1. Personal Profile of Sandra Mdlulwa
Personal information
Address: 148 Belvedere Road, Claremont, 7700
Telephone Number :( 082) 082 3672
Work Number :( 011)5584423
Date of birth: 07 August 1979
Gender: Female
Identity Number: 7908070684086
Email address: smsmdlulwa@gmail.com
Skills and Strengths
 Ability to orchestrate multi-task levels of responsibility
 Excellent analytical skills with logical thought processes
 Highly motivated, disciplined and self starter
 Strong business development expertise with excellent presentation skills.
 Good in planning, co-ordinating and implementing.
 Resourceful in resolving emerging problems.
 Good client service orientation.
 Excellent Communication Skills.
 A passion for people
Computer skills
 MS EXCEL (WINDOWS 97)
 MS POWERPOINT (WINDOWS 97)
 MS MAIL/INTERNET
 MS WORD (WINDOWS 97)
Education Details
Senior Certificate: Matriculated
Cape College (2000)
Tertiary Education
Institution Name: Cape Peninsula University of Technology
Field of Study: National Diploma in Retail Business Management
Graduation: (April 2012)
Subjects: English Communications
End-user Computers
Logistics Management
English Communications
Consumer Behavior
Personal Selling
Financial Accounting
Shopping Center Management
Business Management
Retail Business Management

2. Current work experiences
Current Position: Customer service consultant
Company: Frant.net
Date: 02-September 2013-Current
Duties:
 Support clients via telephone, email of fax Policy Amendments
 Management of client transactions; including Cover and premium adjustments
 Ensure that appropriate action is taken to resolve customer’s complaints timeously
 Quality delivered /Recorded customer information
 Providing an excellent integration with clients
 Obtain and examine all relevant information to assess validity of complaints
 Accurate record keeping of all customer interactions or transactions
 Ensure Customers are informed of all changes to their cover in agreed time frames
Previous work experiences
Previous Position: Arrear Accounts Councilor
Company: Edcon Financial Services
Date: 07 September 2006 -20 August 2013
Duties:
 Negotiate payment plans
 Responding to customer inquiries
 Persuade customers diligently to pay past due amounts
 Collaborate with accounts receivables staff regarding collection of payment s
 Create repayment schedules based on customers financial situation
 Retain customer loyalty while initiating processes for collection of payment
 Maintain and update record of customers from whom collections are made
Reference: Nomlindo Maswana -Line Manager
Tel: +276 116 6022
Jason Reid- Line Manager
Tel: +279 595 2285