quality function deployment in hotel

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2. CAREER POINT UNIVERSITYCAREER POINT UNIVERSITY
Major Assignment (OPC)
Submitted to :-
Mr. Aditya Mishra
Assistant professor (M.E Det.)
Submitted by :-
Digvijay(k-10620)
B.tech ( M.E)
3rd
Year / 6 th Sem
Topic :- Quality Function Deployment in
Hotels

3. Vision
Welcome to the guest Focus where
We listen to you to make it right!
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4. Focus Group
Marketing :- Group 1
Guest :-Group 2
Engineering :- Group 3
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5. Tools
Brainstorming- Data collection
Questioning- Data Collection
Ranking- Measurement
Key quality characteristics
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6. GuesT
Brainstorm – It is a process among team member, group
of people where they do speak up about the problems,
views, desire and we collect data through the process.
Post it notes – Each people are asked to write their view
or question and paste on the board/wall . It also help us to
collect data.
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7. MarkeTinG
Develop questions- Data accumulated through
brainstorming etc.. , we filter the feasibility , viability
and liability.
Challenge answers- It help us to generate better
solution with low cost or better luxury.
Question why- It is noticed many time, the solution
of great problem lies within the problem.
Clarify- It is better to have a clear view about the
perspective what we need to achieve, because at initial
stage rectifying is easy and cost effective.
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8. enGineerinG
Specifications- Gather the specification and requirement
provide by client and guest, so that we can help them in achieving
what they want.
Measurable- Is it cost effective and feasible.
Meaningful- Help us to understand ,do we really need it.
Practical Characteristics- Does it can be implemented on
real scale, specially for business purpose.
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9. Define QfD
It is a system for translating guest requirements into
appropriate company requirements at each stage, from
research and product development, to engineering and
manufacturing, to marketing/sales and distribution. QFD is
a disciplined, systematic method that ensures the voice of
the guest is heard throughout the development,
manufacturing, and product launch processes.
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10. Competitive AnAlysis
 Quantify guest priorities-Help us to priorties on
our efforts.
 Perception of existing products-Help us to know
the point of view of our guest on our existing product.
 Compare ours to theirs- Help us to know are we on
right track of what our guest desires.
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11. CorrelAte reQuirements
Interrelationships- Help us to know the pros and cons of
what we are expecting.
Intersection of Hows and Whats- Help us to know how we
are going to achieve it and what we are going to achieve.
To what degree does How fulfill What?
 Strong=9
 Moderate=3
 Weak=1
It will help us to know at what extend we are providing services to our
guest which makes their experience pleasant.
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12. Benefits of QfD
Proactive product development results in fewer and earlier
design changes, decreased development time, fewer start-
up problems, lower start-up costs, fewer field problems,
and a more satisfied guest.
A less obvious, though equally important, benefit of QFD
is that it facilitates organizational knowledge transfer and
establishes a proprietary knowledge base.
The matrices that are generated during a QFD project
make the logic flow obvious and act to preserve technical
and guest knowledge.
This affords others in the organization the opportunity to
easily access and use the accumulated knowledge.
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13. Guest InformatIon
Feedback- Help us to rectify ourself so we could
provide better service and what our guest desire.
Input- Ask for their valueable view , so that we can
make their experience better.
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14. tHanK You…….
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