4. Level of Energy Listening Scale
HEARING
LISTENING TO
UNDERSTAND
LISTENING TO
RETAIN
LISTENING TO ANALYZE
AND EVALUATE
LISTENING TO HELP
OTHERS
5.
6. Comprehensive
listening
• Preparing yourself to listen
• Listening for main ideas and central themes
• Utilizing the difference between speech speed
and thought speed
• Listening for significant guideposts
7. Critical Listening
• Distinguish between what is information and
what is judgment
---------Ahmed is enrolled in a speech course
---------Ahmed is not a good speaker
8. Sympathetic/Empathetic Listening
• Focus the conversation on the speaker rather
than on self
• Listening for feelings
• Developing a supportive communication
climate
• Avoiding evaluative feedback
• Paraphrasing messages and asking
appropriate questions
9. Tips on improving Empathetic
Listening
• Try to withhold judgment
• Be nondirective
• Try to put yourself in the role of speaker
• Let the speaker finish without interruption
• Listen well so that you can paraphrase
• Be responsive
10. Negative Listening Behaviors Positive Listening Behaviors
•Tunes out dull material
•Easily distracted
•Resists difficult material
•Listen for facts only
•Faking attention to the
speaker
•Anticipates what will be said
•Reacts to emotional words
•Tries to apply one kind of
outlining system
•Criticizes speaker’s
mannerism
•Tends to daydream
•Finds areas of interest
•Consciously tunes out
distractions
•Ask questions for clarifications
•Link up the facts with central
theme
•Focuses
•Withhold his/her judgment
•Interprets and translates
emotional words
•Is flexible…use 4-5 different
outlining systems
•Judges the content not the
delivery
