1. Executive Summary
High-energy manager successful in building and motivating dynamic teams. Driven to cut
costs and boost company revenue through innovative management techniques. Organized and
diligent, with excellent written, oral and interpersonal communication skills.
Core Qualifications
- Operations management - Cross-functional team management
- Staff development - Supervision and training
- Inventory control - Complex problem solving
- Communication skills - Computer savvy
Experience:
2013 – Present - Route Operations Manager ARAMARK – Tulsa, OK
• managing, monitoring and coordinating Route Sale Representatives while maintaining a
teamwork attitude
• provide necessary support to the Route Sales Representatives in order to best service our
clients
• aid in route optimization to better serve clients and support a more environmentally focused
service
• perform detailed route check ins with route reps
• strong customer service maintained with clients
• establish and maintain effective customer rapport and mutually beneficial business
relationships with clients
• writing proposals and contracts for new and existing customers
• resolve issues that may occur with product and services
• communication skills, written and verbal
• drive new and existing sales within team to ensure district growth
• ensure the timely and accurate installation of all new business
2007 – 2013 - Asst District Manager / Route Operation Manager ARAMARK – Tulsa, OK
• strong customer service maintained with clients
• communication skills, written and verbal
• working and coordinating route reps while maintaining a teamwork attitude
• writing proposals and contracts for customers
• establish and maintain effective customer rapport and mutually beneficial business
relationships with clients
• provide necessary support to the Route Sales Representatives in order to best service our
clients
• resolve issues that may occur with product and services
• running routes when needed
• ensure the timely and accurate installation of all new business
2801 East Knoxville Street, Broken Arrow, OK 74014
Home: 918 – 251-9003 Cell: 918 - 813-6662
SCOTT TATRO

2. Scott Tatro
• review and approve all orders for new accounts for accuracy and pricing
• coordinate measuring of wearers at new accounts
• perform route check ins with route reps
2002 – 2007 - Route Supervisor ARAMARK – Tulsa, OK
• provide training for all new employees
• effectively schedule my staff and map out routes that are navigable within a reasonable time
frame
• promote service agreement renewal and customer retention
• develop strong ties with customers on all routes to maintain new and old business.
• periodically inspect the fleet vehicles for professional appearance and safety compliance
• prepare daily, weekly and monthly reports on customer account activities, employee
performance and product or service issues
• maintain and operate routes for vacations, holidays and vacancies
1996-2002 – Route Sales Representative ARAMARK – Tulsa, OK
• promote service agreement renewal and customer retention
• supply customers’ products and services, providing them with the proper items and quantities
of merchandise on their regularly scheduled day, which meet or exceed customer
expectations
• maintain a fifteen dollar sales average
• working within the company policies and procedures
1991-1996 - Route Sales Representative SUPERIOR LINEN - Tulsa, OK
• meeting with decision makers at each location to establish and maintain strong working
relationships
• supply customers’ products and services, providing them with the proper items and quantities
of merchandise on their regularly scheduled day, which meet or exceed customer
expectations
• balancing cash and invoices at the end of each day
• unloading and loading your truck at the end of each day
• meeting with District Service Manager at the end of each day to go over priorities
1990 – Honorably discharged from U.S. Navy in 1990 as an E5 Second Class Petty Officer.
1984-1990 – Aerographer’s Mate UNITED STATES NAVY
• collecting, recording and analyzing weather and oceanographic information
• preparing up-to-date weather maps and oceanographic data
• issuing weather/oceanographic briefings
• using, testing, calibrating and performing minor and preventive maintenance on
meteorological instruments including satellite receivers
• preparing balloon-carried instruments for flight, evaluating and analyzing data received
• operating, programming and maintaining computers and related equipment
• security clearance required
• stationed on the USS Midway in Japan and at Whidbey Island Air Base, Washington
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3. Scott Tatro
Education:
• Claremore High School 1984
• Many and various seminars and training classes
Skills:
 PC – Microsoft Office – Word, Excel, Power Point and Access
 Internet proficient
 Excellent communication skills, both written and verbal
 Organizational, Customer Service and Management skills
References:
 Letters
of reference will be furnished upon request
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