1. Sandeep Kumar Sharma
+91-9911114269
San009rooman@yahoo.co.in
IT infrastructure Engineer
 Around 8 year 6 month of experience in Remote IT infrastructure services with having
knowledge about Windows Servers and Application and Server Virtualization.
 Installing, configuring and managing Windows servers and ensuring their up to the mark
performance.
 Installation and configuration of Citrix Presentation server 4.5, Xenapp 6, 6.5, 7.x,
NetScaler, other Citrix infrastructure component.
 Working on POC for IT infrastructure environment for Windows and Citrix environment.
 Installing, configuring and managing virtual windows servers on VMware ESX servers.
 Managing and configuring and troubleshooting of Active Directory, DNS, DHCP, Print
Server and DFS replication.
 Worked on Active Directory Group Policy, Citrix Policy, Domain Trust, Forest
configuration.
 Managing Citrix Xen Desktop and VDI solution.
 Part of Infrastructure design, Implementation and management team and worked over
knowledge transfer of Nordic regions account.
 Manage Citrix presentation and Xenapp servers.
 Knowledge about OSI, TCP/IP, IP, Subletting, IPv6, Routing Protocols and their working
functionality.
 Managing print servers Citrix print servers and third party print solution.
 Knowledge about Citrix NetScaler Gateway Solution.
 Managing profile server and Citrix UPM and their application and printers.
 Part of DR team to check the servers from OS side after DR test.
 Knowledge about PowerShell and Basic knowledge about VBS.
 Worked on RES Automation and TEM.
 Knowledge about Amazon Web Service Cloud service EC2, EBS, S3 etc. and MS Azure.
 Basic Knowledge about routing protocols and their communication method.
 Basic knowledge about Cisco Switches, VLAN and their functionality.
 Unparalleled enthusiasm for computers, technology and client satisfaction.
 Tenacious, knowledgeable, logical, resourceful problem-solver with “can-do” attitude.
Professional Experience
Technical Specialist – Team Lead (Since Jan 2015 to present)
Company: HCL Technology
Worked on Technology: Citrix (Xenapp, NetScaler, Windows Servers, Active Directory)
 Preparing monthly server downtime analysis and capacity report for Root Causes and
minimizing the downtime and server performance
 Manage Citrix presentation and Xenapp servers.
 Managing Citrix Xen Desktop and VDI solution

2.  Managing Print servers, Citrix Printing and other third party print solution.
 Managing Citrix and Active directory Group Policy.
 Managing and maintaining Citrix user’s profiles and their troubleshooting.
 Citrix Application performance monitoring and tune-up.
 Performing BMR on servers and disaster recovery from OS and Citrix
 Works on Monthly Capacity reports for server resource utilization.
 Server built of Windows 2008/2012 on IBM hardware server x3650 and Virtual.
 Create new Citrix Farm and application infrastructure as require by client.
 Manage and maintain servers Citrix Farm, Web Interface, Citrix Secure gateway.
 Installation and configuration of Citrix NetScaler
 Knowledge about XenServer and their environment.
 Working with different type of printing in use by Citrix Solution.
 Using Service Now tools to work on Incident, request, Problem and change management.
 Knowledge about Incident, Change and Problem management as ITILv3 structure.
Technical Service Specialist (June 2013 – Jan 2015)
Company: IBM India Pvt. Ltd.
Worked on Technology: Windows Server 2003/2008/2012, Active Directory, Vmware, Citrix and AWS
 Worked with Transition team, successfully completed of transition of two Accounts.
 Remotely administering and troubleshooting around 4000 servers in environment.
 Responsible for package testing on test servers before releasing for patching.
 Performing BMR on servers and disaster recovery from OS side.
 Server Resource Manager focal from Wintel team, coordinate with IBM SRM team for
various resource (CPU/RAM/Drive) utilization issues and troubleshoots them.
 Preparing monthly server downtime analysis and capacity report for Root Causes and
minimizing the downtime and server performance
 Using IBM Maximo, Service Center and HP Server Manager to work on Incidents.
 Supervising Antivirus management on windows servers with Symantec Endpoint
Protection.
 Manage Citrix presentation and Xenapp servers.
 Managing print servers and Citrix print servers.
 Managing and maintaining Citrix users’ profiles and their troubleshooting.
 Managing and configuring and troubleshooting of DNS and DHCP and relay servers.
 Use IBM Remote Supervisor Adapter (RSA) to take remote console of the server.
 Server performance monitoring and tune-up.
Jr. Specialist (From December 2010 to May 2013)
Company: IBM India Pvt. Ltd (Payroll of DCM Datasystem)
Worked on Technology: Windows Server 2003/2008/2012, Active Directory, Vmware, Citrix
 Remotely administering and troubleshooting around 4000 Domain and DMZ servers.

3.  Remotely adding and troubleshooting of Printers on the windows server.
 Troubleshooting TSM job failures on windows server.
 Administering Symantec Antivirus, troubleshoot, definition update scheduling and
scanning on Windows servers.
 Created full infrastructure of 2 DC and 62 RODC on different sites with password
cashing.
 Server built of Windows 2008 r2 on IBM hardware server x3650 and Virtual.
 Manage Citrix presentation and Xenapp servers.
 Managing print servers and Citrix print servers.
 Managing and Troubleshooting Citrix user’s profiles and their troubleshooting.
 Preparing monthly server downtime analysis and capacity report for root causes and
minimizing the downtime and server performance.
 Part of DR team to perform and check OS side after DR test on quarterly.
 Preparing weekly VMware tools report and updating them on the virtual machine.
 Used Tivoli Maximo ticketing tools for Incident, change, SR, and problem record tools
and database.
 Used IBM RSA/IMM Server Administrator for remotely managing server hardware.
Technical Support Engineer (from August 2007 to August 2010)
Company: IT Support Desk (A Rooman Group of Companies)
 Providing technical support on MS Windows Servers 2000/2003/2008 for internal SAP
and database servers
 Managing and maintaining of user’s profiles.
 Troubleshooting Network Connectivity issues with MPLS and LAN. ( MPLS line was
connecting all the branches)
 Applying patches with WSUS and keep server up to date.
 Application packages installation on User’s desktop as per requirement.
 Work on MS office application.
 Working on Outlook and Lotus notes.
 Configuring and Troubleshooting Outlook and Lotus notes.
 New computer Assembling and Part replacement.
 Joining computer to Office network.
 Domain user and computer account reset and joining computers to domain.
 Processing issues for password resetting, account lockouts, directory/printer permissions.
 Processing Work Requests for creating temp. Admin account & management groups on
new application servers to administer and install applications.
 Providing support over server maintenance task like, Disk cleanup, Server performance
checks etc.

4. Skills
 Operating System: Windows 2000/2003/2008/2012 (Server), Redhat Linux.
 Application Citrix PS 4.5, Xenapp 6, 6.5, 7.x, Xen Server, VDI, Xen Desktop
 Network Cisco Router and Switches, Routing protocols, VLAN etc.
 Other Skills Team Management, ITIL
Academic Credentials
 Master of Science ( IT) from Sikkim Manipal University, Delhi
 Bachelor of Art from Delhi University. Delhi
 XII from R.R.Singh Intermediate College, U.P. Board, Allahabad.
 X from S.L Jai high. School, Bihar Board. Patna
Certifications
MCSA 2012, MCITP 2008, MCSA 2003, ITILv3
Personal Details
 Father’s Name: Mr. Lalan Sharma
 Date of Birth: 05th
July 1989
 Marital Status: Married
 Nationality: Indian
 Address : A-98, Joshi Colony, IP Extn., Delhi - 110092
 Language: English, Hindi
 Passport No: J5850291

5. (Sandeep Kumar Sharma)

6. (Sandeep Kumar Sharma)