1. JENIFER M. YATES
15696 Viewpoint Circle Montclair, VA 22025| 703-568-2234 | msjmyates@yahoo.com
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Objective
Seeking a leadership role which enables use of problem-solving abilities, accounting knowledge, coordination of
medical office affairs and utilizes exceptional organizational, administrative and leadership skills.
Education
Masters ofBusiness Administration,w/ specialization in Health Care Management August2015- July 2016
University of Phoenix
Bachelors ofScience, Criminal Justice & Human Services 2010-2013
University of Phoenix
Certificate,Medical Administrative Assistant Mt. Laurel, NJ 2004
Cittone Institute
Skills & Abilities
o Intermediate MS Office and office management and Word Processing Software
o Strong interpersonal and communication skills including understanding of cultural diversity matters
o Ability to multitask and work in a fast paced environment, independently or in a team
o 19 years of customer service related experience in retail, medical offices and hospital facilities
o 15 years Exceptional knowledge data entry, administrative assistant, front desk agent and operator
o Proficient Telecommunication skills including telephone etiquette, highly skilled in handling high call volume
o Proven ability to react quickly and accurately during disaster or high stress situations
o Professional who continually exhibits integrity, respect for business practices and confidentiality protocols
o Enthusiastic, knowledge-hungry learner, willing to meet challenges quickly and adapt new concepts
o Assist with management duties such as training documents and reference materials
o Assist management team with coordination of staff, office and physician scheduling
Experience
INOVA Cardiology, Scheduling/ Registration II Vienna, VA October 2015-Present
Formerly: Carient Heart & Vascular
o Assist patients with coordination in scheduling follow up, studies and other ordered testing by physicians
o Schedule and coordinate appointments, assist in follow up treatment and care information and procedures
o Verify patient insurance, process and collect co-payments, and account balances as needed
o Process insurance verification of coverage,obtaining referrals and prior authorizations
o Update patient accounts with missing data, updating demographics and insurance information
o Scan reports, medical studies and organize medical records into patient electronic health records
o Prepare correspondence between medicalproviders and patients, completes assignments and projects within
deadlines and with minimal supervision
o Communicate patient medication requests, documents and form requests through electronic medical record
o Enforces safeguards against fraud and abuse maintaining all HIPAA guidelines
o Monitors patient volumes, patient access and level of patient service to ensure patient satisfaction
o Provide patients with information related to appointment, future orders, instructions and any related information
o Prepare intra office procedure, policy and correspondence materials
o Assists leadership to promote effective and efficient clinic operations, assists with the coordination of coverage
and work flow to ensure smooth operations within the practice
o Travel between offices as needed for staff support Vienna, Woodbridge, Stafford, Annandale and Ashburn
o Develop training and reference materials for staff to expedite efficiency and accuracy
o Motivates, mentors, counsels, and serves as an example to staff to promote efficiency, enhance morale, and
inspire a positive working environment within the practice
o Completed additional EPIC training courses and Health Stream course work exceeding minimum requirements

2. JENIFER M. YATES
15696 Viewpoint Circle Montclair, VA 22025| 703-568-2234 | msjmyates@yahoo.com
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Telecommunications Operator,Reston Hospital Center Reston, VA 2007-Present
o Answer incoming calls promptly, greeting callers, providing information, transferring calls, displayed courtesy
and successfulcompletion of each call
o Respond to code phone, alarms panel codes, fire alarm system, continually ensuring appropriate personnel are
notified promptly, support person in emergency situations as central communication center for hospital
o Overhead paging staff or physicians to coordinate calls, use interoffice communication equipment such as
intercoms, two-way radios, electronic correspondence
o Perform various data entry or word processing tasks,such as updating phone directories, typing or proofreading
documents, and creating memorandums, prepared Quality Assurance correspondence to patients
o Support Team Lead with inter-departmental scheduling needs, assisted in new employee training in functions of
position including specific shift duties and responsibilities
Medical Administrative Assistant, Peter D. Bruno, MD McLean,VA 2009-2010
(Quadrant Temporary Staffing: Temporary Assignment)
o Updated and organized medical records,including electronic health records
o Scheduled and coordinated appointments, assisted with follow up treatment and care
o Verified patient insurance, completed and submitted insurance claims
o Prepared correspondence between medicalproviders and patients
o Processed and collected co-payments as needed
o Prepared patient charts for daily visits, filed patient care data in patient charts
Medical Billing & Collections Specialist, RSI Enterprises Herndon, VA 2008-2009
o Processed accounts transactions such as accounts payable and receivable
o Followed up on accepted or denied claims, investigated rejected claims for denial cause
o Verified patient insurance, completed and submitted insurance claims
o Prepared correspondence between medicalproviders and patients
o Ensured company reimbursement for all patient accounts and or services rendered
o Received and placed calls regarding patient accounts
o Communicated with insurance providers to process payments, adjustments or patient responsibility
Patient Access/ER Registration,Reston Hospital Center Reston, VA 2007-2008
o Obtained patient demographic and insurance information and verified insurance coverage
o Obtained prior authorizations for procedures utilizing CPT and ICD-9 codes
o Entered demographic information accurately and efficiently for proper billing
o Interviewed patients to establish accounts and obtain necessary signatures for consent of treatment
o Provided Medical Health rights and responsibility information to patients
o Compliant with Medical Center policies, procedures and processes
Medical Billing & Coding Specialist,Physicians Transport Services Herndon, VA 2008
(Quadrant Temporary Staffing: Temporary Assignment)
o Processed accounts transactions such as accounts payable and receivable
o Ensured that the patient is covered by insurance before all procedures are started
o Ensured that CPT code along with ICD-9 code is mentioned on each insurance claim
o Verified insurance, translate patient information and into alphanumeric medical code
o Followed up on accepted or denied claims, investigated rejected claims for denial cause
o Ensured provider was reimbursed for all procedures and or services rendered
Medical Administrative Assistant, Advanced Orthopedics Fairfax, VA 2005-2007
o Updated and organized medical records,including electronic health records
o Scheduled and coordinated appointments, assisted physicians and patients with follow up treatment and care
o Verified patient insurance, completed and submitted insurance claims and prior authorization coordination
o Prepared correspondence between medicalproviders, insurance providers and patients
o Processed and collected co-payments as needed, assisted in preparing billing statements