1. Name SILI Rosy
Nationality Lebanese
Date of birth 19/09/1989
Contact details Email:rosysili@hotmail.com
Tel: +961-3-619075
Professional
Experience
Mar 2015 – Present
Sep 2012 – Feb 2015
Nov 2011 - Aug 2012
Corporate Administration Officer, Mitsulift (Corporate After Sales center)
 Ensure After Sales and Modernization costing,service and quality policies and procedures
are in line with Mitsulift’s Elevating Standards and are consistentlyadhered to.
 Review, analyse and act on After Sales and Modernization reporting from all branches and
track objectives progress.
 Provide advice and recommendation,as needed,with regards to matters relating to After
Sales and Modernization.
 Assistbranches,when needed,with business developmentand sales activities.
 Invoice spare parts for all branches except Lebanon.
 Oversee the After Sales-related invoicing,revenue and outstanding payments for all
branches.
 Monitoring the branches sales activity, scope and budgetefficiency aspects,P/L, handling
reporting and monitoring branches according to ISO rules and procedures and the Quality
Managementdepartment
 Summarize reports for monthlywork summary,breakdown report,interventions report,
invoicing report and Mitsubishi-required reports for all branches.
 Advertise our products and services to the branches through presentations on our services.
 Search for and develop new innovative idea to improve our service and products
Account Executive, Mitsulift (After Sales Department)
 Create new contracts for newly installed apparels transferred from the installation
departmentand establish contactwith the owners.
 Create new contracts for refurbished apparels and establish contactwith the owners.
 Ensure smooth conversion ofcomplimentarymaintenance offers into maintenance
contracts.
 Follow up on maintenance contracts and renewals.
 Prepare quotations for repair and improvementworks,control store issuing vouchers.
 Issue and follow up on works sheetfor Area Engineers/Managers
 Handle invoicing,billing and collection follow up for maintenance and repair work
conducted.
 Prepare renovation offers.
Freight Customer Service, Panemar (Import Department)
 planning the mostappropriate route for a shipment,taking accountof the hazardous nature
of the goods,cost,transittime and follow-up on Ocean shipmentorders and availability
 negotiating contracts,transportation, handling costs and arranging insurance
 liaising with our agents to move goods in accordance with customer requirements
 dealing with special arrangements for transporting delicate cargoes,such as livestock,food
and medical supplies
 maintaining communication and control through all phases ofthe journey, including the
production of managementreports and statistical and unitcostanalysis

2. Education
2015 - Present
2017 – 2011
1993 - 2007
Master in Marketing and Communication
ESCP/ESA Ecole Superieure des Affaire, Lebanon.
B.A. Degree in International Business Management
Notre Dame University,Lebanon
Bac. 2 Degree, Economics & Social Sciences
College St Joseph, Antoura, Leb anon
Languages Arabic (native), French (fluent), English (fluent)
Other Experience
2011 Trainee in the HR department, ITG holding (3months)
Filing,Data entry, NSSF, Organizational charts(MicrosoftVisio)
Assistance in the recruitmentprocess
2010 Trainee in the Operation Management department, Otherways Int’l Research & Consultants
communications with clients and suppliers,data Mining and entry, handling the collections
and assistin organizing the events
2009 Administrative Officer, Wood en Form (3months)
Organized all maps and architectural documents bycreating an easy-to-use system
Handled all administrative tasks,Monthly payroll calculation , the invoicing,purchase orders and
receipts Stock keeping and costpricing
2013 Participating in The 7 Habits of Highly Effective People workshop in April 2013 (Given by
Starmanship and Associates) whose main objectives are to Heightens personal effectiveness.
2013 Participating in Business Problem Solving workshop in May 2013 (Given by Mr. Rashid Kassas)
whose main objectives is to use differentcritical thinking and information analysis skills such as
reasoning,logic,quantitative analysis,and qualitative analysis.
2014 Participating in Situational Leadership II workshop in January2014 (Given by Starmanship and
Associates) whose main objectives is to become successful leaders.
2014 Participating in Drafting Contracts for Non-Lawyers workshop in August2014 (Given by ICTN)
whose main objectives is to learn how to draft and to cover all the critical issues in a contract.
2014 Participating in Negotiations Skills workshop in August2014 (Given by ICTN) whose main
objectives is to learn negotiation strategies and tactics.
2015 Participating in Negotiations Skills workshop in June 2015 (Given by Professor Ingemar Dierickx)
whose main objectives is to learn negotiation strategies and tactics .
2015 Participating in “First Time Leader” developmentprogram (Given by Professor Maurice Collis)
whose main objectives is to learn leadership skills.
Personal Interests I am competentin Microsoft Office 2007 (PowerPoint,Excel, Microsoft Project, Microsoft Visio)
I was a Scout member and group leader atScout du Liban Antoura for 5 years
Travelling and Discovering new cultures:Visited 10 differentcountries
Ski, Yoga, Music, Cinema.