The resume is for Tanisha K. Green, seeking a position as a customer service representative with over 14 years of customer service experience. She has excellent managerial skills from her previous role as a warehouse manager where she supervised staff, trained employees, processed payments, and received customer kudos. Her education includes a GED and Microsoft Office training.

1. TTAANNIISSHHAA KK.. GGRREEEENN
 503-757-9693  8632 SE Lafayette St. Unit 3  Portland, OR
OBJECTIVE
Positive, energetic team player with strong work ethic, and great customer service skills, seeking a
position as an Customer Service Representative
HIGHLIGHTS OF QUALIFICATIONS
 Over 14 years of customer service experience
 Excellent managerial skills
 Processed 100-200 calls daily
 Great ability to resolve customer complaints
 Superior team player
 Processed $9000 in payments daily with 100% accuracy
 MS Word, Excel; type 30 to 40 wpm
 Listen well and follow written and verbal instructions
 Follows all safety precautions
RELEVANT WORK EXPERIENCE
 Ran an office providing shipping: sending and receiving, online orders, inbound calls and
customer service
 Supervised office staff; trained and developed new employees
 Obtained information from customers in order to add them to our system
 Opened and closed the store
 Maintained office supplies
 Assisted with Accounts Payable and Billing
 Kept inventory stocked
 Received over 50 kudo calls from customers applauding my customer service
EMPLOYMENT HISTORY
Cascade Healthcare Products, Inc Warehouse Manager 04/04-03/10
Fred Meyer Deli Clerk 11/03-03/04
Moda Center Customer Service Rep 01/09-10/09
EDUCATION AND TRAINING
GED Youth Employment Institute Portland, OR
Microsoft Office Worksource Portland Metro Portland, OR