1. KARL MACKERETH
Liverpool
07739801277
Mack_karl@hotmail.com
http://uk.linkedin.com/in/???
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A hard working and effective IT DESKTOP SUPPORT ANALYST with excellent computer
software and hardware skills. Well developed time management and prioritisation skills
ensure delivery to meet tight deadlines. An effective communicator and a team player who
relishes a challenge.
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MAJOR ACHIEVEMENTS
♦ Developed a simple login system for remote VPN desktop for Virgin Media Employees,
making it easier and quicker for them to access company records.
CAREER HISTORY
2009 to present Virgin Media
Virgin Media is the UK’s largest residential broadband provider and mobile virtual network
operator and the second largest provider of pay television and fixed line telephone services by
number of customers.
IT SERVICE DESK /DESKTOP SUPPORT 1st
& 2ND
LINE ANALYST
Provided support for many sites in the North West and also nationally and 3rd
party contractors
abroad
♦ Interacted with the user/customer base on above sites to troubleshoot, diagnose and
support all IT issues that were on call logging system.
♦ Prioritised workload due to SLA agreements and Priority to reduce impact to users and
company
♦ Imaged laptops and desktops with correct operating systems
♦ Supported operating systems Windows XP and Windows 7
♦ Supported multiple versions of Microsoft Office and Outlook
♦ Supported Desktop and Laptop hardware issues
♦ Troubleshot various Network issues and Admin rights issues
♦ Identified and diagnosed software deployment issues on systems such as:
Active Directory, Novell and SCCM Client
♦ Supported various in house applications such as Icoms CMS Tool, Remedy, Gateway,
Sharepoint, Endpoint, VPN, Launchpad, Active Directory, Novell, Cisco, Citrix, Webex,
and many more
♦ Supported Blackberry devices and user accounts on devices and BES server
♦ Part of a 23 person team providing support for over 9000 users on a Novell network with
Windows NT and 2000 Clients.
♦ Diagnosed and resolved a wide range of problems on over 100 different systems and
applications as well as providing help and advice on PC and Laptop hardware problems

2. ♦ Utilised as SME as transition of the helpdesk
♦ Provided System admin support for admin rights Privileges & setting up/Modify user
accounts on all in house applications and partial 3rd
party applications
Jan 2006 – date Jan 2009 Thomas Hardie Ltd (Volvo Truck& LDV Truck Dealership
Central Group Service/Campaign Administrator: for a Volvo & LDV Truck/Bus Dealership
• Setting up & maintain campaign/dealer & customer data onto AS400/ICOMS
• Prioritised & updated Databases for internal use around the company’s depots!
• Maintained to deal with Sublet invoices and accounts from other Volvo dealers and Client
invoices & liaise with accounts team on day to day basis
• General Office Admin including MS office applications
JAN 2005 – MAR 2005 - Simmons Services Ltd Decorating & Construction Company (3
month contract)
• Assistant to the Construction Manager that worked with number of city councils across the
North West
• Provided Office/IT Admin Support
• Maintain Spreadsheets, Databases. Online Filing systems
• Supported MS Office , ICOMS Support
• Liaising & Supporting colleagues based in the field
OCT 1991 – NOV 2004 Valdel Xtent Formally Mcintrye & King
• IT Administrator in a Mail ordering company that dealt with a number of National and
international Clients
• Maintain and supported AS400 /icoms, setting up client/campaign information, from
product details to reporting. And generating programmes within the system
• Supported and Ran programs with DOS
Maintained Mosaix & other database software
• Maintained data and uploads on to Dialler system for outbound contact centre to Run
effectively
• Supported Novell networks for admin rights and privileges for employees
• Admin duties Generating and printing reports despatch stationary,
• customer correspondence and general office admin, stock checks
TRAINING & EDUCATION
Ongoing professional training with regular industry specific management courses
CLAIT level 1 in IT
ECDL level 2 in IT
NCFE Level 2 PC Upgrading & IT Network systems
City & Guilds Level2 in IT Software & Hardware Support & IT Networks
Cisco CompTIA A+ IT Network Course
8 GCSE’s including below at Grade C
English
Mathematics

3. Art & Design
Business Studies
C.D.T. (graphics & Design)
INTERESTS
Enjoy keeping fit and exercise. Football & Various kinds of Music