1. PERSONAL DETAILS:
Graham Edwards
46 Kiwi Road
Devonport
Home: 09 446 6258
Mobile: 021 660 527
Marital Status: Single.
Children: Daughter
INTERESTS
Motorcycling, Church, Keeping Fit, Volunteer Work
I am a Church Youth Leader and Mentor involved in Youth Ministry for St Pauls, Symonds Street
(previously 4 years at Holy Trinity, Devonport) and help organise courses run by St Paul’s.
Mentoring
UK QUALIFICATIONS
O’Levels
English, Maths, History, Physics, Biology, French, Accounts.
Insurance
Financial Services (NZQA), Level 4 & 5. Grade “A” and 15 Credits – February 2011
Diploma in Exercise and Health Management
Certificates in: Fitness Instruction, Fitness Testing, Clinical Prescription, Counselling and
Behaviour Management.
Other
Pastoral Care
Boundaries
Prayer Ministry
EMPLOYMENT HISTORY
7th June 2011 to present
Auckland Council
Position – Insurance & Claims Advisor
Duties
 Handling Public Liability, Professional Indemnity and Material Damage claims to
completion.

2.  Site visits and attending DT Hearings.
 Reviewing Insurance/Risk requests from Council stakeholders
 Projects as required.
21st January 2009– 7 June 2011
Wheeler Financial Services
Position – Broker Assistant
Duties - Handling Fire & General Portfolio and Relationships. This involved:
 Assessing insurance requirements / risk for new Clients, both Commercial and Personal.
 Reviewing existing Clients at renewal to ensure cover up to date.
 Visiting Clients to assess insurance requirements.
 Handling Commercial / Domestic claims from start to finish.
July 25th 2008 – 24th December 2008 QBE Travel Insurance (Temporary Contract)
Position – Senior Claims Manager
Duties - Handling Travel Claims and Supervising staff. QBE had the insurance contract for Air
NZ.
July 2006 – July 2008 – Provenco (Redundancy)
Position: Stock Recovery Administrator
Duties
 Recovering faulty stock for repair to maintain stock levels.
 Projects.
2005 - 2006 - Motor & General Underwriting Agency
Position: Commercial Motor Underwriter
Duties
 Providing 'New Business' quotes to Brokers within an authority level of $75,000.
 Handling all renewals within my authority.
 Handling all endorsements and other administration.
Achievements – Negotiated a $250,000 premium (New Business) with Marsh Ltd
1998 –2005 - IAG (New Zealand Insurance)
Position: Claims Negotiator
Duties
 Handling Broker portfolio.
 Handling Personal, Commercial claims from first notification to settlement
 Authorising payments when required.

3. Achievements
 Numerous ‘Celebrating Success’ mentions in Company Magazine
Position: Technical Claims Representative
Duties
 Deputising for the Team Manager
 Reviewing and investigating more complex claims and complaints.
 Mentoring and coaching staff through structured training and primarily hands on training.
 Approving payments.
 File audits.
Position: Team Manager
Duties
 Managing a Motor Claims Team of 7 staff
 Managing the team’s workflow, training and motivating staff and reporting to Centre
Manager.
Initiatives
 Piloted a letter to clients which is to “soft sell” during the claim rather than after the
settlement. The initiative was extended to the Assessors who achieved a 16% success
rate in the first month of trials. The idea was not just to increase sales through claims but
to also project a “Caring Image” of the Company
 Introduced rostered ‘quiet time’ for staff. Each staff had one hour off the phones each
day which resulted in a massive improvement of workloads and reduced backlogs of
claims waiting to be settled.
 Designed more friendly letters, which received good feedback from the Centre
Manager,and the other claims centres, but was met with reluctance from the Marketing
people.
 Designed a paperless claims handling system using Lotus Notes system. This was a
front line system which dispensed with claim forms and enabled a claim to be handled
from the first phone call and in many cases settled the same day.
Achievements
 Nominated for 4 Commitment to Service Awards in October 1999, April 2000, October
2000 and June 2001.
Position: Claims Officer
Duties
 Handling motor, consumer and commercial claims for Corporate Brokers
Achievements
 3 ‘Excellent Service’ mentions and promotion to Team Manager after 8 months in May
1999.

4. February 1998 – July 1998 - Sabre Insurance, UK
Position: Technical Motor Claims Negotiator
Duties
 Handling Complex Personal Injury Motor Claims which involved reviewing medical
reports to assess quantum and negotiating with both Defence and Plaintiff Solicitors.
September 1997 – February 1998 - Studying
 I took time out to study for a Diploma in Health & Fitness Management, which was
something I had always wanted to do as a personal development interest.
December 1992 – September 1997 - United Friendly Insurance, UK
Position: Supervisor
Duties
 Managing a team of 12 staff handling all aspects of motor claims.
Achievements
 Head Office award for commitment to Service, 1995 - 14 staff out of a total staff of 4000
receive this award each year.
February 1989 – December 1992 - St Paul International, UK
Positions: Assistant Claims Manager
Duties
 Deputising for Manager overseeing 30 staff
 My prime role was to deal with complaints, provide statistical information and deal with
management issues.
Achievements:
 Designed and set up ‘Fast-track’ system for handling claims.
Position: Supervisor
Duties
 Managing a team of 6 staff handling all types of motor claims.
Position: Deputy Supervisor
Duties

5.  Handling complex motor claims and assisting Supervisor
January 1986 – February 1989 Direct Line Insurance, UK
Position: Manager of a Debt Recovery Unit
Duties
 Managing a small team to achieve ‘Subrogation’ targets.
Position: Senior Claims Technician
Duties
 Handling all aspects of motor and some consumer claims.
 Moved from team to Head Office environment handling complex claims and claim
referrals for coaching and direction.
Achievements
 Implemented Head Office Claims Unit and Debt Recovery Unit.
July 1979 – January 1986 - General Accident Insurance, UK
Position: Senior Claims Technician
Duties
 Handling all aspects of General Insurance claims, including Public Liability, Employers
Liability.