1. Resume
Current Address:-
Mukesh Kumar Thakur (MCSA, MCP) AI-112 Room No 301
Email: - tmukesh3850@gmail.com, tmukesh_84@yahoo.com 3
rd
Floor, Street No-23
Mobile:-+91-9691565707, +91-9681660021 Near Water Tank No 3
Total IT Exp.:- 4.9 Years New Town Kolkata (W.B.)
MCSA Certification No: - E891-3164 Pin Code: - 700156
Skype ID:-mukesh.thakur673
Career Objective: - To be a part of an organization that provides a challenging job role and utilizes my technical and
Managerial skills for achieving the common goals of the company and self.
Professional Summary:-
➢ My Self Mukesh Kumar Thakur. I have Around 4.9 years of experience in IT industry with Bachelor degree. I have completed
MCSA certification in Windows Server 2012 platform and got Diploma in computer application from Digital Degree College.
Immense knowledge and exposer in areas like LAN topology design, Network management, Server Architecture & Server
Management in IT infrastructure support. Worked extensively with Implementation, Configuration, Design, Deployment,
Administration and troubleshooting of Microsoft Server 2003, 2008 & 2012 with Hyper-v and VMware Virtualization technology.
Design, Deployment and Administration of Enterprise wide messaging application like Microsoft Exchange server 2003, 2007 and
2010 platform. Troubleshoot of Aspect call center, CA application (Ehealth, Spectrum, NSM, NQS, ITCM, ITAM, CA Service Desk
manager, and administration. Managed of Enterprise Antivirus Server (SEPM & TMC) for virus related issue as per ITIL Process.
Current Company & Work Responsibilities
 Currently I am working in Edifixio India Pvt. Ltd. As Windows Administrator (L2) (Application Engineer) for Cloud
support AWS and Azure for Windows Profile. Supporting IIS installation and configuration, Patch Deployment, Release
deployment, AD, FTP Configuration, J boss, Jenkin, Apache Tomcat installation configuration and troubleshooting.
 Worked on Azure support, Instance creation, Instance modification, Instance Restore, Server buildup, Snapshot, etc.
 Patch deployment in Windows server by WSUS server, Ping, Trace, Wireshark tool for network tracing.
 I was working with Netlink Software Pvt. Ltd. As a System Engineer (Wintel & Virtual Technology) in Bhopal
(M.P.). (15
th
Oct 2014 to 24
th
April 2015).
 I am managing here 55 server in production environment included Virtual Technology (Hyper-V in Windows server 2012 &
VMware Esxi platform VSphere.
 Managing of Servers IBM X Series, Dell Power Edge Blade Server, and HCL Server with on VMware ESXi 5.x version platform.
 Managing of all Server OS Related & Hardware Related issue, VMware ESXi 5.4 Installation & Configuration,
Virtual Machine configuration, Backup of Virtual HDD, VHDX, VMDK, VHD & Restore of Virtual machine.
 Technical Document Preparation as per requirement, providing technical training to juniors.
 Managing of VMware server with V-Center & V-Sphere utility.
 Server & Networking device monitoring through Nagios Tool, Solar winds, Dame ware, Cacti Tool.
 Technical document writing & sharing with my junior.

2.  ITIL process Knowledge & experience.
 Log reading through Event viewer for RCA purpose.
 File system monitoring through & server health monitoring through Monitoring tool.
 Generating health report of server daily, Weekly & Monthly basis through tool.
 Performing Backup schedule through Backup tool Symantec Netback up & NT backup.
 Out system application installation & configuration in production server environment.
 Working in major condition with ITIL process in DR level.
 Windows Registry, Blue Screen troubleshooting & configuration.
 WDS, Sysprep configuration & Management and Windows Server Power Shell experience in Remote Infrastructure support.
 Windows Clustering, Hyper-V Server configuration.
 ILO, DRAC & IMM Management & configuration in HP, Dell & IBM servers.
 Managing and troubleshooting Active directory, DNS, DHCP, and Windows OS & Virtual Environment.
 Microsoft Cluster Environment support.
 Worked on Azure support, Instance creation, Instance modification, Instance Restore, Server buildup, Snapshot, etc.
 Ping, Trace, Wireshark tool for network tracing, Solarwinds tool to check network status.
 IIS Server, FTP Site creation and configuration.
Previous Employment & Work Responsibilities
Since:-Oct 2013 to Oct -2014 Payroll Com.: -Kaizen IT
Services Pvt. Ltd.
Project: - RAPDRP Project for CSPDCL client. Server Engineer (Data Center
Administrator)
(IGATE IMS LTD.)
 I worked with IGATE IMS L TD. For RAPDRP Project Data Center Administrator(R-Infra CSPDCL) as a Server Engineer on
payroll of Kaizen IT Services Pvt. Ltd.
 I worked as a Data Center Admin for Wintel Support Profile with Reputed Company & Client in Govt. Project.
 Currently I am handling 103 Servers in Production environment on Data Center including all OS Wintel & Linux Platform with
Virtualization Technology in Hyper-V Platform.
 VMware ESXi Installation, configuration in physical machine and also configuration of VM Machine in VMware.
 Installation & configuration of vCenter, vSphere client in system.
 Monitoring of All servers via CA Spectrum & NSM Monitoring tool.
 SLA Report making & generating in time manner with CA eHealth Tool.
 Managing SLA Report & RCA and SOP.
 Supporting of 24*7 Supports for Data Center Operation.
 Find the RCA in Windows Related issue through Event Viewer.
 Cluster Configuration & Managed of Failover & NLB Cluster in Windows Environment with Windows Cluster.
 Network Teaming settings and remote software installation through ILO Management console.
 File System Mounting and creation in Microsoft Windows, RHEL & Oracle Linux environment.
 RAID Configuration in RAID 0, RAID 1 & RAID 5 in Windows Server with Intel Platform.
 AD Server Configuration & Management in Windows Server 2008 R2 edition.
 DNS & DHCP, FTP, Terminal, Server Configuration in windows platform.
 All application installation & configuration in Windows Server 2003, 2008 & 2012 as per Project requirement & approval.
 Backup & Restore of data for AD server directory folder & System State Backup with Symantec Net backup.
 Windows OS Patch Up gradation through ITCM tool & WSUS.
 Windows OS Migration from 2003 to 2008 & 2012 version.

3.  AD Account creation, Deletion, Updating, Policy applying in Domain, Forest, Tree etc.
 Trouble shooting and configuring of CA Application (Spectro, Spectrum, ehealth, NSM, IDAM, Service Desk Server application
platform).
 Server Downtime Report preparation for SLA management.
 Event configuration & co-relation between application & tool.
 Teaming configuration, ILO Configuration, Firmware Up gradation in HP Proliant DL 385 & 580 Model Rack Server, HP ESL G3
Tape library.
 Patch Deployment through CA Patch Manager.
 Data Backup & restoration through Symantec Net backup.
 Creating backup policies through Symantec Net Backup utility in Production Environment.
 Managing TMC 10.x Antivirus server in infrastructure to maintain security and virus issue.
 Linux & Windows Server OS Related troubleshooting, installation & configuration.
 All type application installation & configuration in CSPDCL RAPDRP project environment as customer requirement like
(SAP,TMC,CA Spectrum, Ehealth, NSM, IDAM, SSO, CCM, CA Service Desk Manager, ITCM, GIS Related application GE SIAS
Application, SharePoint, Exchange Server, MS SQL, Oracle Database.
 Mail Server configuration & Management in Microsoft Exchange 2010 Support.
 Firmware Up gradation.
 Oracle Linux 6.4 Installation & configuration with Cluster environment, file system mount, unmounts in storage environment.
 Storage management, Volume creation & deletion in fujisu eternus environment.
 HP ESL G3 Tape library management through Symantec Net backup 7.x.
Since:-Sep. 2011 to Sep-2013 Company: - IMSI
India Pvt. Ltd.
Project: - IBM India Pvt. Ltd.
➢ I worked with Payroll of IMSI India Pvt. Ltd. As a Technical Support Engineer in IBM India Pvt. Ltd. Internal & External IT
Support via Remotely.
➢ Installation, Configuration & Troubleshooting of Lotus Domino Server & Client with All versions.
➢ Installation, Configuration & Troubleshooting of all type Application's in IBM Environment like (WECM, AT&T Client, and Cisco
VPN & Juniper VPN Client. Citrix Client & Server Application, IBM Lotus Notes, Socks Client, Wi-Fi Setup Compliance of System
within IBM ITCS Act, SEP, PGP) etc.
➢ Experienced on Cisco Router 1900 & Cisco Catalyst Switch 2690 Series Model Installation & Configuration.
➢ Installed & Configured of Cisco WI-FI & Cisco IP Phones in IBM Environment.
➢ Installation & Configuration of Email Clients in Handheld Device Outlook, Lotus Notes, in Blackberry, Android, Apple. Managed,
Monitored & Troubleshooting of Network, Voice & Server Environment at IBM on Daily Basis.
➢ Managing, Monitoring & Configuring of Avaya EPBAX IP Office500 for Voice issue, providing access to user for STD, ISD, and
Local call facility in their desk phone as per approval & requirement.
Daily Health Checkup & Monitoring of Networks (LAN, WAN), Voice and Network Printer. Making Report of Network, Voice,
Server, and System Related Incident on daily basis and updating to our seniors in Proper Manner.
➢ Managed of IBM x Series server in Wintel Platform which is AD, DNS Roles configuration & Management. Handling of System
Related issue as per SLAs on TSRM Ticketing for IBM Global Internal User Environment.
➢ Coordinating with ISP & Vendors for Lease Line, Hardware Related issue in system.
➢ Knowledge of TSRM Ticketing Creation & Closing of Ticket process in Proper Manner & also Transferring process of Ticket in
Proper group with SLAs.
➢ Attending Weekly Meeting with our client & Team for Discussion of Weekly Major Incident & Problem in conference Call.
➢ Installation & Configuration of All type OS with Re-imaging via imaging tool (Win7, XP, Win2k3 Server, Linux OCL 5, 6.4).

4. Troubleshooting of all Types of OS like Win7, XP, Linux OCL. Installation & Configuration of KVM in Linux Environment.
Managing & Monitoring of Windows Server 2k3 in AD Environment.
➢ Desktop & Server Remote Infrastructure Management. Taking Backup & Restoration of Data from Server & Client System.
➢ Knowledge transferring of process, and information about the new technologies, new underlying project
➢ & its requirement, to my Co-workers & Juniors. Installation of Network, Server, Printer in Remote Infrastructure
Environment.
Duration:-17
th
May 2010 to 31
st
July 2011 NH Info media (Wipro
InfoTech)
Project: - Punjab National Bank Project Desktop Engineer L1
Responsibilities: - Managing & Maintaining of SEPM, AD, NSM, FTP and Mail Server with 400 Client systems.
➢ Provided Server Support & Desktop Support on Remote and on site for SEP, Installation, Configuration & Managing updating.
➢ Managed & Monitored of Load Balancing in Network Traffic.
➢ Installed & Managed of SEPM Server, BCP Server, FTP Server, and Mail Exchange Server 2k3 in Reputed Organizations in
Govt. Sector.
➢ Managed, Installed and configuration of Network Load, LAN, WAN, ISDN, Lease Line and coordinating with ISP.
➢ Installed, Configured and Managed of Server System in different OS Win Server 2003 & 2008 Environment.
➢ Installed & Managed of Active Directory, DNS, FTP, Print Server, and Mail Exchange Server 2 k 3, 2k7 in Domain Network.
➢ Installed & Added of Client System in Domain Network.
➢ User Account Creation, Deletion, Updating in ADS Environment & Mail Exchange Server.
➢ Migrated of Win Server 2000 to 2003 Environment.
➢ File Sharing Permission, Security, and Creation in Server Environment.
➢ M Tool Managed, for SEP Server, Client for SEP updating, Live Update.
➢ Configured Cisco Router, Cisco Switch in WAN & LAN Environment.
 Configuring User accounts, User policies, User security, maintaining User Access accounts and Configuring Group
Accounts, Group policies in ADC Environment.
 Assist with maintaining the availability of the network resources consisting of Windows server 2003.
 Maintained system take backups in Tape Drive and implemented disaster recovery plan (Symantec Backup Exec and NT
Backup).
➢ Installed & Configured of Exchange Server, MS Outlook & Outlook Express in Blackberry, iOS and Android Phone.
➢ Designed and implemented multi-node network expansion.
➢ Maintained network security policy, addressed server security issues and applied appropriate security patches and
Upgrades.
➢ Also have to provide the Training, process, and information sharing about the new technologies, new underlying project and its
requirement, to my Co-workers & Juniors.
➢ Backup and Restoration of the servers, bouncing of Servers for better performance, Daily health checkup, Performance
monitoring via third party tool, Providing remote support of Server issues, Review of AV Definition etc. User profile Creation,
Migration, Deletion etc., Configuration of user Accounts, user policies. Creation of New user’s mailboxes on Exchange Server.
➢ Managed 4 Server's & 5 Client System in Domain Network via Remote support & Onsite also with 78 PNB Branch & 1 Zonal
Office in all over Chhattisgarh.
➢ Installation, Monitoring & Configuration of LAN, WAN, MAN Network with managing of Lease line, ISDN.
➢ Trouble shoot server booting related issues in various scenarios like Kernel panic, hard disk related issue (due to LVM, RAID).
➢ Installed & Configured of RAID in Domain Environment.
CORE COMPETENCIES:-

5. ➢ Hardware:- Branded Server HP Proliant DL380 G4, DL 385 & DL 580 G7 Servers & IBM Server Storage work VS80, HCL
Server,
Dell Power Edge Blade server.
Software & OS:- Windows Server 2008, Server 2003, Windows 7, Vista, XP, Vista, 2000, Win98, Server 2K3 Active
Directory, Exchange Server, 2003 & 2007, 2010, VMware ESXi 5.x, Hyper-v. Windows Server 2012 Datacenter
Addition Oracle Linux 6.4, Windows Cluster.
 Tools:- NSM Remote Management, Symantec Antivirus 9.5,11x Version (SEPM), TSRM Ticketing Tool, Symantec, Nagios Tool,
Solar winds, Whatsup Gold, Dame ware, Spectrum, Ehealth, NQS, Net backup, NTbakup for Backup tool. Putty & what’s up Gold
for Network Monitoring, Solar winds.
 Troubleshooting problems pertaining to Performance Tuning, Network and Application Conflicts issue.
 Handling various functions related to administration, maintenance, troubleshooting & operation of various systems.
 Addressing queries regarding the Information System / Software & extending On-Site support to the clients
 Including Maintenance of hardware & software.
 Server support, Remote Support, Enterprise Antivirus support Hands on experience on ITSM model (Problem
 Management, Change Management, Incident Management).
 IT Infrastructure Planning & Management.
 Consistently evaluating vendor performance to ensure adherence to predefined specifications and supply of quality
Material & execution of job works.
➢ Balancing technical solutions with business and interpersonal factors.
➢ Attending Weekly Meeting for discussion of Problem & solution with Client and Team.
➢ Providing & Sharing of my Technical Knowledge with our Team & Juniors via Training & Supporting to Team.
➢ Patch Managing with WSUS & CA ITCM and Symantec Antivirus & TMC Antivirus Administration.
➢ CACTI, PRTG, Solarwinds, WhatsApp Gold, Spectrum, Nagios.
➢ Working with ITIL Process.
➢ System Administration:-
➢ Installing, administration and maintaining software, VMWARE ESX 5.x, Exchange 2007, Windows Server 2000/
2003, 2008 and 2012, VERITAS Backup and hardware devices in networked environment.
➢ Taking regular backup of server database information and planning efficient storage.
➢ Supporting a Server Administration on Windows 2003, 2008 and 2012 platform with Hyper-V virtualization Server.
➢ Planning & designing servers for backup and recovery of database information.
➢ Restoring Database in case of crash emergencies & maintaining high availability with configuration Monitor
Databases performance and manage database logs processes etc.
 Technical Document writing & share with my junior in infrastructure.
➢ Networking:-
➢ Setting up and managing Local and Wide Area Networks (LAN, WAN) to maintain maximum network Up-time.
➢ Handling Networking & Database Administration with technical expertise in the implementation, operations and
Support functions using IT as a tool.
➢ Monitoring network maintenance activities and ensuring prompt troubleshooting of network problems, to achieve
Maximum network Up-time.
➢ Managing IP allocation & ensuring minimal downtime of machines, configuring servers for fault tolerance with User
 Security and Disk Space management to optimize the server utilization.
Worked & PROJECTS Detail's
 Currently I am working in Netlink Software Pvt. Ltd. As a System Engineer on roll. Handling Server
Administration Part.

6.  Worked Payroll of Kaizen IT Services Pvt. Ltd. As a Server Engineer For IGATE IMS Ltd client. Responsibility was Data Center
Administration.
 Worked with IBM India Pvt. Ltd. GEO Site. As a System Engineer Period (Sep 2011 to Sep 2013).
 Worked with NH Infomedia under Wipro InfoTech as a Associate System Engineer at Punjab National Bank Zonal
Office Handling all 78 Branch in all over Chhattisgarh for Server & Desktop & Network. Duration period (May
2010 to July 2011).
 Worked with Computer Care Sales & Services (Vendor) RNT Marg Near Geeta Bhavan Square Indore since Aug 2009 to Apr
2010 as Field Engineer.
 Worked with MsourcE India Pvt. Ltd. As CSO at Indore Location. Since Dec. 2008 to Aug. 2009.
EDUCATION DETAILS
Technical Certification & Training: -
Graduation: - B.Com. From Guru Ghasidas University Bilaspur (C.G.) in Oct. 2006.
Diploma: - DCA (Diploma Computer Education) from Makhan Lal Chaturvedi Bhopal (M.P.) in Dec. 2006.
HSC: - Completed from CG Board Raipur C.G. in Apr. 2003.
10
th
:- Completed from MP Board Bhopal in Aug 2001.
 Certification: - JCHNP (Jetking Certified Hardware & Network Professional) from Jetking Infotrain Ltd. Indore in Aug 2009.
 Professional Certification: - MCSA & MCP Certified in Windows server 2012 Platform.
 CCNA Training Completed.
 RHCE 5.4 Training Completed.
PERSONAL DETAILS
Date of Birth: - 1
st
January, 1984
Marital Status: - Single
Hobbies: - Improve IT Knowledge, Listening Music, Net Surfing.
Passport No:-

7.  Worked Payroll of Kaizen IT Services Pvt. Ltd. As a Server Engineer For IGATE IMS Ltd client. Responsibility was Data Center
Administration.
 Worked with IBM India Pvt. Ltd. GEO Site. As a System Engineer Period (Sep 2011 to Sep 2013).
 Worked with NH Infomedia under Wipro InfoTech as a Associate System Engineer at Punjab National Bank Zonal
Office Handling all 78 Branch in all over Chhattisgarh for Server & Desktop & Network. Duration period (May
2010 to July 2011).
 Worked with Computer Care Sales & Services (Vendor) RNT Marg Near Geeta Bhavan Square Indore since Aug 2009 to Apr
2010 as Field Engineer.
 Worked with MsourcE India Pvt. Ltd. As CSO at Indore Location. Since Dec. 2008 to Aug. 2009.
EDUCATION DETAILS
Technical Certification & Training: -
Graduation: - B.Com. From Guru Ghasidas University Bilaspur (C.G.) in Oct. 2006.
Diploma: - DCA (Diploma Computer Education) from Makhan Lal Chaturvedi Bhopal (M.P.) in Dec. 2006.
HSC: - Completed from CG Board Raipur C.G. in Apr. 2003.
10
th
:- Completed from MP Board Bhopal in Aug 2001.
 Certification: - JCHNP (Jetking Certified Hardware & Network Professional) from Jetking Infotrain Ltd. Indore in Aug 2009.
 Professional Certification: - MCSA & MCP Certified in Windows server 2012 Platform.
 CCNA Training Completed.
 RHCE 5.4 Training Completed.
PERSONAL DETAILS
Date of Birth: - 1
st
January, 1984
Marital Status: - Single
Hobbies: - Improve IT Knowledge, Listening Music, Net Surfing.
Passport No:-