Receptionist and Assistant (1997 – 2000)
 Perform mouth mirror inspection of the oral cavity.
 Chart existing restorations or conditions.
 Phone in prescriptions at the direction of the dentist.
 Receive and prepare patients for treatment, including seating, positioning chair, and placing
napkin.
 Complete laboratory authorization forms.
 Place and remove retraction cord.
 Perform routine maintenance of dental equipment.
 Apply effective communication techniques with a variety of patients.
 Transfer dental instruments.
 Place amalgam for condensation by the dentist.
 Demonstrate knowledge of ethics/ jurisprudence/patient confidentiality.
 Identify features of rotary instruments.
 Apply topical fluoride.
 Mix dental materials.
 Expose radiographs.
 Evaluate radiographs for diagnostic quality.
 Provide patient preventive education and oral hygiene instruction.
 Perform sterilization and disinfection procedures.
 Provide pre- and post-operative instructions.
 Place and remove dental dam.
 Maintain field of operation during dental procedures through the use of retraction, suction,
irrigation, drying, placing and removing cotton rolls, etc.
 Carve amalgams.
 Process dental radiographs.
 Mount and label dental radiographs.
 Apply topical anesthetic to the injection site.
Marilize Roux
Marilizeroux02@gmail.com - 1 East Village, Leander Street, Olympus, Pretoria - 0827271888
 Demonstrate understanding of the Centers for Disease Control and Prevention Guidelines.
 Maintain emergency kit.
 Recognize basic medical emergencies.
 Recognize basic dental emergencies.
 Respond to basic medical emergencies.
 Respond to basic dental emergencies.
Curios for Africa – Dorp Street Stellenbosch
Secretary and bookkeeper (2000 – 2002)
 Answer telephone calls and give information to callers, take messages and transfer calls to
appropriate individuals.
 Greet visitors and handled inquiries or direct them to appropriate individuals.
 Type reports and correspondence.
 Operate office equipment such as fax machines, copiers and phone systems.
 Initiate orders for suppliers, materials, equipment and services.
 Receive supplies, materials and equipment ordered.
 Make ledger entries, debit and credit and forward accounting information.
 Balance budget ledger and print out sheets.
 Keep financial records and books.
 Performs other duties as assigned.
Phakama Funeral Society – Lynnwood Pretoria
Secretary, Administrator, Administration Manager, Quality Control Manager, IT Coordinator and Financial
Officer (2003 – 2015)
Secretary (2002 – 2003)
 Attending meetings, taking minutes and keeping notes.
 Liaising with staff in other departments and with external contacts.
 Sorting and distributing incoming post and organizing and sending outgoing post.
 Liaising with colleagues and external contacts to book travel and accommodation.
 Organizing and storing paperwork, documents and computer-based information.
 Photocopying and printing various documents, sometimes on behalf of other colleagues.
 Arranging both in-house and external events.
 Answer telephones and give information to callers, take messages or transfer to appropriate
individuals.
 Greet visitors and caller and handled inquiries or direct them to the appropriate individual.
 Type reports and correspondence.
 Initiate orders for suppliers, materials, equipment and services.
 Perform duties as assigned.
Marilize Roux
Marilizeroux02@gmail.com - 1 East Village, Leander Street, Olympus, Pretoria - 0827271888
 Organized meeting and appointments.
Administrator (2003 – 2005)
 Use content to maintain and update the Adsol database, our internal system.
 Sort and distribute incoming mail to areas and staff within the organization and dispatch outgoing
mail.
 Create business letters, reports or office memos using office and Adsol our internal system.
 Answer telephone enquiries from customers, attend to visitors and assist other staff in the
organization with their enquiries.
 Operate a range of office machines such as photocopiers, computers and faxes.
 File papers and documents.
 Attend meetings take minutes and keep notes.
 Liaise with staff in other departments and with external clients.
 Keep database up to date.
 Liaise with underwriters and clients.
 Use a variety of software packages, such as Microsoft Word, Excel, PowerPoint, Access and
Outlook to produce correspondence and documents and main presentations, records,
spreadsheets and database.
 Perform other duties as assigned.
Admin Manager (2005 – 2007)
 Maintains administrative staff by recruiting, selecting, orienting, and training employees;
maintaining a safe and secure work environment; developing personal growth opportunities.
 Accomplishes staff results by communicating job expectations; planning, monitoring, and
appraising job results; coaching, counseling, and disciplining employees; initiating, coordinating,
and enforcing systems, policies, and procedures.
 Provides supplies by identifying needs for reception, switchboard, and kitchen; establishing
policies, procedures, and work schedules.
 Provides communication systems by identifying needs; evaluating options; maintaining
equipment; approving invoices.
 Purchases printed materials and forms by obtaining requirements; negotiating price, quality, and
delivery; approving invoices.
 Completes special projects by organizing and coordinating information and requirements;
planning, arranging, and meeting schedules; monitoring results.
 Provides historical reference by developing and utilizing filing and retrieval systems.
 Improves program and service quality by devising new applications; updating procedures;
evaluating system results with users.
 Maintains continuity among corporate, division, and local work teams by documenting and
communicating actions, irregularities, and continuing needs.
 Contributes to team effort by accomplishing related results as needed
Marilize Roux
Marilizeroux02@gmail.com - 1 East Village, Leander Street, Olympus, Pretoria - 0827271888
 Use internal systems and database for managing reports.
 Provide specialized support to other departments and managers.
 Plan, organize and provide leadership and control all administrative functions.
 Render a service to other functions within the organization.
 Meet with other managers of management and plan for future.
 Delegate work and workload planning.
 Liaise with members of senior management team.
 Keep personal records.
 Organize the recruitment and training of new staff.
 Chair meetings.
 Deal with complex queries and complaints on the telephone, by email and in person.
 Discuss problems with staff.
 Meet with senior management to review office performance.
Quality Control Manager and IT Coordinator (2008 – 2009)
 Help with database design and development.
 Manage database access.
 Design maintenance procedures and putting them into operation.
 Ensure the database meet user requirements.
 Liaise with programmers, applications/operational staff, IT project manager and other technical
staff.
 Define objectives through consultation with staff at all levels.
 Write reports, documentation and operating manuals.
 Test and modify databases to ensure that they operate reliably.
 Analyze data
 Provide user training, support and feedback and arrange travel.
 Ensure that the product or service meets client’s required criteria.
 Create and follow goals to achieve high standards.
 Reassure quality performance within organization.
Financial Officer (2010 – 2015)
 Develop financial policies, reporting and procedures on individual schemes to ensure operational
efficiency.
 Insure that we meet all compliance procedures on schemes.
 Perform analysis on contract, SLA Addendums and any other contract between my current
employer and client.
 Ensure account receivables and payables activities are performed accurately and timely.
 Update financial record and internal systems with recent transactions and changes.
 Perform finance analysis, reporting and management task on individual schemes.
Marilize Roux
Marilizeroux02@gmail.com - 1 East Village, Leander Street, Olympus, Pretoria - 0827271888
 Identify and resolve invoicing, reporting and accounting discrepancies and other financial related
issues.
 Ensure data integrity in all financial reporting.
 Develop and maintain financial analysis and reporting activities for organization on all new
business received.
Prepare and adjust finance journal entries as required.
 Handle day-to-day journal entries, reports and income/sales, bank receipt deposits, bank account
reconciliation and perform various routine adjustments to company documentation, records, logs
and journals.
 Utilize the Adsol internal system of the company on daily basis and assist with monthly reports
and invoicing.
 Code payables and receivables; assist with processing periodic reports and generating invoices.
 Double-check forms and various papers for accuracy.
 Balance entries, organize documents and debits and credits, and verify statements and totals
with records.
 Answer queries; prepare materials for input on as data.
 Compile information form company clients for the purpose of reconciling payments.
 Prepare supporting documentation whenever customers or auditors required the information.
 Attend finance and client meetings to discuss procedures and strategically planning of work.
 Handle day-to-day journal entries, reports, and income, bank receipts deposits, bank account
reconciliations, and perform various adjustments to company documentations, records, logs and
invoicing.
 Perform financial calculations and procedures in order to complete underwriting schedules and
commission payments.
 Analyze basic financial information in response to queries from clients and managers.
 Identify and resolve error and discrepancies.
 I have the ability to process high volumes of information while also evaluating the data’s
relevance for inclusion in costing and other reports.
 I have the ability to plan, organize and manage own workload to ensure my contributions to the
Finance Department monthly financial reporting process is achieved in a timely and accurate
manner.
 I am aware of the need s of clients within the Life and Funeral environment and have the ability
to act courteously at all times.
 I have the ability to implemented changes to internal department procedures and identify and am
involved in the continuous improvement and development of processed.
 Collate and record underwriting and commission payments.
 Provide induction training to new Finance trainees and demonstrate own activities.
 Create, develop and maintain accounting spreadsheets used in the Finance function.
 Assist in the upkeep of department journal logs, database and additional costs and recharges.
 Maintain department storage and retrieval systems.
 Undertake periodic audit of own work and report on areas of possible improvements.
 Was guided by standard procedures, good practice and precedents and is expected to
understand what results or outputs are required.
 Ensure that work is performed in accordance with company processed and procedures and to
refer to line managers for guidance as required.
Marilize Roux
Marilizeroux02@gmail.com - 1 East Village, Leander Street, Olympus, Pretoria - 0827271888
 Spent significant periods of the working day sitting at a workstation inputting and viewing data.
 Was able to work in a busy office environment, demanding high levels of concentrations while
inputting, checking and making calculations, while also coping with frequent interruptions, e.g.
responding to staff/customer enquiries.
 Sometimes worked long and irregular hours in order to meet the finance accounting service
commitment to internal and external clients.
 Occasionally deal with potentially distressed staff and budget holder in a calm and professional
manner.
Product Specialist (from July 2015)
 Consult with functional system management and identify, define and document business needs
and objectives, current operational procedures, problems, input and output requirements, and
levels of system access.
 Acts as a liaison between departmental end users, technical analyst, information technology
analyst, consultants and administrators in the analysis, design, configuration, testing and
maintenance of case management systems to ensure optimal operational performance.
 Analyses the feasibility of, and develops requirements for, new systems and enhancements to
existing system, ensures the system design fit the need of the users.
 Tracks and fully documents changes for functional and business specifications, write detailed
universally understood procedures and permanent records and for use in training.
 Identifies opportunities for improving business and system processes through information system
and/ or non-system driven changes, assist in the preparation of proposals to develop new
systems and/ or operational changes.
 Research and prepares statistical reports using data from our internal system and internal
surveys. Consolidates information into cohesive and understandable correspondence or other
written form for use in management decision-making.
 Review and assist with the development of test case scenarios for testing and /or monitoring the
testing of applications to verify that the clients or internal user’s requirements are incorporated
into the system design.
 Provide technical assistance in training, mentoring of internal staff.
 Serve as a conduit between the clients and internal administrators, and the software
development team to achieve successful project functionality.
 Devising and maintaining office systems, including data management and filing for IT
Department.
 Screening phone calls, enquiries and requests, and handling them when appropriate.
 Meeting and greeting visitors at all levels of seniority.
 Oganising and maintaining diaries and making appointments for both IT managers.
 Dealing with incoming email, faxes and post, often corresponding on behalf of the manager.
 Carrying out background research and presenting findings.
 Producing documents, briefing papers, reports and presentations.
 Organising and attending meetings and ensuring the manager is well prepared for meetings;
Marilize Roux
Marilizeroux02@gmail.com - 1 East Village, Leander Street, Olympus, Pretoria - 0827271888
 Liaising with clients, suppliers and other staff.
 Carrying out specific projects and research.
 Responsibility for accounts.
 Taking on some of the manager's responsibilities and working more closely with management.
 Deputising for the manager, making decisions and delegating work to others in the manager's
absence.
 Being involved in decision-making processes.
References:
Sharon Russell
Cell Number: 083 292 0297
Business Analyst
Heidi Schoeman
Cell Number: 073 9764 971
General Manager – Administration
Minette Venter
Cell Number: 083 774 2940
IT Department Manager
Personal Interest:
 Dancing
 Cooking
 Volunteer/Charity Work
 Socializing with friends
 Animals especially dogs

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Marilize Roux CV

  • 1. Marilize Roux Marilizeroux02@gmail.com - 1 East Village, Leander Street, Olympus, Pretoria - 0827271888 I am a dedicated, organized and methodical individual. I have good interpersonal skills, am an excellent team worker and am keen and very willing to learn and develop new skills. I am reliable and dependable an often seek new responsibilities within a wide range of employment areas. I have an active and dynamic approach to work and getting things done. I am determined and decisive, I identify and develop opportunities. Personal Information: Date of birth: 02 November 1976 ID Number: 761102 0059 082 Marital Status: Married Dependents: None Home Language: Afrikaans, but fluent in English Drivers license: Code 08 Health Status: Excellent Key Skills and Abilities:  Great at interpersonal communications, effective coordinator, excellent verbal and written communications skills.  Enthusiastic team player.  Able to work under pressure and meet targets deadlines.  Reliable and Loyal.  Good punctuality and attendance record.  Computer literate (Office - Word, Excel, Access and Outlook).  Problem solving skills.  Tolerant, helpful and friendly.  Able to work in busy office environment that often demand high levels of concentration, while coping with frequent interruptions.  Able to respond effectively to changing priorities.  Superb organization skills.  Conscientious when serving customers.  Creative when solving problems  Flexible and quick learner yet disciplined and detail oriented.  Computer proficient + experienced with relevant technology and software.
  • 2. Marilize Roux Marilizeroux02@gmail.com - 1 East Village, Leander Street, Olympus, Pretoria - 0827271888  Pleasant and presentable appearance, phone demeanor and strong customer-oriented communications skills.  Upbeat personality.  Leadership abilities.  Creative, insightful and innovative.  Analytical. Education: School Name: Langenhoven High School (Riversdale – Cape Province). Highest Standard Past: Standard 10 (1995) College Name: Stellenbosch College (Now Boland College) Course Name: Public Relations (Did not complete course due to personal reasons). Experience: Dr. PW du Toit – Riversdale Receptionist and Assistant (1997 – 2000)  Perform mouth mirror inspection of the oral cavity.  Chart existing restorations or conditions.  Phone in prescriptions at the direction of the dentist.  Receive and prepare patients for treatment, including seating, positioning chair, and placing napkin.  Complete laboratory authorization forms.  Place and remove retraction cord.  Perform routine maintenance of dental equipment.  Apply effective communication techniques with a variety of patients.  Transfer dental instruments.  Place amalgam for condensation by the dentist.  Demonstrate knowledge of ethics/ jurisprudence/patient confidentiality.  Identify features of rotary instruments.  Apply topical fluoride.  Mix dental materials.  Expose radiographs.  Evaluate radiographs for diagnostic quality.  Provide patient preventive education and oral hygiene instruction.  Perform sterilization and disinfection procedures.  Provide pre- and post-operative instructions.  Place and remove dental dam.  Maintain field of operation during dental procedures through the use of retraction, suction, irrigation, drying, placing and removing cotton rolls, etc.  Carve amalgams.  Process dental radiographs.  Mount and label dental radiographs.  Apply topical anesthetic to the injection site.
  • 3. Marilize Roux Marilizeroux02@gmail.com - 1 East Village, Leander Street, Olympus, Pretoria - 0827271888  Demonstrate understanding of the Centers for Disease Control and Prevention Guidelines.  Maintain emergency kit.  Recognize basic medical emergencies.  Recognize basic dental emergencies.  Respond to basic medical emergencies.  Respond to basic dental emergencies. Curios for Africa – Dorp Street Stellenbosch Secretary and bookkeeper (2000 – 2002)  Answer telephone calls and give information to callers, take messages and transfer calls to appropriate individuals.  Greet visitors and handled inquiries or direct them to appropriate individuals.  Type reports and correspondence.  Operate office equipment such as fax machines, copiers and phone systems.  Initiate orders for suppliers, materials, equipment and services.  Receive supplies, materials and equipment ordered.  Make ledger entries, debit and credit and forward accounting information.  Balance budget ledger and print out sheets.  Keep financial records and books.  Performs other duties as assigned. Phakama Funeral Society – Lynnwood Pretoria Secretary, Administrator, Administration Manager, Quality Control Manager, IT Coordinator and Financial Officer (2003 – 2015) Secretary (2002 – 2003)  Attending meetings, taking minutes and keeping notes.  Liaising with staff in other departments and with external contacts.  Sorting and distributing incoming post and organizing and sending outgoing post.  Liaising with colleagues and external contacts to book travel and accommodation.  Organizing and storing paperwork, documents and computer-based information.  Photocopying and printing various documents, sometimes on behalf of other colleagues.  Arranging both in-house and external events.  Answer telephones and give information to callers, take messages or transfer to appropriate individuals.  Greet visitors and caller and handled inquiries or direct them to the appropriate individual.  Type reports and correspondence.  Initiate orders for suppliers, materials, equipment and services.  Perform duties as assigned.
  • 4. Marilize Roux Marilizeroux02@gmail.com - 1 East Village, Leander Street, Olympus, Pretoria - 0827271888  Organized meeting and appointments. Administrator (2003 – 2005)  Use content to maintain and update the Adsol database, our internal system.  Sort and distribute incoming mail to areas and staff within the organization and dispatch outgoing mail.  Create business letters, reports or office memos using office and Adsol our internal system.  Answer telephone enquiries from customers, attend to visitors and assist other staff in the organization with their enquiries.  Operate a range of office machines such as photocopiers, computers and faxes.  File papers and documents.  Attend meetings take minutes and keep notes.  Liaise with staff in other departments and with external clients.  Keep database up to date.  Liaise with underwriters and clients.  Use a variety of software packages, such as Microsoft Word, Excel, PowerPoint, Access and Outlook to produce correspondence and documents and main presentations, records, spreadsheets and database.  Perform other duties as assigned. Admin Manager (2005 – 2007)  Maintains administrative staff by recruiting, selecting, orienting, and training employees; maintaining a safe and secure work environment; developing personal growth opportunities.  Accomplishes staff results by communicating job expectations; planning, monitoring, and appraising job results; coaching, counseling, and disciplining employees; initiating, coordinating, and enforcing systems, policies, and procedures.  Provides supplies by identifying needs for reception, switchboard, and kitchen; establishing policies, procedures, and work schedules.  Provides communication systems by identifying needs; evaluating options; maintaining equipment; approving invoices.  Purchases printed materials and forms by obtaining requirements; negotiating price, quality, and delivery; approving invoices.  Completes special projects by organizing and coordinating information and requirements; planning, arranging, and meeting schedules; monitoring results.  Provides historical reference by developing and utilizing filing and retrieval systems.  Improves program and service quality by devising new applications; updating procedures; evaluating system results with users.  Maintains continuity among corporate, division, and local work teams by documenting and communicating actions, irregularities, and continuing needs.  Contributes to team effort by accomplishing related results as needed
  • 5. Marilize Roux Marilizeroux02@gmail.com - 1 East Village, Leander Street, Olympus, Pretoria - 0827271888  Use internal systems and database for managing reports.  Provide specialized support to other departments and managers.  Plan, organize and provide leadership and control all administrative functions.  Render a service to other functions within the organization.  Meet with other managers of management and plan for future.  Delegate work and workload planning.  Liaise with members of senior management team.  Keep personal records.  Organize the recruitment and training of new staff.  Chair meetings.  Deal with complex queries and complaints on the telephone, by email and in person.  Discuss problems with staff.  Meet with senior management to review office performance. Quality Control Manager and IT Coordinator (2008 – 2009)  Help with database design and development.  Manage database access.  Design maintenance procedures and putting them into operation.  Ensure the database meet user requirements.  Liaise with programmers, applications/operational staff, IT project manager and other technical staff.  Define objectives through consultation with staff at all levels.  Write reports, documentation and operating manuals.  Test and modify databases to ensure that they operate reliably.  Analyze data  Provide user training, support and feedback and arrange travel.  Ensure that the product or service meets client’s required criteria.  Create and follow goals to achieve high standards.  Reassure quality performance within organization. Financial Officer (2010 – 2015)  Develop financial policies, reporting and procedures on individual schemes to ensure operational efficiency.  Insure that we meet all compliance procedures on schemes.  Perform analysis on contract, SLA Addendums and any other contract between my current employer and client.  Ensure account receivables and payables activities are performed accurately and timely.  Update financial record and internal systems with recent transactions and changes.  Perform finance analysis, reporting and management task on individual schemes.
  • 6. Marilize Roux Marilizeroux02@gmail.com - 1 East Village, Leander Street, Olympus, Pretoria - 0827271888  Identify and resolve invoicing, reporting and accounting discrepancies and other financial related issues.  Ensure data integrity in all financial reporting.  Develop and maintain financial analysis and reporting activities for organization on all new business received. Prepare and adjust finance journal entries as required.  Handle day-to-day journal entries, reports and income/sales, bank receipt deposits, bank account reconciliation and perform various routine adjustments to company documentation, records, logs and journals.  Utilize the Adsol internal system of the company on daily basis and assist with monthly reports and invoicing.  Code payables and receivables; assist with processing periodic reports and generating invoices.  Double-check forms and various papers for accuracy.  Balance entries, organize documents and debits and credits, and verify statements and totals with records.  Answer queries; prepare materials for input on as data.  Compile information form company clients for the purpose of reconciling payments.  Prepare supporting documentation whenever customers or auditors required the information.  Attend finance and client meetings to discuss procedures and strategically planning of work.  Handle day-to-day journal entries, reports, and income, bank receipts deposits, bank account reconciliations, and perform various adjustments to company documentations, records, logs and invoicing.  Perform financial calculations and procedures in order to complete underwriting schedules and commission payments.  Analyze basic financial information in response to queries from clients and managers.  Identify and resolve error and discrepancies.  I have the ability to process high volumes of information while also evaluating the data’s relevance for inclusion in costing and other reports.  I have the ability to plan, organize and manage own workload to ensure my contributions to the Finance Department monthly financial reporting process is achieved in a timely and accurate manner.  I am aware of the need s of clients within the Life and Funeral environment and have the ability to act courteously at all times.  I have the ability to implemented changes to internal department procedures and identify and am involved in the continuous improvement and development of processed.  Collate and record underwriting and commission payments.  Provide induction training to new Finance trainees and demonstrate own activities.  Create, develop and maintain accounting spreadsheets used in the Finance function.  Assist in the upkeep of department journal logs, database and additional costs and recharges.  Maintain department storage and retrieval systems.  Undertake periodic audit of own work and report on areas of possible improvements.  Was guided by standard procedures, good practice and precedents and is expected to understand what results or outputs are required.  Ensure that work is performed in accordance with company processed and procedures and to refer to line managers for guidance as required.
  • 7. Marilize Roux Marilizeroux02@gmail.com - 1 East Village, Leander Street, Olympus, Pretoria - 0827271888  Spent significant periods of the working day sitting at a workstation inputting and viewing data.  Was able to work in a busy office environment, demanding high levels of concentrations while inputting, checking and making calculations, while also coping with frequent interruptions, e.g. responding to staff/customer enquiries.  Sometimes worked long and irregular hours in order to meet the finance accounting service commitment to internal and external clients.  Occasionally deal with potentially distressed staff and budget holder in a calm and professional manner. Product Specialist (from July 2015)  Consult with functional system management and identify, define and document business needs and objectives, current operational procedures, problems, input and output requirements, and levels of system access.  Acts as a liaison between departmental end users, technical analyst, information technology analyst, consultants and administrators in the analysis, design, configuration, testing and maintenance of case management systems to ensure optimal operational performance.  Analyses the feasibility of, and develops requirements for, new systems and enhancements to existing system, ensures the system design fit the need of the users.  Tracks and fully documents changes for functional and business specifications, write detailed universally understood procedures and permanent records and for use in training.  Identifies opportunities for improving business and system processes through information system and/ or non-system driven changes, assist in the preparation of proposals to develop new systems and/ or operational changes.  Research and prepares statistical reports using data from our internal system and internal surveys. Consolidates information into cohesive and understandable correspondence or other written form for use in management decision-making.  Review and assist with the development of test case scenarios for testing and /or monitoring the testing of applications to verify that the clients or internal user’s requirements are incorporated into the system design.  Provide technical assistance in training, mentoring of internal staff.  Serve as a conduit between the clients and internal administrators, and the software development team to achieve successful project functionality.  Devising and maintaining office systems, including data management and filing for IT Department.  Screening phone calls, enquiries and requests, and handling them when appropriate.  Meeting and greeting visitors at all levels of seniority.  Oganising and maintaining diaries and making appointments for both IT managers.  Dealing with incoming email, faxes and post, often corresponding on behalf of the manager.  Carrying out background research and presenting findings.  Producing documents, briefing papers, reports and presentations.  Organising and attending meetings and ensuring the manager is well prepared for meetings;
  • 8. Marilize Roux Marilizeroux02@gmail.com - 1 East Village, Leander Street, Olympus, Pretoria - 0827271888  Liaising with clients, suppliers and other staff.  Carrying out specific projects and research.  Responsibility for accounts.  Taking on some of the manager's responsibilities and working more closely with management.  Deputising for the manager, making decisions and delegating work to others in the manager's absence.  Being involved in decision-making processes. References: Sharon Russell Cell Number: 083 292 0297 Business Analyst Heidi Schoeman Cell Number: 073 9764 971 General Manager – Administration Minette Venter Cell Number: 083 774 2940 IT Department Manager Personal Interest:  Dancing  Cooking  Volunteer/Charity Work  Socializing with friends  Animals especially dogs