1. K.SANTHOSH KUMAR
Bur Dubai, Mobile: +971566785459
Dubai, Whatsapp: +971529812951
Nr. Ramada Hotel. Email: santhosh.patnaikk@gmail.com
Competency Profile:
Looking for an ambitious career in an challenging environment where I can prove my skills and
potential to achieve the objectives at the same time fulfilling my career ambitious and reaching higher
goals and achievements which will be of great recognition.
Current Experience : -
Store Manager (EROS ELECTRICALS LLC- Dubai)
Duration: May 2012 to May 2016
The company operates about 28 stores of digital electronics and value retail operational across the country.
• Opening/ Closing of the Showroom.
• Ensuring all the devices are completely Protected.
• Verifying the Stock Ledger to ensure all stocks are available and analyze what stocks to be ordered.
• Indenting of the stocks for the showroom for effective running of the business.
• Printing all the offers and ensure that offers are updated as per the MEMO received.
• Sustaining store “Look and Feel” to build the company’s manifesto in to the culture of store.
• Completing store operational requirements by scheduling and assigning employees, following up on
work results.
• To highlight the promo Offers in the store for effective viewing of the customers.
• Target breakup and assigning to the team members.
• Handle Customer enquiries & queries.
• Improve Customer service standards.
• Maintaining Time Management and People Management.
• Markets merchandise by studying advertising, sales promotion, and display plans, analyzing operating
and financial statements for profitability ratios.
• Maintaining of Required Reports as per the daily in and Outs in the store.
• Downloading Data for analyzing Daily, Monthly and Yearly Data for calculating the staff individual
performance and targets achieved.
• Preparing presentations for the Weekly Review meet by downloading the yearly data and comparing
them to know the yearly growth or degrowth in the achievement.
• Analyzing the weekly, monthly and yearly data to know the current position of the store on daily basis.
• Monitoring staff schedules for the week according to the leaves.
Skills/Qualifications: Customer Focus, Tracking Budget Expenses, Pricing, Vendor Relationships, Market
Knowledge, Staffing, Results Driven, Strategic Planning, Management Proficiency, Client Relationships,
Verbal Communication
Significant Accomplishments : -
• Nominated for the Best Service Excellence. (Awarded by Hon’ble Prime Minister and

2. Ruler of Dubai Mr. Sheikh Mohammed Bin Rashed al Maktoum.
• Increased the percentage achievement of the store from 75% to 132% monthly (Trgt – 2.2Cr).
• Certificated for the Best performance in the training “MAGIC OF SELLING”.
• I have been rewarded as “NOKIA CERTIFIED PROFESSIONAL” (DUBAI)
Asst. Department Manager - Telecom, Imaging & IT (Tata Croma - Jubilee Hills -HYD)
Duration: March 10th
2010 to April 2012
The company operates about more than 45 stores of digital electronics and value retail operational across the
country.
Key result areas
• Sustaining store 'look and feel' as per corporate goals to create effective visual impact for higher
conversion & improve stock performance ratio.
• Build-in the company's manifesto into the culture of store.
• Monitoring and compiling information on market trends and competitors' activities & devising effective
strategies to counter competition and escalate businesses.
• Ensuring effective implementation of Statutory Compliances & Standard Operating Procedure in terms
of operations and customer service.
• Target breakup and assigning to the team members.
• Handle Customer enquiries & queries.
• Improve Customer service standards.
• Maintaining Time Management and People Management.
• Maintaining attendance of all the members according to the shifts preferred.
• Responsible for performance management and ensuring to achieve Category Annual Business Plan.
• Merchandise management & feedbacks to category team.
• Recruiting new employees for the company.
• Training & development of team.
• Competitor Tracking & reporting.
• Visual display of various brands.
• Feedback to Department team.
• Product training to team members.
Previously: Sr. Sales Associate (IT Dept., Reliance Digital - HYD)
Duration: November 2007 to March 2010
The company operates about more than 22 stores of digital electronics and value retail operational across the
country.
Key result areas
• Sustaining store 'look and feel' as per corporate goals to create effective visual impact for higher
conversion & improve stock performance ratio.
• Build-in the company's manifesto into the culture of store.
• Monitoring and compiling information on market trends and competitors' activities & devising effective
strategies to counter competition and escalate businesses.
• Ensuring effective implementation of Statutory Compliances & Standard Operating Procedure in terms
of operations and customer service.
• Handle Customer enquiries & queries.
• Improve Customer service standards.
• Maintaining attendance of all the members according to the shifts preferred.
Significant Accomplishments
• Awarded for my best performance.

3. • Won the freedom offer for the month of August (and achieving target).
ACADEMIC CREDENTIALS
• MBA in retailing and financing from NATIONAL INSTITUTE OF BUSINESS MANAGEMENT -
Chennai University.
• B.COM (COMPUTERS) in PRIYADARSHINI DEGREE COLLEGE from Osmania University.
• Board of Intermediate in HAL SENIOR SECONDARY SCHOOL.
• SSC in HAL SENIOR SECONDARY SCHOOL - Hyderabad.
TECHNICAL CREDENTIALS
• 2Yrs Higher Diploma in Software Engineering in APTECH COMPUTER EDUCATION.(2001-2003).
• Hardware and Networking course in ZOOM TECHNOLOGIES.(2008).
Personal Details
Date of Birth : 10th
July 1981.
Education Details : MBA in Retailing and Finance.
Language Known : English, Hindi, Telugu, Tamil, Kannada.
Fathers Name : K. Hara Gopala Rao.
Occupation : Rtd. Govt. Employee
Sr. Supervisor in Hindustan Aeronautics Limited.
Hobbies : Listening to Music, Learning New Languages
Permanent Address:
K.SANTHOSH KUMAR
MIG-88/5, PHASE-III rd,
KUKATPALLY HOUSING BOARD,
KUKATPALLY,
Hyderabad-500042.
Mobile : +971502167007
Whatsapp :- +971529812951
Email: santhosh.patnaikk@gmail.com K.SANTHOSH KUMAR.