Michael Pace

114 Followers

10 SlideShares 0 Clipboards 114 Followers 327 Followings

10 SlideShares 0 Clipboards 114 Followers 327 Followings

I wake up each day envisioning how I can inspire companies to create environments, journeys, and actions that help make their customers more successful. I believe wildly successful companies start with successful customers and associates. Through strong values, discipline, and sharp customer focus, I build amazing experiences resulting in worldwide leading customer experience scoring, Net Promoter Scores, Customer Satisfaction, and company profitability. I see a company’s associates as their customers, and have a proven record of creating and motivating high performing teams to exceed both personal and organizational objectives. I have shared my skills and competencies across a variet...

The Power of the Social Organization

11 years ago • 1499 Views

The Five Steps to Set Up a Social Customer Service Team

11 years ago • 2208 Views

Revolutionize Your Customer Service Culture

10 years ago • 602 Views

Power of Social Business

10 years ago • 913 Views

Customer Experience Marketing

10 years ago • 853 Views

5 Steps to Building a Social Customer Service Team

9 years ago • 1692 Views

The Art & Science of Service Recovery

9 years ago • 5135 Views

Creating Awe Inspiring Customer and Associate Experiences

8 years ago • 732 Views

Social and Digital Service Excellence - PACE Association

8 years ago • 1363 Views

Foundations of a World Class E-Commerce Customer Service Experience

4 years ago • 106 Views

The State of Community Management 2014

Engaged Organizations • 8 years ago

LeWeb Deck: 2015 The Year of the Crowd

Jeremiah Owyang • 8 years ago

Measuring Social Media for Customer Retention

Hootsuite • 11 years ago

The Social and Community Strategist Role

Engaged Organizations • 10 years ago

Building Brand Value Through Social Customer Service

W2O Group • 9 years ago

2013 11 mobile eating the world

Benedict Evans • 9 years ago

Social customer care for retail banking

Cognizant • 9 years ago

10 Trends in Social Commerce

W2O Group • 9 years ago

20 Do's & Don'ts for Clickable Calls-to-Action

HubSpot • 9 years ago

The SaaS business model

David Skok • 12 years ago

The Social Executive: UBM Case Study

Engaged Organizations • 9 years ago

Social Media to Social Business (Expion Keynote Sept. 2012)

XVA Labs • 10 years ago

Selling Social Business To The C-Suite - SideraWorks

XVA Labs • 10 years ago

Whither Twitter?

Laura "@pistachio" Fitton • 10 years ago

Driving a Multichannel Experience From a Single Message

Margot Bloomstein • 10 years ago

2012 State of Community Management

Engaged Organizations • 10 years ago

What Is Social Business ? A SideraWorks Brief

XVA Labs • 10 years ago

2012 Edelman Trust Barometer: Global Deck

Edelman • 11 years ago

Social Business Planning

Edelman • 11 years ago

Activity
About

The Power of the Social Organization

11 years ago • 1499 Views

The Five Steps to Set Up a Social Customer Service Team

11 years ago • 2208 Views

Revolutionize Your Customer Service Culture

10 years ago • 602 Views

Power of Social Business

10 years ago • 913 Views

Customer Experience Marketing

10 years ago • 853 Views

5 Steps to Building a Social Customer Service Team

9 years ago • 1692 Views

The Art & Science of Service Recovery

9 years ago • 5135 Views

Creating Awe Inspiring Customer and Associate Experiences

8 years ago • 732 Views

Social and Digital Service Excellence - PACE Association

8 years ago • 1363 Views

Foundations of a World Class E-Commerce Customer Service Experience

4 years ago • 106 Views

The State of Community Management 2014

Engaged Organizations • 8 years ago

LeWeb Deck: 2015 The Year of the Crowd

Jeremiah Owyang • 8 years ago

Measuring Social Media for Customer Retention

Hootsuite • 11 years ago

The Social and Community Strategist Role

Engaged Organizations • 10 years ago

Building Brand Value Through Social Customer Service

W2O Group • 9 years ago

2013 11 mobile eating the world

Benedict Evans • 9 years ago

Social customer care for retail banking

Cognizant • 9 years ago

10 Trends in Social Commerce

W2O Group • 9 years ago

20 Do's & Don'ts for Clickable Calls-to-Action

HubSpot • 9 years ago

The SaaS business model

David Skok • 12 years ago

The Social Executive: UBM Case Study

Engaged Organizations • 9 years ago

Social Media to Social Business (Expion Keynote Sept. 2012)

XVA Labs • 10 years ago

Selling Social Business To The C-Suite - SideraWorks

XVA Labs • 10 years ago

Whither Twitter?

Laura "@pistachio" Fitton • 10 years ago

Driving a Multichannel Experience From a Single Message

Margot Bloomstein • 10 years ago

2012 State of Community Management

Engaged Organizations • 10 years ago

What Is Social Business ? A SideraWorks Brief

XVA Labs • 10 years ago

2012 Edelman Trust Barometer: Global Deck

Edelman • 11 years ago

Social Business Planning

Edelman • 11 years ago

I wake up each day envisioning how I can inspire companies to create environments, journeys, and actions that help make their customers more successful. I believe wildly successful companies start with successful customers and associates. Through strong values, discipline, and sharp customer focus, I build amazing experiences resulting in worldwide leading customer experience scoring, Net Promoter Scores, Customer Satisfaction, and company profitability. I see a company’s associates as their customers, and have a proven record of creating and motivating high performing teams to exceed both personal and organizational objectives. I have shared my skills and competencies across a variet...