1. PAMELA PIERCE
727 E. 18th St. Apt. 201 -Minneapolis, MN 55404 -612-226-1160
pamelapierce62@yahoo.com
CustomerService Professionalwith 10+ years of experience
OBJECTIVE
TosecureapositioninwhichI canuse mycustomerservice skillsandbe of public service.
SUMMARY
Committedtoprovidingcourteouscustomerservicetoexternaland internalcustomers.Ihave customerservice
experienceinabroadarray of situations.
 Flexibility
 Mapreading
 Qualitycontrol
 Research
 Scheduling
 Recordkeeping
 Keyboarding/Data Entry
 Highvolumeinboundcalls
 Exceptionalcommunication
skills.
 Proficientskiptracingability
 Excellenttimemanagement
skills
 Basic knowledgeofMicrosoft
Officeproducts.
 Ability to handlemultipletasks
 Excellentanalyticaland
problem solvingskills
 Attention to detailand accuracy
HIGHLIGHTSOF QUALIFICATIONS
CustomerAccountExecutive
 Educatedcustomersonhowto avoid future technical issues.
 Assisted cabletelevisioncustomerswithtechnicalsupport.
 Educatedcustomersaboutotherproductsandservices.
CustomerServiceRepresentative
 Set up callingplansthatbest suited customerneeds.
 Posted paymentto customeraccounts.
AccountManager
 Set up payment/re-paymentprogramstoassure promptprocessingofreceivables.
 Diligentlyresearchedaccounts,addressingallcorrectionsprofessionallyandaccurately.
 Quicklylocatedclientcontactinformationtoensurea positive customerexperience.
 Skillfullynegotiatedclientsettlementsresultinginsavingsfor the bank.
MachineOperator
 Assured all productsadheredtocompanyqualitycontrolexpectationswithzerodefects.
 Proficientlymatchedinkcolorsforprintingjobsresultingin a highlevel of customersatisfaction.
 Expertly set up requiredmachineryandaccuratelycompletedalladjustmentsandrepairs.
PROFESSIONALEXPERIENCE
3M CustomerServiceRepresentative|AdeccoStaffing | St Paul, MN 05/13– 10/15
CustomerAccountExecutive |Comcast|St. Paul, MN 04/10- 10/12
AccountManager |Affiliated ComputerServices| Co. Springs, CO 10/09 - 03/10
AccountManager |BarclayBank | Co. Springs,CO 11/06– 01/08
AccountManager |Bank of America | Co. Springs,CO 12/01– 06/06