David Jacques
2 SlideShares 1 Follower 1 Following
Personal Information
Organization / Workplace
Hong Kong Hong Kong
Occupation
Customer Experience Management pioneer | Thought Leader
Industry
Finance / Banking / Insurance
Website
www.linkedin.com/in/davidjacques
About
A senior executive and pioneer in the field of customer experience management, and a customer advocate with over 20 years of international experience in customer research, strategy, design and innovation in multiple industries from financial services and consumer products to travel.
Contact Details
Tags
insights how to journey mapping customer experience analytics nps net promoter score customer feedback management voice of the customer customer satisfaction speech analytics
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Infographics

(2)

The Evolution of Listening to the Voice of the Customer

8 years ago • 231 Views

The Journey of Journey Mapping - infographic

6 years ago • 1075 Views
Personal Information
Organization / Workplace
Hong Kong Hong Kong
Occupation
Customer Experience Management pioneer | Thought Leader
Industry
Finance / Banking / Insurance
Website
www.linkedin.com/in/davidjacques
About
A senior executive and pioneer in the field of customer experience management, and a customer advocate with over 20 years of international experience in customer research, strategy, design and innovation in multiple industries from financial services and consumer products to travel.
Tags
insights how to journey mapping customer experience analytics nps net promoter score customer feedback management voice of the customer customer satisfaction speech analytics
See more