1. Saeed Rehman, CNS (Diploma)
3510, 85 Street NW
Edmonton, Alberta, T6K 0H6
(403) 470-1978
Saeedurrehman@gmail.com.com
Deskside Support / POS
■Effectively communicate to end users with different technical background ■ Data migration project
experience ■Systems upgrade projects ■IMAC assignments
CAREER SUMMARY
With a Computer Network Specialist (Diploma) and 17+ years of technical expertise in both hardware and
software, Desktop support has become my passion. Solving customer challenges by providing the appropriate
solutions to better serve and help them, achieve their business objectives has always been my goal. Currently, I
live in Edmonton, but I am very mobile and willing to relocate to where the job is offer.
• Troubleshoot a variety of IT issues and
including Desktop and POS problems
• Completed over 20 Web Base Training
courses offer by NCRU
• Break/Fix including hardware and software
Apps including SwedaMart POS
• Provide quality customer service
• Effectively communicate with team member
WORK EXPERIENCE
Field Service Technician 2015 – August to Present
BFG Enterprise Services, Canada (clients -Loblaw chain stores including Superstores, No Frills, Extra Foods,
Shopper Drug Mart, Independent Stores, National Grocers Stores and pharmacies)
Break/Fix Hardware’s Summary:
• SurePOS 300 IBM / Toshiba
• VeriFone MX915 Pin Pad,
• Data logic GD3800G Hand
scanner
• Data logic GD4130G Hand
scanner
• 4400-BK Hands canner
• Powers can PD7100 Hand
scanner
• Data logic M9500
• 9800i scanner/scale
• NCR Real Scan 7876 POS
Scale/Scanner 7876-8000
• Preh MCI84 keyboard
• Dell 17 inch Monitor
• Epson TM-T88 printer
• Power ware 5115 UPS
• Dell OptiPlex 780
workstation
• RF Gun - MC9090, MC9190,
MC92NO
• Motorola Symbol MK-1250
• MK1150 Price Checker
• IBM DS3200 Disk System,
• Store Time and Attendance
(STAS) Clock,
• POS Garden Cart,
• Symbol CB3000 Wireless
Bridge,
• IBM System x3550 m1 and
m2 servers
• Hawking Technology
HAO14SDP Hi Gain 14 dBi
Outdoor Antenna,
• Cisco Switch 2960-48FPS-
LV02
• Adaptec Snap Server 110
• Dell R710 Server
• Inge Nico i3070 Pin pad
• Inge Nico iPP320 Pin Pad
• Motorola DS9808 Hand
scanner
• Motorola MC3190, MC3090
PDTs
• Motorola WS2000 Wireless
Switches
• Symbol AP-5131 Wireless
Access Point
• Lexmark T654, T644 Laser
Printers
• Lexmark MS811n and
MS711dn Printers
• E350d and E360dn
Monochrome Laser Printers
• Lexmark 40x8420
Maintenance Kit for MS811
• Maintenance Kit for Lexmark
MX711 and MX811
• NCR - CHERRY KEYBOARD
(English)
• NCR Real POS receipt printer
2. • Provided end to end solution for the Canada’s largest food retailer and Canada's largest retail pharmacy
chain
• Break/Fix of POS to server, cabling, wired and wireless networking and attached devices.
• Troubleshot and fix cables from wall socket to patch panel to switch port. Re-end BELDEN CAT6 RJ45
MODULAR JACK.
• Troubleshot and re-image Dell OptiPlex 780 workstation to specify Windows XP and Windows 7 image
• Troubleshot Pharmacy Wyse terminal and hand held scanner
• Troubleshot and setup Garden Cart and CB3000 Wireless Bridge
• Inspected connection of a Hawking Outdoor Antenna on the roof top
• Troubleshot and Re-Imaging a RF Gun and Price Checker
• Troubleshot and replace scanner/scale and hand scanners
• Break/Fix Optical Rate board Strat cache Hardware
• Replace defective DS3200 hard drive and Cache Battery
• Troubleshot down IBM System x3550 M2 server, re-seat parts then replace server
• Troubleshot 3 devices isolated and unable to connect to SwedaMart server, 2 workstation and 1 printer
unable access by any device in the network but respond to ping. 2 workstation able to ping server but
unable to connect to server. It is access right issue. Escalate to proper team to handle issue.
• Troubleshot 3 different Ethernet Jack in a Wall in the same room had no connection. Follow the Ethernet
cable up the ceiling and found all terminate at the ceiling. Inform manager, implementation team went to
site and extended the cable to the switch.
• Troubleshot VeriFone Pin Pad connection fail issue, push 3 loads and update to resolve issue
• Troubleshot, replace parts and staging Store Time and Attendance (STAS) Hardware Clocks
• Training in Toronto Head Office for 2 weeks, 1 weeks of theory in class and 1 week shadow other
Technician for practical working experience
• In house training in Elevating Work Platform Operator Safety Awareness, The Basics Of Fall Protection,
Health & Safety at Work, WHMIS,
• In house training in Networking Cable Guide
• Physical wire Panduit CAT5E and CAT6 RJ45 modular Jack, 8POS, 1 Port
• Demonstration the use of Fluke Cable IQ Qualification
Customer Engineer / Implementation Technician 2014 - July 28 to 2015 – January 30
NCR, Canada Ltd.
Safeway chain store upgradation by removing existing IBM equipment – front POS lanes and IT closet servers
and switches etc. and replaced / installed NCR hard ware POS equipment including all accessories and finally
testing all POS lanes at the end of shift.
• Installed of POS Registers
• Installed of ACD servers in temporary location
• Installed UPS and Transfer Switches
• Installed KVM switches
• Installed Training Register
• Mounted POS register stands
• Preventive Maintenance done of Sobeys store NCR installed POS equipment – NCR Servers and POS
registers as per contract
• McDonald’s new restaurant setup complete with equipment installed from scratch – cabling, accessories,
POS, printers servers, routers and switches.
3. • Zale stores upgraded with new equipment like register 7616, Epson receipt printers, cash drawer,
keyboard, mouse, VeriFone pay station, Honeywell hand scanner and MFC LaserJet printer.
• Bank ATM machine repairing and maintenance by replacing parts, upgrading ATM machines
• Hardware upgrade, new hardware installation of POS, PCs & Servers for Mcdonalds Restaurants, Royal
Bank of Canada, Sobeys / Safeway stores and Zale / People Stores
• Preventive Maintenance of NCR Hardware at these retail chain stores
NETWORK ADMINISTRATOR (ONA) / COMPUTER TECHNICIAN - Sept 2007 – July 2014
CDI College and Reeves College, Calgary City Center, Calgary AB
Windows 7, Windows XP, Office 2003, Office 2007,Office 2010, Office 2013, Windows Server 2003, Windows
server 2008
• Windows 2008 server enterprise edition with HP ProLiant DL380 G6, IT support for over 500 workstation
systems in domain environment.
• Providing Technical support at two campuses Reeves and CDI colleges, city center for both subnets of staff
and student class room computers in domain environment
• New domain user account creation, system setup with standard configuration and settings
• Installation of lotus note email client and configuration and technical support to end users
• Setup new systems by installing wireless network cards in HP Compaq computers
• Installed HP wireless access point and configured
• Printer installation including local and network IP printers
• Troubleshooting network issues, printers, Lotus note email client configuration and troubleshoot, installation
of applications on demand, upgrade hardware’s and software’s
• Antivirus installation and activation by licence codes etc.
• Moving and re – arranging of systems in different class rooms as per demand and requirements
• Installation, configuration and support for photocopier printer and network scanner.
• Intensive and good experience on wireless networks on both Access points installation, configuration and clients
computers setup
Computer IMAC Technician, 2008 – July 2014
IMAC (TES) – Contracter for IBM clients (weekends and night)
• Working with IMAC@tes.net as per schedules given in Alberta cities and towns for IBM clients: Mainly for
Loblaw Stores including superstores, No Frills, Joe Fresh, Extra Foods and others as follows:
• ATB Financial, Bank of Nova Scotia, HBC (Zellers Stores, the Bay and Home and Outfitters stores, Future shop
& Best Buy stores, IBM/Blockbuster, IBM/Wendy’s and IBM/Reitman’s
• Imaging new / used desktops and laptops with installation of customized applications, shipping and receiving,
keeping record of equipment inventory, asset tagging new equipment etc. and deployment on sites (ATB)
Computer Technician, IMAC/IBM, 2008 - 2009
Kelly Services Canada, Ltd.
• POS Refresh at Sears’s stores, internal UPS battery replacements, upgrading Firm ware and printer
installations
• TD Bank: system installation in new branches
• Future Shop: Imaging the web kiosk systems in Southern Alberta
• Imaging new / used desktops and laptops with installation of customized applications.
4. Computer Technician, (IMAC), 2008 - 2009
People to Go (IMAC)
• CIBC Desktops upgrade project on large scale deployment.
• BNS new branch setup by installing desktop systems with printers
• POS terminals upgraded of Benix stores and National Car Rental offices
TECHNICAL SUPPORT ASSISTANT, 2006 - 2007
EMINATA+ GROUP, Vancouver BC, (for campuses located in Surrey, Abbotsford and Chilliwack)
• Managed windows 2000 servers, Windows 2003 servers and workstations with Windows XP Professional
• Created staff users accounts in Active Directory
• Managed backup of domain controllers at three locations
• Provided tech support to staff and students in student class rooms on site and remotely
• Installed printers including parallel USB & IP network printers
• Managed emails by creating new email account, outlook client setup
• Installed other different educational software’s like simply accounting, QuickBooks and kroll pharmacy
systems and many others time to time as per requirements
Computer Technician 2005 - 2006
VSI Verdict Systems Inc., Vancouver, BC
• Installed and configured
o Windows 2003, SBS 2003 and Novell NetWare 6.5 servers
o e-Directory on Windows server and configured identity synchronization
o Secugen Finger Print devices for secured log on the system
o Novell Zen works on windows server, VERITAS Backup Exec Software on server
o Lotus Domino email server with clients on workstations
• Hardware trouble shoot, replacement hardware parts such as, motherboards, PCI cards, VGA cards, Tape
drives
• Provided technical support for network connections issues including wireless connections on site and on phone
• Mapped network drives for end users through login scripts
• Working knowledge of the network tools: Terminal Services, GPMC, Remote Desktop, SMS, Remote Admin, Zen
Works 6.5, tight VNC and team viewer
Database Manager, 2000 - 2002
National Engineering Service of Pakistan (NESPAK)
• Installed workstations with windows workstations and MS offices
• Designed and developed relational database in MS Access
• Data entry and generated reports as per demand daily bases
• Provided technical support to end users, Managed and maintained data backups
• Upgraded RAM on existing workstations
• Troubleshoot printers issues
• Applications and software support -like office applications MS word, MS excel, MS PowerPoint and MS
Outlook
• Troubleshoot workstation network connections
5. • Purchasing new systems and printers according to company policy and procedure through collecting
quotation process etc.
EDUCATION:
• Computer Network Specialist (Diploma), 2004
Vancouver Career College, Burnaby, Canada
• Master of Science (Hons) Agri. Economics, 1990
University of Agriculture, Faisalabad, Pakistan
TRAINING / CERTIFICATION:
• MCDST (Microsoft Certified Desktop Support Technician), 2007
• MCSA (Microsoft Certified System Administrator 2003 Server), MCP ID 3195427), 2004
• A+ (Certified Professional), CompTIA Career IDTM COMP001002607073), 2004
• Network+ (Certified Professional), CompTIA Career IDTM COMP001002607073), 2004
• Security +(Certified Professional), CompTIA Career IDTM COMP001002607073), 2004
• Oracle 9i DBA (Oracle 9i database Administrator Certified Professional), 2002
INTEREST :
• Reading
• Walking
• Staying on top of new technology
6. • Purchasing new systems and printers according to company policy and procedure through collecting
quotation process etc.
EDUCATION:
• Computer Network Specialist (Diploma), 2004
Vancouver Career College, Burnaby, Canada
• Master of Science (Hons) Agri. Economics, 1990
University of Agriculture, Faisalabad, Pakistan
TRAINING / CERTIFICATION:
• MCDST (Microsoft Certified Desktop Support Technician), 2007
• MCSA (Microsoft Certified System Administrator 2003 Server), MCP ID 3195427), 2004
• A+ (Certified Professional), CompTIA Career IDTM COMP001002607073), 2004
• Network+ (Certified Professional), CompTIA Career IDTM COMP001002607073), 2004
• Security +(Certified Professional), CompTIA Career IDTM COMP001002607073), 2004
• Oracle 9i DBA (Oracle 9i database Administrator Certified Professional), 2002
INTEREST :
• Reading
• Walking
• Staying on top of new technology
