1. Shirley Sibongile Ntjingila
ID No. 820708 0765 087
1371 Mkhwazi Sty, Bophelong, Vanderbijlpark, 1911
Contact: 084 707 3000 (Mobile)
Email: shirzntj@gmail.com
Driver’s license and own a car
Professional Profile
I am a self-motivated and dedicated and results-driven Training Coordinator with background in Safety
and Quality Management system. I am experienced in working in leading safety training organisation. I
possesses excellent interpersonal, communication and negotiation skills and the ability to develop and
maintain mutually beneficial internal and external relationships. I enjoys being part of motivating, training
and development and a successful team. I thrive in a highly pressurised and challenging working
environments.
Executive Summary
Managing the following
 HWSETA (uploading and documents)
 MERSETA (uploading and documents
 ETDP (ensuring that Trainers are registered, uploading and documents control)
 Rewrites
 Safety Representative of the Safety committee
 Managing the internal SETA and Suppliers audits
 First Aider and a SHE Representative of the office.
 Ensuring that the office comply with national standards
 Certificates templates (assisting with building the template for the new courses)

2. Career Summary
NOSA - BRANCH COORDINATOR (04 Feb 2016 – date)
Fully accountable for the following:
 Co-ordinate and managing all SETA documentation
 Ordering food for delegates and preparing classrooms
 Loading of students proof of payment, booking forms on OMS (Operational Management
System)
 Preparing ID/SETA packs for the Trainers
 Working as a central point of contact for Alrode Branch
 Establishing good relationships with clients, suppliers and internal staff
 Ensuring/managing that assessment are assessed and moderated ain time
 Keep track of all packs and other documents in an office
 Ensuring NOSA Office comply with the National standards and office maintenance are carried
out accordingly
 Sending relevant reports i.e. (monthly reports) to my MD/RM
 Review sales report vs students attended
 Assist Sales Reps with their CRM quotes when out of the office
 Ensuring office and students file packs are 100% for QMS & SETA audits
 Supplier audits once a year
 Performing all creditor reconciliation and send invoices to Head Office
 Resolving and log queries efficiently and within a professional time frame and ensuring client
satisfaction
 Ensuring that NOSA and Micro mega policies and procedures are adhered to at NOSA Alrode
Branch
 Using Evolution Pastel to:
 Invoice In-houses
 And Invoice Media Sales

2009 – To Date: NOSA
1. Receptionist (in 2009)
2. Training Co-ordinator
3. QMS/HWSETA Co-ordinator
4. Safety Representative
5. Booking Contact Centre Operator (Head Office)
6. Branch Coordinator
NOSA - TRAINING COORDINATOR and OFFICE SHE REP (VDB - (01 April 2010 – 30 Nov 2015)
Fully accountable for the following:
 Co-ordinating conformance to SAMTRAC and other courses requirements
 Management of HWSETA, MERSETA and ETDP systems

3.  Establishment, implementation and management of Quality Management Systems
 Internal auditing
 Suppliers auditing such as (Walton’s and Caterers)- ensuring that all suppliers used by the
organisation are selected, evaluated and hat records of this assessment is maintained
 Customer care service
 Co-ordination of ISO 9001 and OHSAS 18001 activities relating to the HSEQ Manager
 Workplace HIRA (hazard identification and risk assessment)
 Employees management representation in the SHE committee
 Acting as central point of contact for NOSA (Vaal region)
 Assisting walk in clients with course details, bookings and payment &confirmations
 Prepare for course registrations (6 classrooms)
 Preparing classrooms for training
 Coordinate and manage all HWSETA, MERSETA and ETDP documents
 Uploading and liaison with SETA sectors
 Ordering food for delegates (catering)
 Preparing documents, manuals and exams for Trainers/Facilitators
 Ensuring that the packs are assessed and moderated on time
 Releasing and Printing certificates
 Ensuring that the office is complying with National standards
 Ordering office stationery
 Preparing monthly report for my Regional Manager
 Facilitates registration of assessor and moderators with all relevant ETQA’s
 Coordinate all the ETQA’s audits and actively partake in them. Taking all the responsibilities that
may emanates from the audits.
NOSA - RECEPTIONIST DUTIES (FEB 2009 – OCT 2009)
Fully accountable for the following:
 Certificates verifications
 Candidates examination registrations
 Training administration and clients satisfactory
 Liaise with walk in clients
 Answering/Operating the phones
 Assist customer as professional as I can
 Data capturing of all ETQA’s files using different database
2008 – 2009: Indgro Holdings (Labour Broker Services)
Receptionist
Fully accountable for the following:
 Front desk management
 Department’s Management secretarial duties
 Record keeping
 Switchboard management
 Customer care service
 General enquiries

4.  Data capturing
 Office administration
May 2004 – Dec 2006: Various Restaurants
Maxis and Mug & Bean
Waitress
Fully accountable for the following:
 Escort customers to their tables
 Describe and recommend food and beverages to customers
 Explaining how various menu items are prepared, describing the cooking methods and
ingredients
 Stock service areas with supplies such as coffee, food, tableware, cleaning materials
 Prepare/set-up the tables for meals
 Cleaning tables after patrons have finished dining
 Liaise with customers
 Inform customers of daily specials
Sep 2003 -Nov 2003: Expeditors
Switchboard Operator (Temp)
Fully accountable for the following:
 Operate the switchboard calls
 Answering and relay messages
 Handling emergency calls
 Perform all receptionist functions
 Handle all directory assistance queries
 Place/direct the call to the specific person in different departments (Exports, Imports and
Management)
 Announce when visitors arrive
 Data capturing
 Managing the visitors book log
March 2002 – July 2002: Carlton Gym (Contract)
Sales Consultant
Fully accountable for the following:
 After sales management
 Customer care services
 Mentoring of junior personnel
 Meeting monthly targets
 Assisting walk in clients

5. Education and Qualifications
Qualifications : NOSA – SHE Representative and First Aid Level 1
Institution Attended : NOSA
Year : 2010 and 2016
Qualifications : National Certificate – Hospitality Management
Institution Attended : Vaal University of Technology
Year : 2007 (Incomplete)
Qualifications : National Certificate – Travel and Tourism (NTTC1)
Institution Attended : Pretoria Technikon
Year : 2001 (1year course)
Skills and Attributes
 Computer literacy Word, Excel, PowerPoint, Internet and Outlook)
 Good telephone etiquettes
 Excellent communication skills and ability to communicate with a diverse population
 Punctuality
 Good work ethic
 Team work
 Ability to work under pressure
 Ability to manage multiple and varied task with enthusiasm and priorities workload with attention
to detail
 Good with events and catering business (Hospitality)
 Pastel Evoultion

6. References
Name : Mr. Thabo Khasapane
Position : Employee Relations & Transformation Manager
Company : Cape Gate
Contact numbers : 082 616 2063/ 016 980-2443
Name : Mr. Tommy Mndau
Position : Auditor and Trainer
Company : NOSA
Contact numbers : 079 642 1149
Name : JP Ferreira
Position : Vaal Regional Manager
Company : NOSA
Contact numbers : 082 854 6670
Name : Rian Coertze
Position : Trainer
Company : NOSA
Contact numbers : 082 720 8847