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Michael Pace

Michael Pace

114 Followers
10 SlideShares 0 Clipboards 114 Followers 327 Followings
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10 SlideShares 0 Clipboards 114 Followers 327 Followings

Personal Information
Organization / Workplace
Greater Boston Area United States
Occupation
Customer Support & Success Executive
Industry
NGO / Public Service
Website
www.thepaceofservice.com
About
I wake up each day envisioning how I can inspire companies to create environments, journeys, and actions that help make their customers more successful. I believe wildly successful companies start with successful customers and associates. Through strong values, discipline, and sharp customer focus, I build amazing experiences resulting in worldwide leading customer experience scoring, Net Promoter Scores, Customer Satisfaction, and company profitability. I see a company’s associates as their customers, and have a proven record of creating and motivating high performing teams to exceed both personal and organizational objectives. I have shared my skills and competencies across a variet...
Contact Details
Tags
customer service customer experience social media social business customer support culture customer satisfaction customer relationship management crm social media marketing leadership customer management nps contactcenter ecommerce bpm business process management complaints management service recovery engagement marketing social networking net promoter scoring cem operations management twitter linkedin facebook social organization
See more
Presentations (10)
See all
The Power of the Social Organization
11 years ago • 1499 Views
The Five Steps to Set Up a Social Customer Service Team
11 years ago • 2208 Views
Revolutionize Your Customer Service Culture
10 years ago • 602 Views
Power of Social Business
10 years ago • 913 Views
Customer Experience Marketing
10 years ago • 853 Views
5 Steps to Building a Social Customer Service Team
9 years ago • 1692 Views
The Art & Science of Service Recovery
9 years ago • 5135 Views
Creating Awe Inspiring Customer and Associate Experiences
8 years ago • 732 Views
Social and Digital Service Excellence - PACE Association
8 years ago • 1363 Views
Foundations of a World Class E-Commerce Customer Service Experience
4 years ago • 106 Views
Likes (19)
See all
The State of Community Management 2014
Engaged Organizations • 8 years ago
LeWeb Deck: 2015 The Year of the Crowd
Jeremiah Owyang • 8 years ago
Measuring Social Media for Customer Retention
Hootsuite • 11 years ago
The Social and Community Strategist Role
Engaged Organizations • 10 years ago
Building Brand Value Through Social Customer Service
W2O Group • 9 years ago
2013 11 mobile eating the world
Benedict Evans • 9 years ago
Social customer care for retail banking
Cognizant • 9 years ago
10 Trends in Social Commerce
W2O Group • 9 years ago
20 Do's & Don'ts for Clickable Calls-to-Action
HubSpot • 9 years ago
The SaaS business model
David Skok • 12 years ago
The Social Executive: UBM Case Study
Engaged Organizations • 9 years ago
Social Media to Social Business (Expion Keynote Sept. 2012)
XVA Labs • 10 years ago
Selling Social Business To The C-Suite - SideraWorks
XVA Labs • 10 years ago
Whither Twitter?
Laura "@pistachio" Fitton • 10 years ago
Driving a Multichannel Experience From a Single Message
Margot Bloomstein • 10 years ago
2012 State of Community Management
Engaged Organizations • 10 years ago
What Is Social Business ? A SideraWorks Brief
XVA Labs • 10 years ago
2012 Edelman Trust Barometer: Global Deck
Edelman • 11 years ago
Social Business Planning
Edelman • 11 years ago
  • Activity
  • About

Presentations (10)
See all
The Power of the Social Organization
11 years ago • 1499 Views
The Five Steps to Set Up a Social Customer Service Team
11 years ago • 2208 Views
Revolutionize Your Customer Service Culture
10 years ago • 602 Views
Power of Social Business
10 years ago • 913 Views
Customer Experience Marketing
10 years ago • 853 Views
5 Steps to Building a Social Customer Service Team
9 years ago • 1692 Views
The Art & Science of Service Recovery
9 years ago • 5135 Views
Creating Awe Inspiring Customer and Associate Experiences
8 years ago • 732 Views
Social and Digital Service Excellence - PACE Association
8 years ago • 1363 Views
Foundations of a World Class E-Commerce Customer Service Experience
4 years ago • 106 Views
Likes (19)
See all
The State of Community Management 2014
Engaged Organizations • 8 years ago
LeWeb Deck: 2015 The Year of the Crowd
Jeremiah Owyang • 8 years ago
Measuring Social Media for Customer Retention
Hootsuite • 11 years ago
The Social and Community Strategist Role
Engaged Organizations • 10 years ago
Building Brand Value Through Social Customer Service
W2O Group • 9 years ago
2013 11 mobile eating the world
Benedict Evans • 9 years ago
Social customer care for retail banking
Cognizant • 9 years ago
10 Trends in Social Commerce
W2O Group • 9 years ago
20 Do's & Don'ts for Clickable Calls-to-Action
HubSpot • 9 years ago
The SaaS business model
David Skok • 12 years ago
The Social Executive: UBM Case Study
Engaged Organizations • 9 years ago
Social Media to Social Business (Expion Keynote Sept. 2012)
XVA Labs • 10 years ago
Selling Social Business To The C-Suite - SideraWorks
XVA Labs • 10 years ago
Whither Twitter?
Laura "@pistachio" Fitton • 10 years ago
Driving a Multichannel Experience From a Single Message
Margot Bloomstein • 10 years ago
2012 State of Community Management
Engaged Organizations • 10 years ago
What Is Social Business ? A SideraWorks Brief
XVA Labs • 10 years ago
2012 Edelman Trust Barometer: Global Deck
Edelman • 11 years ago
Social Business Planning
Edelman • 11 years ago
Personal Information
Organization / Workplace
Greater Boston Area United States
Occupation
Customer Support & Success Executive
Industry
NGO / Public Service
Website
www.thepaceofservice.com
About
I wake up each day envisioning how I can inspire companies to create environments, journeys, and actions that help make their customers more successful. I believe wildly successful companies start with successful customers and associates. Through strong values, discipline, and sharp customer focus, I build amazing experiences resulting in worldwide leading customer experience scoring, Net Promoter Scores, Customer Satisfaction, and company profitability. I see a company’s associates as their customers, and have a proven record of creating and motivating high performing teams to exceed both personal and organizational objectives. I have shared my skills and competencies across a variet...
Contact Details
Tags
customer service customer experience social media social business customer support culture customer satisfaction customer relationship management crm social media marketing leadership customer management nps contactcenter ecommerce bpm business process management complaints management service recovery engagement marketing social networking net promoter scoring cem operations management twitter linkedin facebook social organization
See more

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