1. SHERROL XOLISWA MTSHAMBA
140 EVELEIGH ESTATES
CNR TRICHARDTS AND EDGAR ROAD
BOKSBURG
1549
Mobile +27 746841987/078 183347 Email sherrolm87@gmail.com
Curriculum Vitae for Sherrol Mtshamba 1
Curriculum Vitae for SHERROL XOLISWA MTSHAMBA
Personal Details
Full Name(s) : Sherrol Xoliswa
Surname : Mtshamba
Date of Birth : 28 August, 1987
ID Number : 8708280266081
Sex : Female
Marital Status : Single
Nationality : South African
Race : Black
Home Language : IsiXhosa
Other Languages : English, Setswana and Zulu
Academic Qualifications
Secondary School Attended : Are Fadimeheng high School
Highest grade passed : Grade 12
Subjects : English, IsiXhosa, Afrikaans
: Accounting, Business Economics
Year : 2005
Professional Qualifications
Name of institution : Cornerstone Training Consulting
Certificate obtained : Call Centre Certificate
Modules : Customer Service
: Call Management, Debt Collection
: Sales & Marketing
: Communication Skills, Telephone Etiquette
Year passed : May 2007
Professional Qualifications
Name of institution : NOSA
Certificate obtained : SHE Representative Functions
Modules : Risk Assessment & Equipment Checks
: Workplace SHE Inspections
: Preparing reports on findings
: Incident Investigation
Year passed : April 2014
TERTIARY QUALIFICATION
Name of institution University of South Africa
Course B.Com degree in Human Resource

2. SHERROL XOLISWA MTSHAMBA
140 EVELEIGH ESTATES
CNR TRICHARDTS AND EDGAR ROAD
BOKSBURG
1549
Mobile +27 746841987/078 183347 Email sherrolm87@gmail.com
Curriculum Vitae for Sherrol Mtshamba 2
Current 2011-2017 (Part time Studies)
Key Skills
 Knowledge of office practices and procedures and routine office supplies and equipment.
 Knowledge of generally accepted accounting principles, procedures, and practices.
 Highly skilled in providing a timely, efficient, and considerate customer service
 Proven ability to arrange coordinate trainings
 Demonstrated ability to respond and resolve customer’s requests and concerns
 Able to assist customers with purchases and transactions
 Excellent written and verbal communication skills & Ability to develop strong customer
relations.
 Telephone Skills
Computer Literacy /Ability
 Microsoft Office Word, Excel and Power Point
 Outlook Express & Internet Explorer
Employment History
Current Employer : Nosa Pty Ltd (February 2013 - to date)
Position Held and Duties : Head Office Contact Centre Booking Agent
 Answer incoming calls and respond to mails
 Bookings training on the OMS system
 Handle customer inquiries within a professional time frame
to ensure client satisfaction.
 Provide customers with product and service information
 Enter new customer information & update existing customer
information
 Update existing customer Confirm dates and venues for
training
 Capture invoices in pastel Evolution
 Prepare quotations for clients Liaise with clients and external
stakeholders
 General administration and clerical support
 Prepare relevant reports requested by RM
 Assist Sales reps with CRM quotes when out of the office
: Boksburg office Training Coordinator
 Client Registration
 Answer incoming calls and respond to mails

3. SHERROL XOLISWA MTSHAMBA
140 EVELEIGH ESTATES
CNR TRICHARDTS AND EDGAR ROAD
BOKSBURG
1549
Mobile +27 746841987/078 183347 Email sherrolm87@gmail.com
Curriculum Vitae for Sherrol Mtshamba 3
 Confirm dates and venues for training
 Ordering and dispatching training material
 Store room administration
 Stock taking
 Issuing Certificates on completion of training,
 Opening accounts and Capture invoices in pastel Evolution
 General administrative and clerical support
 Prepare relevant reports requested by RM / head office
Preparing training forecast requested by RM
 To resolve and log queries efficiently and within a
professional timeframe and to ensure client satisfaction
 Assist Sales reps with CRM quotes when out of the office
 Co-ordinate and manage all necessary SETA documentation
Boksburg office Receptionist
 Answer the telephone, screen and direct calls
 Take and relay massages,
 General administrative
 Printing Certificates
 Organize Meetings
 Schedule Appointments
 Receive and Sort out mail and deliveries
Employment History
Roles : Office SHE Representative
Period : May 2014 to date
Job responsibilities:
 Conduct SHE workplace inspection, Prepare inspection summary report
 Identify potential hazards in the workplace, Workplace Incident Investigation
 Conductlegal complianceinspections,Planmaintenance schedule,Conducthealthandsafety
meetings
Company : E- Tolling (Sanral)
Roles : Customer Service Consultant
Period : 28 February 2011- 31 January2013
Job responsibilities:
 Answer phones and operate a switchboard.
 Administration work
 Customer queries
 Data capturing

4. SHERROL XOLISWA MTSHAMBA
140 EVELEIGH ESTATES
CNR TRICHARDTS AND EDGAR ROAD
BOKSBURG
1549
Mobile +27 746841987/078 183347 Email sherrolm87@gmail.com
Curriculum Vitae for Sherrol Mtshamba 4
 Registration of clients on CRM
 Sales & Marketing
.
References
Name Cathy Van Rooyen
Company Nosa Pty Ltd
Position Supervisor
Contact no 072 765 2728/011 218 8000
Name Omar Khan
Company E- Tolling (SANRAL)
Position Manager
Contact no 084 8981391