Jess L. Duke Needham has over 10 years of experience in transportation and logistics. She has held roles such as Driver Recruiter, Tractor Control Manager, and OTR Specialist for Heartland Express/Gordon Trucking, where she was responsible for recruiting drivers, assigning trucks, coordinating repairs, and handling accidents and breakdowns. Previously, she worked as Assistant Manager for Liberty Movers/Sanders Transfer, where her duties included dispatching crews, outside sales, conducting surveys, and assisting the president with various projects. She holds a Bachelor's Degree from Central Washington University.

1. Jess L. Duke Needham
4621 204th
St Ct E, Spanaway, WA 98387• (253) 254-3763 • dukeneedham@gmail.com
Transportation Professional
Deep knowledge of the transportation marketplace – specifically asset management, strategic
planning, crisis management, OTR breakdown, customer service, outside sales and driver
development.
Professional Experience
HEARTLAND EXPRESS/GORDON TRUCKING 2011 - PRESENT
Driver Recruiter 2017-Present
• Seek out, interview, and screen applicants to fill existing openings while maintaining
current knowledge of Heartland’s hiring criteria, as well as maintaining and promoting
Heartland’s safety goals.
• Offer Driver applicants the most current information. Using relevant information and
individual judgment to determine whether events or processes comply with laws,
regulations, or standards.
• Utilize computers and computer systems to set up functions, enter data, or process
information, while ensuring that departmental policies and procedures are followed to the
highest standard.
• Interview, gather, and analyze information skillfully to obtain a complete application and
pre-qualify applicants.
• Inform potential applicants about facilities, operations, benefits, pay, and specialty and
dedicated opportunities.
• Read, review, and understand both MVRs, DAC, CDLS and PSP Reports.
Tractor Control Manager 2015 – 2017
• Inspect and assign the right trucks to the right drivers.
• Maintain yard continuity, making sure trucks are parked properly and all rules of the yard
are respected.
• Inspect permit books for expired permits and licensing.
• Conduct orientation class for new drivers.
• Activate, deactivate, and monitor transponders for the entire fleet, created spreadsheets
helping organize the tracking of inventory.
• Assist the Director with multiple special projects as assigned.
• As a team, maintain Control & Location for a little over 2500 trucks.
OTR Specialist (Maintenance Management) 2011 - 2015
• Worked with three types of clients: drivers, vendors, and operations.
• Worked with operations to coordinate repairs and services for the fleet
• Ensured warranty was being used when applicable
• First point of contact for accidents and breakdowns
• Answered high volume of calls while completing reports in excel and AS 400
• Negotiated invoice prices saving the company an average of 10% on multiple repairs and
recoveries.

2. • Issued purchase orders to vendors
Liberty Movers/Sanders Transfer
Assistant Manager 2000 - 2011
• Assistant Manager to Owner
• Licensed Class A Driver
• Assisted with dispatching crews
• Outside sales, selling company prices and quality of service to prospective customers
• Conducted surveys for upcoming government relocations
• Created and updated files for services and records of repairs to fleet vehicles
• Assisted president of company with varying assignments
• Lead crew on jobs while maintaining customer satisfaction throughout the entire move.
Education/Specialized Training
BETHEL HIGH SCHOOL Spanaway, WA Graduate
PIERCE COLLEGE Lakewood, WA Associates Degree
CENTRAL WASHINGTON UNIVERSITY Ellensburg, WA Bachelor’s Degree
Jess L. Duke Needham
4621 204th
St Ct E, Spanaway, WA 98387• (253) 254-3763 • dukeneedham@gmail.com