1. Stephanna Hidalgo
189 Ironwood Drive, Pleasant Hill, California, 94523 925-451-7027 srbhidalgo4@hotmail.com
Work Experience
CONTRA COSTA COUNTY CONCORD, CA
Customer Service Agent I July 2013 - Present
 Confer with customers by telephone or in person to provide information about products or services,
take or enter orders, cancel accounts, or obtain details of complaints.
 Check to ensure that appropriate changes were made to resolve customers' problems.
 Keep records of customer interactions or transactions, recording details of inquiries, complaints, or
comments, as well as actions taken.
 Refer unresolved customer grievances to designated departments for further investigation.
 Perform administrative tasks, such as maintaining records and handling policy renewals.
 Attend meetings, seminars and programs to learn about new products and services, learn new skills,
and receive technical assistance in developing new accounts.
CPI IMAGES LLC (DBA SEARS PORTRAIT STUDIOS) ST. LOUIS, MO
Manager/Photographer/Trainer February 2001 - January 2012
 Plan and direct staffing, training, and performance evaluations to develop and controlsales and
service programs.
 Review operational records and reports to project sales and determine profitability.
 Direct, coordinate, and review activities in sales and service accounting and recordkeeping, and in
receiving and shipping operations.
 Take pictures of individuals, families, and small groups, either in studio or on location.
 Adjust apertures, shutter speeds, and camera focus based on a combination of factors such as
lighting, field depth, subject motion, film type, and film speed.
 Create artificial light, using flashes and reflectors.
 Determine desired images and picture composition, selecting and adjusting subjects, equipment, and
lighting to achieve desired effects.
 Scan photographs into computers for editing, storage, and electronic transmission.
 Test equipment prior to use to ensure that it is in good working order.
 Review sets of photographs to select the best work.
 Manipulate and enhance scanned or digital images to create desired effects, using computers and
specialized software.
 Perform maintenance tasks necessary to keep equipment working properly.
 Perform general office duties such as scheduling appointments, keeping books, and ordering
supplies.
 Determine project goals, locations, and equipment needs by studying assignments and consulting
with clients or advertising staff.
 Select and assemble equipment and required background properties, according to subjects, materials,
and conditions.
 Enhance, retouch, and resize photographs and negatives, using airbrushing and other techniques.
 Direct activities of workers who are setting up photographic equipment.

2. PARADIGM HEALTH CORPORATION CONCORD, CA
Contracting Coordinator October 1996 - January 2001
 Prepare invoices, reports, memos, letters, financial statements and other documents, using word
processing, spreadsheet, database, or presentation software.
 Answer phone calls and direct calls to appropriate parties or take messages.
 Conduct research, compile data, and prepare papers for consideration and presentation by executives,
committees and boards of directors.
 Attend meetings to record minutes.
 Greet visitors and determine whether they should be given access to specific individuals.
 Read and analyze incoming memos, submissions, and reports to determine their significance and
plan their distribution.
 Perform general office duties, such as ordering supplies, maintaining records management database
systems, and performing basic bookkeeping work.
 File and retrieve corporate documents, records, and reports.
 Open, sort, and distribute incoming correspondence, including faxes and email.
 Make travel arrangements for executives.
 Prepare responses to correspondence containing routine inquiries.
 Prepare agendas and make arrangements, such as coordinating catering for luncheons, for committee,
board, and other meetings.
 Coordinate and direct office services, such as records, departmentalfinances, budget preparation,
personnel issues, and housekeeping, to aid executives.
 Provide clerical support to other departments.
 Manage and maintain executives' schedules.
 Compile, transcribe, and distribute minutes of meetings.
 Set up and oversee administrative policies and procedures for offices or organizations.
 Supervise and train other clerical staff and arrange for employee training by scheduling training or
organizing training material.
 Interpret administrative and operating policies and procedures for employees.
Education
ETNA UNION HIGH SCHOOL ETNA, CA
High School Diploma, Jun 1987
HEALD COLLEGE CONCORD, CA
Completed coursework towardsMedical Office Administration,Apr 2013
Additional Skills
 Type 50-55 WPM
 Expert Knowledge of Office Equipment and Procedures
References
Available upon request