1. CURRICULUM VITAE
SAMANTHA GWENDOLINE FYNN
PERSONAL DETAILS
IDENTITY NUMBER 8805270341088
DATE OF BIRTH 27 May 1988
GENDER Female
MARITAL STATUS Married
RACE Coloured
HOME LANGUAGE English
OTHER LANGUAGES N/A
TELEHONE NO 0744 537 650
E-MAIL ADDRESS fynnsamantha@gmail.com
RESIDENTIAL/POSTAL ADDRESS
Block 23 Flat 20 Burgers Road
Wentworth
Durban
4052
DRIVERS’ LICENCE No
CRIMINAL RECORD None
HEALTH CONDITION Excellent
PERSONAL QUALITIES & SKILLS
Excellent planning and organisational skills.Self motivated ,Hard working and a target driven individual. Have the
ability to work independently and with supervision. Able to work under pressure. Always willing to go the extra
mile. I have excellent skills with Microsoft. (Powerpoint,Excel,Word &Outlook).
EDUCATION
HIGH SCHOOL Fairvale Secondary School
HIGHEST STANDARD PASED Matric
YEAR PASSED 2006
SUBJECT PASSED English
Afrikaans
History
Business Studies
Geography
Life Orientation
2. EDUCATION
Name of Institution Purpose Pursuers College
Course Customer Call Centre Management :
Call Centre skills
Typing skills
Marketing Skills
Reception Communication
Customer Care
Computer skills
Duration 1 Month
WORK EXPERIENCE
NAME OF COMPANY
Cell C (PTY) Ltd
POSITION
Customer Service Agent
PERIOD
Jan 2007 – May 2007
DUTIES
Customer Service Telephonically
Assisting customers with faults, phones and sim card activation
Account queries
Upgrading Cell phone contracts
WORK EXPERIENCE
NAME OF COMPANY
Telkom
POSITION
Sales & Customer Service Consultant
PERIOD
August 2009 - December 2014
DUTIES
Customer Service
Office Work
Taking Calls, Typing emails
Churn management
Prepared monthly & weekly reports on Word,Excel & Power point
Processing Orders
3. Communicates directly with customer via email or phone
Keeping client up-to-date with queries
General administration
Updating customers information on CRM
Team social Co-ordinate & Planner
Admin support
Inbound Call centre skills
Customer Retention
Quality Assurance
Ensuring excellent quality services to clients
Good communication skills
Dealing with multiple telephonic queries
Advised customers on different cellular contracts
Excellent product knowledge on different Mobile devices
WORK EXPERIENCE
NAME OF COMPANY
MRP Mobile
POSITION
Customer Service Agent
PERIOD
February 2016 -Current
DUTIES
Customer Service Telephonically
Assisting customers with faults, phones and sim card activation
Account queries
Upgrading Cell phone contracts
Tracking customer Mobile order.
Providing Feedback on a daily bases
Logging Escalations on a daily bases
Admin duties
4. REFERENCES
COMPANY Telkom
NAME / POSITION
Theresa Chapman
Ops Manager
TELEPHONE NUMBER 031 363 2290
REFERENCES
COMPANY Telkom
NAME / POSITION
Shan Laljith
Manager
TELEPHONE NUMBER 031 363 2290
REFERENCES
COMPANY MRP mobile
NAME / POSITION
Sindisiwe Nene
Team Leader
TELEPHONE NUMBER 0812455597
