1. Personal Information:
Name and Surname : Marissa Smal
Home Address : 161 Vergeet my nie street
Elandspoort
0183
Contact Number (Cell) : 076 814 2631
Contact Number (Work) : 011 3545012
E-mail Address : marissas@absa.co.za
Marital Status : Single
Nationality : SA Citizen
Gender : Female
Driver’s License : Code B
Qualification:
Highest Completed Qualification : NQF 5
Institution : Damelin
Year : 2005
2. Employment History:
Current:
Team Leader Know your Customer Anti-Money Laundering and Sanctions Centre of Excellence Data
& Voice:
Manage day to day performance
Team Members ranged from 13 – 99 (depending on project)
Attendance registers
Quality checks
Performance development and coaching
Training and support
Manage complaints and enquiries
Engagements with management to address operational indicators and constraints
Process understanding and re-engineering
Previous:
Subject Matter Expert: Know Your Customer (KYC), Anti-Money Laundering and Sanctions Centre of
Excellence Data & Voice:
SME Training: Know Your Customer (KYC) – Identify Customers and Verify Information and
Financial Intelligence Centre (FIC) Reporting Standard
SME Training: Electronic content Manager (how to access and use the system)
SME Training: Sybrin Electronic Content Manager (how to access and use the system)
SME Training: Ovaflo Electronic Content Manager (how to access and use the system)
SME Training: ODP Legal entity and Electronic Content Manager (how to access and use the
system)
System Administrator: Manage role specific access for all users
Customer Middle Office (Enterprise Segment):
Resolving KYC disputes on return to branch items,
Assisting with compliance enquiries
Follow up on securities,
Investigate KYC files to establish why the client is still on the FICA control listings
Engage with frontline teams to remediate customer account status
SME Training ( Middle Office teams as well as Frontline team members)
Re-investments Department:
Received Control listings daily for re-investments.
Re-invest funds as per client instruction.
Security Releases Department:
Action request for cancellation of securities
Capture new securities on the SMS system
Update new information and maintain current information on the SMS system
Receive Control listings for follow up of outstanding securities
Mortgage Loans Department (branch level):
Prepare new applications for approval for credit manager
Prepare flexi reserve applications.
Follow up of applications and Mortgage Loan Enquiries to deliver timely service to clients
3. Teller:
Day to day teller functions
Enquiry clerk:
Customer enquiries and day to day enquiry functions
Host:
Receiving Customers and assisting them in their transactions
Receptionist:
Receiving clients and keeping record of appointments
References:
Solomon Ramajela : 0720265365
Althea Seoposengwe : 011 354 5824 /082 5589513
Hester Fouche : 072 0481278
Theresa Tredoux : 011 971 3914 / 083 804777
Pria Moodley : 082 854 1563
