1. ARUNKUMARTRIPATHI
Contact : +91-9999948343
E-Mail : keeparun@gmail.com
CAREER OBJECTIVE
To work in banking and finance organization which is aggressive, customer focused, performance driven and employee centric
PROFILE SUMMARY
 I have over 8 years of work experiencein banking and finance domain with reputed Organizations HDFC BANK Citibank
India, American Expressand ConvergysIndia.
 Certification in Financial Markets in- Commercial Banking,AMFI,Insuranceand Depository Operations Modules
 Have Done PG (Master of Business Administration) in Banking Operations
 Expertise in Customer Relationship,Branch Administration,Audit,Compliance.
 Certification in Customer Service& Banking Codes Standards 2015 (IIBF)
 Certification in Anti-Money Laundering & Knowyour Customer 2015 (IIBF)
AREAS OF EXPOSURE
 Have worked as a Teller, Teller Authorizer and Branch Operation Manager
 Exposure of processing all banking transactions like RTGS/NEFT, Cash deposit and withdrawal, DD/PO, foreign remittances
 Have experience of working in high pressure and high volume branches with balance sheet more than 200 Crores
 Overseeing overalloperationalperformance of branch, generating business as per management requirement
 Ensuring error free operation as per statutory norms laid down by the bank & RBI
WORK EXPERIANCE
Kotak Mahindra Bank Ltd. Branch Operation Manager New Delhi July 2015 to Present
Job Role:
 Working as Branch Operation Manager of a branch with balance sheet of more than 150 Crores
 Leading a team of 7 Service Officers with absolute focus on high productivity and excellent customer experience
 Responsible for overalloperations, customer service and compliance goals of the branch
 Conducting Monthly Branch Customer Service Meeting with Branch Customers
 Guiding and making Customer about Digital Banking Platforms of the bank
 Managing Relationship with customers, handling their queries, complaints and overallbetter customer experience
 OverallCash Management including 4 onsite and Off-site bankATMs
 Weeding out unprofitable accounts and improving profitability by cross selling of banking products/services
 Coordinating with internal auditors and departments for periodic audit reports and compliance
 Verification of savings and current accounts opening forms and follow up with central team
 Ensuring that the financials of the branch are under control and branch adheres to the Know Your Customer.
 Manage all branch administration and maintenance activities
 Generating more awareness about use of direct banking channels like Online, Phone, SMS, and Application based banking services
 Cross-selling of Life Insurance/GeneralInsurance, MutualFund products to customers
 Monitor Staff productivity and give guidance on improving the same in conjunction with the Branch Manager
HDFC BANK LTD. Manager Teller Authorizer New Delhi October 2014 to July 2015
Job Role:
 Worked as Teller Authorizer in the Branch
 Supervising 6 Teller Counters and lobby management
 Guiding and sharing feedbackwith the tellers about their performance
 Responsible for the daily operations, authorizations and customer service standard
 Ensure branch operations, riskcontrol and process adherence
 Fraud prevention, RBI Audits, inspections and monthly reporting
 Responsible for handling customer escalations at the teller counters and ensuring of delivery of quality customer service
 Daily verifications of all transaction vouchers and error free work
 Organize training for the staff for new processes, polices and guidelines
 Generating daily compliance reports and inspection of KYC documentation
 Responsible for overallbranch operations, audit and sales parameters

2. HDFC BANK LTD. Deputy Manager Teller New Delhi April 2012 to September2014
Job Role:
 Worked as a Teller in a high volume branch
 Handling of cash receipts & payments & ensuring transactions are carried out within the prescribed TAT without errors
 Cash balancing, vault management, cash bundling, processing of retail forex posting, gold sales, prepaid cards, issuance of DD / MC, fund
transfers, FD, RD, CASA account closures, salary uploads &cheque outward clearing including FCY cheques within the prescribed TAT
without errors.
 Large cash transactions, identification &closure of Temporary over draft accounts, high cheque returns accounts, localstationery indent &
stock management, server data backup tapes, exchange of vault keys of other branches, vault content register, customer detailupdating.
 Fortnightly reporting of cash transaction over 10 lacs & suspense / TOD / suspicious transaction with AML register, forex transaction
reporting, suspense, deferred &payable / receivable accounts reporting.
 Filing & maintenance of MC / DD stub copies with stock register, salary upload confirmations, gold sales invoice copies, backup tapes,
record of expense / payment / reimbursement
 Customer relationship/handling, promotion/marketing activities, banking, billing & have a brief idea of sales tax, income tax, service tax,
logistics/transport, labor department.
 Strict adherence to the process and procedures laid down by Bank and RBI
Citi Bank N.A. Senior Customer Care Executive Gurgaon May 2010-March2012
Job Role:
 Handling queries and complaints and escalations of Citibank Indian customers for their Credit card, Savings and Current account relates
queries
 Handling processing of account opening forms at the branch level
 Cross sell Citibankproducts-such as credit cards, bank accounts, Fixed Deposits, PersonalLoan, Home Loan, Insurance etc.
 Check Account opening, FD, RD, Credit Card forms etc.
 Ensuring compliance with the terms and conditions and educating the same to the customers
 Update the staff about new policy , procedures and regulatory changes of the bank
 Mentoring and Grooming new employees in the branch banking operations
American ExpressIndia Ltd. Senior Customer Care Professional Gurgaon September 2007-November 2009
Job Role:
 I was part of E-mail Servicing Team and served the US based customers for their credit card and account related queries
 Provided end to end customer service through emails and calls to US based American Express customers
 Handled high volume of email queries and provided satisfactory resolution by coordinating with different departments of
 American Express
 Received Customer appreciations many times for providing timely and delightful resolution
ConvergysIndia Pvt Ltd Senior Customer Care Officer Gurgaon May 2006-February 2007
Job Role:
 Handled calls of the US Citibank Credit Card Customers, answering their credit card queries and selling Citibank products on the call
 Ensuring customers get first contact resolution and delightful customer care experience
 Maintain high levelof communication skills with the US customers and clients
 Groomed and guided new staffs on their On -job training
EDUCATIONAL CREDENTIALS
Course Specialization Institute Year of Passing/
Percentage
MBA Banking Operations Sikkim Manipal University 2014/64%
Bachelor of Arts (Regular) Economics, History, Political
Science
DAV (PG) College Dehradun HNB
Garhwal University
2003/60%
Intermediate(12th
class) Science/Maths Govt. Public Inter College
Dehradun
1999/65%
High School (10th
class) Science/Maths Govt. Public Inter College
Dehradun
1997/64%
CERTIFICATIONS
 Commercial Banking in India- (NCFM) 2013
 (NISM) Series VI- Depository Operations Certification Examination 2012
 NISM Series-V-A:Mutual Fund DistributorsCertification Examination 2013
 NSE’s Certification in Financial Markets- Insurance Module 2013
 NSE’s Certification in Financial Markets (NCFM) 2012
 NSE’s Certification in Mutual Fund 2012
 NSE Certified Market Professional (NCMP)- Level 1 Certification 2013
IT SKILLS

3.  Have worked on Finacle (Infosys) Flexcube (Oracle) - Banking Solutions
 MS Office (Word, Excel, PowerPoint )
ACHIEVEMENTS AND AWARDS
 Achieved 'The Grand Finale Award,The Oscars Award for over achieving Insurance Sales target
 Achieved 'Creating Loyal Customer' award and 'EMS Premier League Award' in American Express
 Achieved 'Shining Star Award' more than 5 times in Citibank India
PERSONAL DETAILS
Father’s Name : Shri Krishan Chandra Tripathi
Present Address : H.N. A 42/1 1st
Floor Block –A Street No. 6 West Vinod Nagar Delhi 110092
Marital Status : Married
D.O.B. : 01 July 1982
Language Known : Hindi, English
DECLEARATION
I hereby declare that the above information is true and correct to the best of my knowledge.
Place: Delhi (Arun Kumar Tripathi )